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User review of Zoho CRM

A great CRM suited for small businesses

- by Lorene

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Zoho is a great CRM for your small business if you are just starting out and you don't want to break the bank. It has a lot of features that you can take advantage of with the free version and it has a lot of advanced features you can use if you are willing to pay extra.

What aspects are problematic or could work better?

It's a great CRM if you know CRM. Otherwise, you may find it too overwhelming and complicated. At the very least, you'll get value out of it if you use it as a electronic rolodex.

What specific problems in your company were solved by this product?

It has helped address the issue when were making a lot of cold calls and were starting to lose track of customers that showed interest and those that didn't.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.