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Zoho One Review

Zoho One
Our score: 8.8 User satisfaction: 84%

What is Zoho One?

Zoho One is an innovative and comprehensive suite of business applications. The platform places complete administrative control in the hands of users at an affordable price. Administrators and owners are also afforded full supervision over business data, from employee management and team guidance to work processes and security policies.

With Zoho One, entrepreneurs and businesses can also bring their work with them on mobile devices through native applications for Android and iOS. These apps give users the same experience they get when they are on a desktop or laptop with just one login and password.

An all-inclusive platform like Zoho One enables users to access correct information anytime and anywhere, encouraging employees to be more productive and efficient.

Overview of Zoho One Benefits

All-in-One Solution   

Zoho One is a full-featured platform that is equipped with more than 35 applications that enable businesses of all sizes to increase their sales, promote their products and services, and manage back-end processes. The software also supports communication between teammates and customers for to facilitate smooth workflows.

Integrated Operations

With Zoho One, businesses can connect their teams and integrate their workflows for a smoother intra-organizational efficiency. Applications included in the platform allow different groups to communicate and collaborate with workmates in the same team and in others. This enables people to get the right information at the right time.

Also, Zoho One is a way of mitigating IT expenses because the platform connects each department at less the cost.

Single Sign-On

Zoho One enables users to access the platform on their desktop and laptop computers as well as on their mobile devices with a single, secure account. This makes accessing the software’s features more efficient. It also helps administrators maintain tight control over business data and security policies.

Broad Ecosystem

Zoho One does not work alone. It is connected with other applications to create an ecosystem of custom apps and extensions available in the Zoho Marketplace that make the platform extendable.

Overview of Zoho One Features

  • CRM
  • Sales Performance Gamification
  • Insights & Reports
  • Contact Manager
  • Sales Inbox
  • Sales IQ
  • Campaigns
  • Social Media Tools
  • Surveys & Feedbacks
  • Forms
  • Help Desk
  • Remote Troubleshooting
  • Business Email
  • Team Communication
  • Projects Management
  • Private Team Social Network
  • Slide Decks Presentation
  • Browser-Based Conferencing
  • Zoho Office Suite
  • Digital Signature
  • Note Taker
  • Password Vault
  • Accounting Software
  • Billing & Invoicing
  • Expense Tracking & Reports
  • Inventory Management
  • Employee Management
  • Recruiting Module
  • Custom Applications
  • Mobile Applications

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

Zoho One Position In Our Categories

Knowing that businesses have specific business-related needs, it is reasonable that they steer clear of subscribing to a one-size-fits-all, “perfect” software. Regardless, it is almost impossible to try to pinpoint such an app even among well-known software systems. The rational thing to undertake is to shortlist the several significant factors which need careful thought such as major features, packages, technical skill levels of staff members, company size, etc. Next, you should follow through your product research systematically. Browse through some Zoho One evaluations and look over the other software systems in your shortlist more closely. Such detailed product research can make sure you weed out unsuitable applications and pay for the system which meets all the tools you require business requires.

Position of Zoho One in our main categories:

TOP 20

Zoho One is one of the top 20 Business Process Management Software products

If you are interested in Zoho One it might also be sensible to analyze other subcategories of Business Process Management Software gathered in our base of B2B software reviews.

Every company has different needs and needs a system that can be customized for their size, kind of workers and customers, and the particular industry they are in. For these reasons, no software can proffer perfect tools out-of-the-box. When you look for a software app, first be sure what you want it for. Read some Zoho One Business Process Management Software reviews and ask yourself do you desire basic functionality or do you need sophisticated tools? Are there any industry-specific features that you are searching for? Get the answers to these queries to assist your search. There are plenty of factors that you need to mull over and these include your budget, particular business requirements, your company size, integration needs etc. Take your time, try out a few free trials, and finally choose the system that offers all that you need to boost your organization efficiency and productivity.

How Much Does Zoho One Cost?

Zoho One Pricing Plans:

Free Trial

Zoho One

$35.00/user/month

Zoho One offers a single enterprise pricing plan for all users. Here are the details:

Zoho One – $35.00/user/month or $30.00/user/month/annual billing

  • 40 Integrated Business Apps
  • Enterprise-level Features
  • Mobile, Native Apps & Extras Included
  • Centralized Administrative Control
  • One Invoice for Your Organization
  • All-In-One Licensing Model
  • Must buy license for every employee

A 30-day free trial is available for interested entrepreneurs and businesses.

User Satisfaction

Positive Social Media Mentions 21
Negative Social Media Mentions 3

We realize that when you make a decision to buy Business Process Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zoho One reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Zoho One. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Zoho One Comparisons

Zoho One user reviews

Good Intentions with Poor Execution

Read full review >
Anonymous Reviewer
4/5

Overall Impression

1/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 19.09.2018 Company Size: N/A Industry: N/A

What are Zoho One pricing details?

Zoho One Pricing Plans:

Free Trial

Zoho One

$35.00/user/month

Zoho One offers a single enterprise pricing plan for all users. Here are the details:

Zoho One – $35.00/user/month or $30.00/user/month/annual billing

  • 40 Integrated Business Apps
  • Enterprise-level Features
  • Mobile, Native Apps & Extras Included
  • Centralized Administrative Control
  • One Invoice for Your Organization
  • All-In-One Licensing Model
  • Must buy license for every employee

A 30-day free trial is available for interested entrepreneurs and businesses.

What integrations are available for Zoho One?

No information available.

Zoho One average rating:

Average score
3.3/5 (1 user reviews)
4/5

Overall Impression

1/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: Zoho One offers access to a great suite of applications that are easily customizable, and in most cases, they can be integrated. All of this at a fairly reasonable price. There are many pleasing aspects to the design.

CONS: Customer support is a nightmare! The people who work for Zoho are very nice and they genuinely want to help, but they can't because Zoho is so disorganized. Zoho takes great pride in being a company of engineers that think sales is a dirty word. Unfortunately, this leads to ignoring the customer experience in the pursuit of new and better features. Each development group works in a silo. If you have a problem with mail and the CRM, you have to work with two different teams to find a solution, and too often one team will implement changes without checking to see if they will adversely affect the use of other Zoho applications. When I started using Zoho One, they told me that I'd have a concierge who would help. It's been over three months since I contacted my concierge about an issue that is still unresolved. All he did was tell me that he was going to connect me with a customer support team.

Reviewed 1 year ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Zoho One offers access to a great suite of applications that are easily customizable, and in most cases, they can be integrated. All of this at a fairly reasonable price. There are many pleasing aspects to the design.

CONS: Customer support is a nightmare! The people who work for Zoho are very nice and they genuinely want to help, but they can't because Zoho is so disorganized. Zoho takes great pride in being a company of engineers that think sales is a dirty word. Unfortunately, this leads to ignoring the customer experience in the pursuit of new and better features. Each development group works in a silo. If you have a problem with mail and the CRM, you have to work with two different teams to find a solution, and too often one team will implement changes without checking to see if they will adversely affect the use of other Zoho applications. When I started using Zoho One, they told me that I'd have a concierge who would help. It's been over three months since I contacted my concierge about an issue that is still unresolved. All he did was tell me that he was going to connect me with a customer support team.

Reviewed 1 year ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Good Intentions with Poor Execution

Read full review >
Anonymous Reviewer
4/5

Overall Impression

1/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 19.09.2018 Company Size: N/A Industry: N/A

PROS: Zoho One offers access to a great suite of applications that are easily customizable, and in most cases, they can be integrated. All of this at a fairly reasonable price. There are many pleasing aspects to the design.

CONS: Customer support is a nightmare! The people who work for Zoho are very nice and they genuinely want to help, but they can't because Zoho is so disorganized. Zoho takes great pride in being a company of engineers that think sales is a dirty word. Unfortunately, this leads to ignoring the customer experience in the pursuit of new and better features. Each development group works in a silo. If you have a problem with mail and the CRM, you have to work with two different teams to find a solution, and too often one team will implement changes without checking to see if they will adversely affect the use of other Zoho applications. When I started using Zoho One, they told me that I'd have a concierge who would help. It's been over three months since I contacted my concierge about an issue that is still unresolved. All he did was tell me that he was going to connect me with a customer support team.

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Reviewed By Jenny Chang
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