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User review of Zoho CRM

An app that grows with the business and its changing needs

- by Victoria

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

ZOHO CRM grows with the business, as it helps address your growing needs whether it is for campaigns, events, calls, opportunities, pricing, etc. And the ZOHO app for Android works really well.

What aspects are problematic or could work better?

I would like to seemore automation for standard and professional versions (workflows, alerts) rather than limiting it to the enterprise version. Also, a friendlier customizable section design would be great (such as a filtering actions). There is also the problem with integrating Zopim Chat.

What specific problems in your company were solved by this product?

We use it for lead and contact management, RFQ management, events coordination, and campaign management

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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