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User review of Zoho CRM

Flexible functionality at a lower cost

- by Georgia

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Zoho CRM offers flexible functionality for small businesses, start ups and non-profits at a fraction of the cost. The CRM not only allows us to manage contacts, but also host our email on their online server for no cost for up to 25 emails. The CRM grows with the company, so we can add functionality as needed.

What aspects are problematic or could work better?

Zoho seems to have multiple different platforms that are not always as integrated as they could be. Some of the functionality with the apps are duplicated and occasionally I've found its not as easy to cross-pollinate the data across the platforms as I'd like. There is no single administrative dashboard and several dashboards for the different apps could be better integrated.

What specific problems in your company were solved by this product?

Zoho has been able to offer our company more flexibility and better data management than we would have been able to afford elsewhere with nearly all of the functionality of apps like Salesforce but at a lower cost.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Civic & Social Organizations

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.