What are the best aspects of this product?
Reporting, field mapping, ease of being able to categorize our clients.
What aspects are problematic or could work better?
Very glitchy. A system glitch has created producers and split up some of our clients. The email, notes, and other sections go missing on occasion. Basically, this makes the CRM unusable. Customer support is always very very very slow in resolving any issues. Support is not able to help across Zoho products. Sometimes it really confuses them if you mention something else. The responses are canned. I often think that I am chatting with a bot.
What features/services would you like to see in future versions of this product?
Work better overall. Fewer system glitches. Better customer support. Better integration with other software (Constant contact, etc)
What specific problems in your company were solved by this product?
We have a mostly functional database.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
Health, Wellness and Fitness
How did your company implement this product?
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
What is the primary use of this product in your company?
How did using this product affect your business goals?
What was the cost of implementing this product?
What is your total annual cost for using this product?
$800.00 per month
How long is your contract with the vendor?
Did you get any discount for this product? How much?