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User review
of zenloop
Zenloop – great experience
-
by Stefan Albers
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Before zenloop we had answer rates below 10%, with zenloop and the NPS method we increased these answer rates to around 30%. This drastically helps us to gain valuable insights and enables us to act on these.
What aspects are problematic or could work better?
In generell we are really pleased with the product but there could be more integrations released
What specific problems in your company were solved by this product?
Surveying our Customers and then analyzing their answers
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Food & Beverages
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It helps to reduce customer churn
- It helps to improve customer satisfaction
- It enables us to get more product referrals from our customers
- It assists us to deliver a personalized customer experience
- It enables us to analyze customer data to understand their needs
PRICING & COSTS
How long is your contract with the vendor?
1 year
FEATURE DETAILS
Customer management amazing
5
Feedback management amazing
5
Survey management amazing
5
Ticket management amazing
5
Collaboration and teamwork amazing
5
Integrations and API amazing
5
Customer self-service amazing
5
Reporting and analytics amazing
5
Customer segmentation amazing
5
Knowledge management amazing
5
Trend analysis amazing
5
