What are the best aspects of this product?
ZOHO CRM grows with the business, as it helps address your growing needs whether it is for campaigns, events, calls, opportunities, pricing, etc. And the ZOHO app for Android works really well.
What aspects are problematic or could work better?
I would like to seemore automation for standard and professional versions (workflows, alerts) rather than limiting it to the enterprise version. Also, a friendlier customizable section design would be great (such as a filtering actions). There is also the problem with integrating Zopim Chat.
What specific problems in your company were solved by this product?
We use it for lead and contact management, RFQ management, events coordination, and campaign management
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
What is your industry?
Information Technology and Services
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?