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User review of Zoho CRM

Flexible with great features and price to fit our needs

- by Brian

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Zoho CRM has been very flexible for our needs. Its attributes and pricing was a great fit. It also excels in integration, like its mail integration which was a huge plus for us. Its support team is the best out there.

What aspects are problematic or could work better?

It is a bit dated as far as looks go and does not have the user interface to allow for simple color variations. But the biggest weakness for me is the Calendar. I would love to see more flexibility there, reflecting which events are completed, cancelled or no show. It is a very forward looking calendar, but in my business I need to look back and see what transpired at the calendar level, not drilling into activities or clients.

What specific problems in your company were solved by this product?

Initially we saved dollars on the move. Then we saw better productivity, as the product did not require large amounts of training. We just finished a horrific deadline that had all hands on deck, and Zoho came through, as we used the CRM, email integration, document storage and chat without any issues.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Accounting

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.