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User review of Zoho CRM

CRM with a great price point armed with expansions and integrations.

- by Eileen

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I love how it's within a reasonable price point. It's so simple to use (as long you know your way around tech). In my opinion, it's intuitive. The 2016 roll-out was exceptional. The upgrade was big and given to current users without added charges.

What aspects are problematic or could work better?

Customer support is impossible to cater. That could be due to possessing a legacy account type. We have the same upgrades. But it would seem we can't have support access that those in higher verions have. At times, it would say chat is available when in reality it's only sending an e-mail.

What specific problems in your company were solved by this product?

Accessiblity to customized dashboards and actual data. Integration with GMail. That means, e-mails to leads can be opened and sent directly from the CRM. These features are useful. Reporting can easily be done.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.