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User review of Zoho CRM

Zoho Review – It’s Ok

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
4 out of 7
Maybe
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
3out of 5
ok
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
2out of 5
mediocre

PROS & CONS

What are the best aspects of this product?

Reporting, field mapping, ease of being able to categorize our clients.

What aspects are problematic or could work better?

Very glitchy. A system glitch has created producers and split up some of our clients. The email, notes, and other sections go missing on occasion. Basically, this makes the CRM unusable. Customer support is always very very very slow in resolving any issues. Support is not able to help across Zoho products. Sometimes it really confuses them if you mention something else. The responses are canned. I often think that I am chatting with a bot.

What features/services would you like to see in future versions of this product?

Work better overall. Fewer system glitches. Better customer support. Better integration with other software (Constant contact, etc)

What specific problems in your company were solved by this product?

We have a mostly functional database.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Health, Wellness and Fitness

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to solve our customers problems faster and in a more efficient way
  • It allows us to synchronize customer data between departments and teams

PRICING & COSTS

What was the cost of implementing this product?

Don't know

What is your total annual cost for using this product?

$800.00 per month

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Sales & Marketing Automation

Customer Management
4
very good
Task Management
4
very good
Email Marketing
3
ok
Campaign Management
2
mediocre

Analytics

Reports
4
very good

Integrations

API
3
ok
Calendar & Contacts Sync
4
very good
Export & Import of Data
4
very good
Available Integrations
3
ok

Customer Service

Call Center Tools
2
mediocre
Issue Tracking
2
mediocre
Support Portal
2
mediocre
Knowledge Base Management
2
mediocre

General Features

Collaboration Features
4
very good
Dashboard
4
very good
Overall Performance
3
ok
Access & Role Management
4
very good
Mobile Support
2
mediocre
Customization
4
very good
File Management
4
very good
Language Support
4
very good
Security
4
very good
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