What are the best aspects of this product?
Zoho is a great CRM for your small business if you are just starting out and you don't want to break the bank. It has a lot of features that you can take advantage of with the free version and it has a lot of advanced features you can use if you are willing to pay extra.
What aspects are problematic or could work better?
It's a great CRM if you know CRM. Otherwise, you may find it too overwhelming and complicated. At the very least, you'll get value out of it if you use it as a electronic rolodex.
What specific problems in your company were solved by this product?
It has helped address the issue when were making a lot of cold calls and were starting to lose track of customers that showed interest and those that didn't.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
Information Technology and Services
How many people in your company actively use this product?
How long is your contract with the vendor?