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User review of Zoho CRM

Great tool

- by Becky

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I like everything that came with Zoho. It's user-friendly and data can easily be uploaded from Excel. Great design layout. Simple in including fields to a contact/account/leads and etc... Search, contact filters, and targeted e-mail lists and communication are also easy.

What aspects are problematic or could work better?

Can't say, really. We're a subsidiary of a U.S.-based SAAS and a consulting firm headquartered in Russia. At the moment, there's only the two of us. This is a great tool for operating a small-scale business. Question: why do I receive alerts when the main Zoho owner is my boss?

What specific problems in your company were solved by this product?

We're making use of Zoho CRM in keeping track of leads, contacts, and customers. We send out promo invites as well as webinar invites. Then we follow the customer straight to closing out a deal or in the event of contract signing. Lets me do my job. Gives a precise understanding and helps me focus on what should be accomplished.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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