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User review of Zoho Social

Currently testing it out

- by Scott Smith

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

It seems more user-friendly than other social media apps that have content recycling, such as Meet Edgar, Post Planner, and SocialBee. Also offers several unique features.

What aspects are problematic or could work better?

Many features require Professional Plan or higher, but features part of their website doesn't make that clear. So you may not find out unless you dig into their plan comparison page. Their plans are also frustratingly priced like cable TV bundles. For example, Professional plan is 500% more than Standard plan, but you may only need a few of the additional features. So it can cost you nearly $500/yr more just for one additional feature.

Android app also seems to have long history of bad reviews. Currently has more 1 star reviews than 5 star reviews.

What features/services would you like to see in future versions of this product?

Tiered pricing w/ more options and doesn't include 500% increases between plans. Instead of jumping from $10/mo to $50/mo, there should be another plan that's about $20/mo. Needs better reviewed Android app.

What specific problems in your company were solved by this product?

None so far. But it's still early.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Trial/Demo only

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Public Relations and Communications

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Hootsuite, Buffer, SocialBee, Tweetdeck, MavSocial, DrumUp

Why did you decide to change it?

To compare with other options

Are you satisfied with the change?

Still deciding

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What was the cost of implementing this product?

TBD

What is your total annual cost for using this product?

TBD

How long is your contract with the vendor?

1 month

Did you get any discount for this product? How much?

No

FEATURE DETAILS

No information provided by the reviewer.