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User review of Zoho CRM

Intended for sales reps and functions well compared to others.

- by Alyssa

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Great UI. Fast to work with. Zoho appears to be highly efficient. It's cost effective. A CRM that's really easy to use.

What aspects are problematic or could work better?

Difficulty in setting up packages/product kits. Duplicates happen (can be managed easily). Decent Outlook Client/Exchange integration. Still needs to work a little quicker. Having three columns instead of two makes room for enhanced usage. A big when it comes to setting up quotes.

What specific problems in your company were solved by this product?

Great customer relationship management. Quoting can be done quickly. Process workflow and opportunity is a lot faster. Just about anything related to sales can be done quickly.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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