App is ok with some bugs but support is very poor

What are the best aspects of this product?

Many functions in on app so it's good for having just one integrated app for business.

What aspects are problematic or could work better?

Some bugs are here and there. Integration is not that easy actually even syncing data to be used between apps and exporting and importing data between apps. On-boarding team and Support team don't seem to be knowledgeable enough for their tasks, insensible--many times I asked one thing but explain the other thing which I already explained it in my enquiry, unprepared before calls causing to a huge waste of my time, poor communication, not well-responding to requirements/bugs needed to be fixed, late for sessions/calls many times even 40 min late without informing anything and no show (without letting me in advance or during the appointment time) though our appointments were booked!

What features/services would you like to see in future versions of this product?

Better integration and data sync. Zoho One has various apps but they should be able to work together and support each another easily.

What specific problems in your company were solved by this product?

The cost is very affordable but on-boarding and support is not good so a huge waste of time at the end.

Are you a current user of this product?

Yes