A great CRM suited for small businesses

What are the best aspects of this product?

Zoho is a great CRM for your small business if you are just starting out and you don't want to break the bank. It has a lot of features that you can take advantage of with the free version and it has a lot of advanced features you can use if you are willing to pay extra.

What aspects are problematic or could work better?

It's a great CRM if you know CRM. Otherwise, you may find it too overwhelming and complicated. At the very least, you'll get value out of it if you use it as a electronic rolodex.

What specific problems in your company were solved by this product?

It has helped address the issue when were making a lot of cold calls and were starting to lose track of customers that showed interest and those that didn't.

Are you a current user of this product?

Yes