Zoho Review – It’s Ok

What are the best aspects of this product?

Reporting, field mapping, ease of being able to categorize our clients.

What aspects are problematic or could work better?

Very glitchy. A system glitch has created producers and split up some of our clients. The email, notes, and other sections go missing on occasion. Basically, this makes the CRM unusable. Customer support is always very very very slow in resolving any issues. Support is not able to help across Zoho products. Sometimes it really confuses them if you mention something else. The responses are canned. I often think that I am chatting with a bot.

What features/services would you like to see in future versions of this product?

Work better overall. Fewer system glitches. Better customer support. Better integration with other software (Constant contact, etc)

What specific problems in your company were solved by this product?

We have a mostly functional database.

Are you a current user of this product?

Yes