A great product but with some downsides.

What are the best aspects of this product?

Crispy clean UI. User-friendly. I like how flexible it is in setting up projects. Efficient time tracking. We time track a lot with it.

What aspects are problematic or could work better?

The template needs to a bit of improvement. It'd be nice to bring doc folders and certain users whenever I'm putting up a new product. When that fails, at least I can carry user groups so it'd be possible to include the whole team for a single project at the same time. We're dealing with more than a hundred projects and it takes way too long in adding a person to more than one project at the same time.

What specific problems in your company were solved by this product?

We wanted to find a way to replace Central Desktop. Zoho offers a number of similar aspects to that of what our old system was running. Hence, transitioning to it was easy. Zoho has given us a lot of advantages including the stability, pricing, and powerful time tracking it's offering.

Are you a current user of this product?

Yes