Fantastic Application!

What are the best aspects of this product?

Considering the price, providing remote assistance is like operating your own computer; there’s no need for configuration and editing the settings. I really love how simple it is and how easy I can use the software.

What aspects are problematic or could work better?

The cursor moves faster in the remote computer than it is on my computer—not a major issue, totally workable.

What specific problems in your company were solved by this product?

TIME. It saved us a lot of time because we gain access quickly to the computers concerned, get it fixed immediately. We can also perform assistance even without operators on the other end.

Are you a current user of this product?

Yes