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Zoho Assist REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 98%
OUR SCORE 8.5

What is Zoho Assist?

Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho’s powerful management engine with out-of-the-box, creative, and timely support. It is appreciated both among customers and support teams as it eliminates the risk of delayed support even in conditions of slow internet connection.

The platform’s competitive advantage is that it can manage unattended computers even if it is web based. At the same time, this means that there is no complex installation procedure and a painful learning curve, the interface is simple and Zoho-intuitive, and communication is completely secured.

Overview of Zoho Assist Benefits

Zoho Assist presents a whole new level of remote training and troubleshooting, easy, quick, and with absolutely no need for the end user to hand control over his data to someone else, and to remain clueless about it. The reason for that is  the presence of a specific security setting called User Access Control (UAC), which appears on the user’s regular desktop screen, and detects bugs the user can fix even without expert IT knowledge.

Dual monitor support is another feature that distinguishes Zoho Assist from other remote support programs, as controls are switched easily, and the user doesn’t have to wait for a technician to access his device. The ‘Run as Service’ command, however, allows the user to transfer his administration privileges to someone else.

Users are fond of Zoho Assist also because it is easy to use, and they are not wasting time to install it or to maintain it. All they have to do is to log in their account and to ask for a session. The technical console is available 24/7, so you won’t have to wait for a technician to appear.

Finally, Zoho Assist takes advantage of bidirectional file sharing, which is not that common in the world of remote support systems. Transfer is built in, which eliminates the need for the user to send emails and screenshots using third-party software, and the process is made intuitive and simultaneous (you can send and receive files at the same time).

Overview of Zoho Assist Features

  • Unattended access
  • Web-based technical console
  • Two-way screen sharing
  • File-transfer
  • Multi-monitor navigation
  • Reboot and Reconnect
  • Send Ctrl+Alt+Del
  • UAC compatibility
  • Clipboard sharing
  • Instant chat
  • Mac support
  • Support and operating system
  • SSL and 128-bit AES encryption
  • Customer widgets
  • Reports

Zoho Assist Position In Our Categories

Position of Zoho Assist in our main categories:

50

Zoho Assist is one of the top 50 Customer Support Software products

50

Zoho Assist is one of the top 50
Customer Support Software products


Zoho Assist is also listed in the following subcategories:

Category:Position:Category:Position:
Remote Support Software#4
Category:Position:
Remote Support Software#4

It is crucial to keep in mind that hardly any software in the Customer Support Software category will be an ideal solution that can fulfill all the requirements of different company types, sizes and industries. It may be a good idea to read a few Zoho Assist reviews first as some services might perform well only in a very small set of applications or be created with a very specific type of industry in mind. Others might work with a goal of being easy and intuitive and consequently lack complex functions needed by more experienced users. There are also software that support a large group of customers and give you a complex feature set, however this usually comes at a more expensive cost of such a service. Be certain that you're aware of your requirements so that you select a service that has specifically the functionalities you look for.

How Much Does Zoho Assist Cost?

Zoho Assist Pricing Plans:

Zoho Assist has three plans in their offer.

Lifetime free plan: for one technician and one unattended computer

  • Unlimited number of sessions with unlimited duration
  • Remote control
  • Instant chat
  • Multi-monitor navigation
  • Desktop plug-in
  • Clipboard sharing
  • iPad app.

For companies wishing to involve more people and to share file, there are 2 paid professional plans:

  • Professional plan: with unattended access for $12/month/25 computers
  • Professional plan: with remote support fot $24/month/technician

Both professional plans encompass all features from the free plan, together with:

  • File transfer
  • Customer widgets
  • Re-branding
  • User management
  • Two-way screen sharing
  • Session reporting
  • Grouping
  • Search and sort computers
  • Remote restart

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zoho Assist reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Zoho Assist. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

81

NEGATIVE SOCIAL MENTIONS

2

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • International
Pricing Model
  • Freemium
Customer Types
  • Small Business
  • Medium Business
Deployment
  • SaaS
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • LIVE SUPPORT

What are Zoho Assist pricing details?

Zoho Assist Pricing Plans:

Zoho Assist has three plans in their offer.

Lifetime free plan: for one technician and one unattended computer

  • Unlimited number of sessions with unlimited duration
  • Remote control
  • Instant chat
  • Multi-monitor navigation
  • Desktop plug-in
  • Clipboard sharing
  • iPad app.

For companies wishing to involve more people and to share file, there are 2 paid professional plans:

  • Professional plan: with unattended access for $12/month/25 computers
  • Professional plan: with remote support fot $24/month/technician

Both professional plans encompass all features from the free plan, together with:

  • File transfer
  • Customer widgets
  • Re-branding
  • User management
  • Two-way screen sharing
  • Session reporting
  • Grouping
  • Search and sort computers
  • Remote restart

What integrations are available for Zoho Assist?

Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:

  • Salesforce
  • Bitium
  • BigCommerce
  • WordPress
  • Facebook
  • Twitter
  • Freshdesk
  • Google Analytics
  • Highrise CRM
  • Microsoft Dynamics CRM
  • JIRA
  • Drupal
  • Desk.com
  • Zapier
  • MailChimp
  • Zendesk
  • Shopify
  • Magento
  • Sugar CRM
  • Crashlytics

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