Gain remote access easily and perform needed processes effectively using Zoho Assist

What are the best aspects of this product?

Through the simple user interface and even just using the browser, we can gain access to the client’s computers faster. They have a lot of tools that can be used to ensure effective delivery of assistance to the customer; Can be integrated fully with other Zoho products; Connection between computers are stable.

What aspects are problematic or could work better?

Improve the connection dynamics, like having a chat support feature so that the operators of each computer can communicate with each other.

What specific problems in your company were solved by this product?

Remote access/assistance with only using the mobile device—I can provide assistance to my clients even when I am not in front of my computer.

Are you a current user of this product?

Yes