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Zoho Social Review

Zoho Social
Our score: 9.0 User satisfaction: 100%

What is Zoho Social?

ZOHO Social is a smart tool that helps businesses grow their presence on the social media by reaching the right audience at the right time. It allows tracking revenue from social media marketing efforts and managing multiple social networks, monitoring keywords, scheduling unlimited posts and team collaboration from a single dashboard. It works great with Facebook, Twitter, Google+, LinkedIn and Instagram and can also be integrated with ZOHO CRM.

It allows businesses to publish relevant content when the audience is most likely to see it through its prediction engine. Businesses can listen and engage with their audience in real time and updated about what customers are talking about them. The ready-made or custom reporting tools provide businesses with insightful information to help measure and improve performance. Reports can also be shared and discussed with team members to ensure effective collaboration and decisions.

Overview of Zoho Social Benefits

ZOHO Social’s powerful media publishing tools work great to help businesses create compelling content and automate their publishing tasks. Posts can be published instantly or scheduled for different social networks from a single compose window, which also shows the percentage of top engagers likely to view the post at specified time. SmartQ/prediction engine allows posting for a time when followers are most likely to see them and helps target Facebook posts by location and different time zones. The bulk scheduler makes it easier to create and schedule multiple posts in one go, while the native Android and iOS apps enable users to publish on the go.

The SociaShare extensions for Chrome and Firefox allow users to instantly share content right from the browser without leaving the window. Its collaboration features let teams brainstorm ideas and work together to come up with better and more compelling content. Social media performance reports can also easily be shared with teams, allowing them to work together to plan their social media strategy more effectively.

The monitoring tools allow you to keep track of when your customers reach out to you to make sure your team can respond in a timely manner. Conversations stay in-context with the communication history. Search tools help discover new business prospects and track competitors, hashtags, and events and save them for future reference. The Brand Inbox provides a unified view of all messages, turning them into conversations and allowing filtering them by social networks. Statistics and Analytics provide insightful data and visual reports of social media presence and performance.

Overview of Zoho Social Features

  • Automatic Scheduling
  • Activity Logging
  • Bulk scheduling
  • Keyword tracking
  • Brainstorming
  • Multi-Channel marketing
  • Social Media metrics
  • One window management
  • Shortened links
  • SmartQ
  • Repeat Post
  • Android, iOS apps
  • Chrome, Firefox extensions
  • Sharing and collaboration
  • Brand Mentions
  • Statistic and reports
  • Twitter lists
  • Unified messages
  • Real-time monitoring
  • Multi-channel marketing

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

Zoho Social Position In Our Categories

Since companies have particular business demands, it is only wise that they avoid buying a one-size-fits-all, ”best” software system. Regardless, it is nearly futile to pinpoint such an app even among sought-after software solutions. The logical step to undertake would be to note down the varied chief factors which call for a careful thought including major features, price plans, technical skill capability of the users, organizational size, etc. Thereafter, you should conduct your product research to a full extent. Have a look at some of these Zoho Social evaluations and explore each of the applications in your list in detail. Such well-rounded research ensures you keep away from mismatched software solutions and subscribe to the system that includes all the features your company requires in sustaining growth.

Position of Zoho Social in our main categories:

TOP 50

Zoho Social is one of the top 50 Marketing Software products

TOP 5

Zoho Social is one of the 5 Social Media Management Software products

Zoho Social is also listed in the following subcategories:

Enterprises have different needs and requirements and no software solution can be just right in such a situation. It is useless to try to find a perfect off-the-shelf software product that fulfills all your business needs. The smart thing to do would be to customize the system for your unique needs, staff member skill levels, finances, and other elements. For these reasons, do not rush and invest in well-publicized popular applications. Though these may be widely used, they may not be the perfect fit for your specific needs. Do your homework, check out each short-listed system in detail, read a few Zoho Social Social Media Management Software reviews, contact the seller for clarifications, and finally select the product that offers what you need.

How Much Does Zoho Social Cost?

Zoho Social Pricing Plans:

Free Trial

Free Edition

Free

Standard Plan

$10/month

Professional Plan

$50/month

Agency Plan

$83.33/month

Agency Plus Plan

$125/month

Zoho Social offers a free edition and 2 priced plans each for businesses and agencies:

Free Edition

  • 1 Team Member
  • 1 Brand
  • URL shortener
  • zShare Browser Extension

Plans for Businesses

Standard Plan – $8.33/mo (annual) or $10 (month-to-month) plus applicable taxes

  • 1 Brand
  • 2 Team Members
  • Facebook, Twitter, LinkedIn, Google+, and Instagram
  • Publishing and Scheduling
  • Default Zoho URL shortener + Bit.ly integration
  • Smart Q
  • Basic Reports
  • Collaboration
  • Monitoring (5 columns/ brand)
  • Zoho CRM Integration
  • zShare Browser Extension

Professional Plan – $41.66/mo (annual) or $50 (month-to-month) plus applicable taxes

  • 3 Brands
  • 5 Team Members

Includes all Standard plan features, plus:

  • Advanced Publishing and Scheduling
  • Publishing Calendar
  • Bulk Scheduler
  • Monitoring (15 columns/ brand)
  • Advanced Reports
  • Custom Reports
  • Facebook Lead Ads
  • Sentiment Analysis

Add-ons

  • Team Members at $10/member (month-to-month) or $100/member (annual)
  • Brands at $10/brand (month-to-month) or $100/brand (annual)

Plans for Agencies

Agency Plan – $83.33/mo (billed annually) plus applicable taxes

  • 15 Brands
  • 5 Team Members

Includes all Professional plan features, plus:

  • Agency name, logo, favicon, and custom domain
  • Personalized client invite emails
  • Agency-branded reports
  • Custom view for clients
  • Free login for clients

Agency Plus Plan – $125/mo (billed annually) plus applicable taxes

  • 25 Brands
  • 5 Team Members

Includes all Professional plan features, plus:

  • Agency name, logo, favicon, and custom domain
  • Personalized client invite emails
  • Agency-branded reports
  • Custom view for clients
  • Free login for clients

Add-ons

  • 5 Team Members at $350/year
  • 5 Brands at $350/year

 

User Satisfaction

Positive Social Media Mentions 121
Negative Social Media Mentions 0

We realize that when you make a decision to buy Social Media Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zoho Social reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Zoho Social. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Zoho Social Comparisons

Zoho Social user reviews

Great for those who are freelancing or doing things solo!

Read full review >
Micheal
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.09.2019 Company Size: More than 100 Employees Industry: Internet

A social media solution that caters to both small and large-scale businesses — at an affordable price.

Read full review >
Joanna
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.09.2019 Company Size: More than 100 Employees Industry: Graphic Design

A nice tool to use!

Read full review >
Alan
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.09.2019 Company Size: 1-10 Employees Industry: Food & Beverages

A great social tool. I find it to be the best out of the bunch.

Read full review >
Derek
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.09.2018 Company Size: 1-10 Employees Industry: Marketing and Advertising

Zoho Social is amazing and I’m still using it.

Read full review >
Jacquelyn
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.08.2018 Company Size: 1-10 Employees Industry: Marketing and Advertising

What are Zoho Social pricing details?

Zoho Social Pricing Plans:

Free Trial

Free Edition

Free

Standard Plan

$10/month

Professional Plan

$50/month

Agency Plan

$83.33/month

Agency Plus Plan

$125/month

Zoho Social offers a free edition and 2 priced plans each for businesses and agencies:

Free Edition

  • 1 Team Member
  • 1 Brand
  • URL shortener
  • zShare Browser Extension

Plans for Businesses

Standard Plan – $8.33/mo (annual) or $10 (month-to-month) plus applicable taxes

  • 1 Brand
  • 2 Team Members
  • Facebook, Twitter, LinkedIn, Google+, and Instagram
  • Publishing and Scheduling
  • Default Zoho URL shortener + Bit.ly integration
  • Smart Q
  • Basic Reports
  • Collaboration
  • Monitoring (5 columns/ brand)
  • Zoho CRM Integration
  • zShare Browser Extension

Professional Plan – $41.66/mo (annual) or $50 (month-to-month) plus applicable taxes

  • 3 Brands
  • 5 Team Members

Includes all Standard plan features, plus:

  • Advanced Publishing and Scheduling
  • Publishing Calendar
  • Bulk Scheduler
  • Monitoring (15 columns/ brand)
  • Advanced Reports
  • Custom Reports
  • Facebook Lead Ads
  • Sentiment Analysis

Add-ons

  • Team Members at $10/member (month-to-month) or $100/member (annual)
  • Brands at $10/brand (month-to-month) or $100/brand (annual)

Plans for Agencies

Agency Plan – $83.33/mo (billed annually) plus applicable taxes

  • 15 Brands
  • 5 Team Members

Includes all Professional plan features, plus:

  • Agency name, logo, favicon, and custom domain
  • Personalized client invite emails
  • Agency-branded reports
  • Custom view for clients
  • Free login for clients

Agency Plus Plan – $125/mo (billed annually) plus applicable taxes

  • 25 Brands
  • 5 Team Members

Includes all Professional plan features, plus:

  • Agency name, logo, favicon, and custom domain
  • Personalized client invite emails
  • Agency-branded reports
  • Custom view for clients
  • Free login for clients

Add-ons

  • 5 Team Members at $350/year
  • 5 Brands at $350/year

 

What integrations are available for Zoho Social?

Zoho Social integrates with the following business systems and applications:

  • Facebook
  • Twitter
  • LinkedIn
  • Google+
  • Instagram
  • ZOHO CRM
  • Chrome and Firefox Extensions

Zoho Social average rating:

Average score
5/5 (15 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Andy

PROS: It UI is user-friendly. It took me less time to adapt to the system. Now, I have a concise idea on how to use it. The webinar has been a huge help. It helped me maximize its wide range of features.

CONS: Some things I don't favor. I can't "like" any comment. I can't respond to comments made. At times, I never get an aletrt on my mobile device for Instagram posts and time.

Reviewed 2 years ago

Read full review >

The least favorable review

Barbara

PROS: I've given other social media posting apps a go. And this app happens to be free. So who doesn't like things given to them free of charge? Obviously you get less functionality compared to the full version. But who needs them when you have no clue if you'll even be running a business tomorrow?

CONS: I wanted to accomplish something that other software would to tend restrict me to. It's one reason why I didn't rate this a perfect 10. I want to make it possible to schedule Facebook posts as a member --- not an admin. Right now, it won't let me do that.

Reviewed 2 years ago

Read full review >

More reviews from 15 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Great for those who are freelancing or doing things solo!

Read full review >
Micheal
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.09.2019 Company Size: More than 100 Employees Industry: Internet

PROS: The tool has a really good freemium plan. It comes with other cool functionalities that are a big help for those using this software for the first time. What's even better? It won't push one to buying other unecessary stuff. It comes with a ton of subscription plans for those dealing with bigger projects or for teams with bigger responsibilities.

CONS: Its notebook can only be spotted online. Some of the tool's functionality will require a bit of spending. This isn't good if you're broke. If you want to make the most of its other critical features, you'll have to shell a lot more from your wallet just to get to the higher paid version of the tool.

What do you think about this review? Great Poor

A social media solution that caters to both small and large-scale businesses — at an affordable price.

Read full review >
Joanna
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.09.2019 Company Size: More than 100 Employees Industry: Graphic Design

PROS: I currently operate a small-scale retail business. I sell stuff online and offline. I've been looking (and tried several) platforms for social media marketing. Some were a bit better than others, but Zoho Social provided me with jsut about everything I want. It helped me schedule, preserve, and monitor my social accounts a relatively good price point.

CONS: I don't have much to hate. But I'd love to see an integration for Pinterest.

What do you think about this review? Great Poor

A nice tool to use!

Read full review >
Alan
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.09.2019 Company Size: 1-10 Employees Industry: Food & Beverages

PROS: Using it is easy. I find the tool to be efficient and highly intuitive. I love the simplicity of the setup. The tool helped me walk through the process. One positive aspect that it has is its ability to add in other users to their specific roles. So, that's a plus in my book.

CONS: It's a bit expensive for my taste. To be honest with you, it's worth the price. I hope there would be more social channels added into the tool. If there was some way to alter or make changes to an image in Instagram, then that would be a big help. Pictures are frequently sourced from different areas and they tend to be available in various sizes.

What do you think about this review? Great Poor

A great social tool. I find it to be the best out of the bunch.

Read full review >
Derek
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.09.2018 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: I love the fact that it comes with a crispy, clean UI. Stats are easy to comprehend. I can see just about everything clearly from the dashboard. This has been my favorite social platform so far. I've used other third party apps like MeetEdar, Buffer, and Hoosuite. None of them comes close to Zoho.

CONS: It would be awesome if there was a way for me to look into the scheduled posts. Maybe see upcoming post feeds on the dashboard instead of just indicating the posts that were already published? I'd like to see a feature of SmartQ that would let me determine whether there was already something being posted on a specific day.

What do you think about this review? Great Poor

Zoho Social is amazing and I’m still using it.

Read full review >
Jacquelyn
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.08.2018 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: I like being able to utilize a single post on a lot of platforms at the same time. I like how you can do reporting, monitoring, and looking into messages within the tool. I was hoping I could it as an app for the Windows 10 that I'm running on my PC.

CONS: I don't favor not being able to post things on Instagram without using the tool itself. I can understand why but I was hoping it wouldn't be the case. I feel this is an issue that Instagram should work out on their own. It's a minor issue, but it's not something that would be that big of a deal.

What do you think about this review? Great Poor

Meeting to socialize in Zoho.

Read full review >
Lonnie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.07.2018 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: I love how smooth the tool is in terms of immersion. The layout is clean and crips. I like the the fact that it's not as crowded as it appears to be. They were thoughtful enough to be considerate to my UI needs. Planning with it is simple to follow. It integrated my needs well.

CONS: While the onboarding appears to be thought out and simple enough to use, it's still lacking some video experience. But I'm confident they're on their way to doing just that. It would be nice to see added functionality in bubbles. Maybe some links to a Vimeo channel and such? That way, I can take a peek so I'll know how to do things properly.

What do you think about this review? Great Poor

An awesome social media scheduler that doesn’t charge you at all.

Read full review >
Cesar
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.07.2018 Company Size: 1-10 Employees Industry: Management Consulting

PROS: I like how I can set up posts free of charge through this tool. It's offering me a peace of mind knowing that I can accomplish a lot of postings in a week. The tool is incredibly reliable and fast. So far, I don't have much issues with it. I'm confident my posts will come in as scheduled in terms of where I want them and when I need them to be.

CONS: From what I can gather so far, I have yet to see anything that I don't favor. It's super affordable. Setting it up is really simple. I get to connect to different accounts. It didn't give me any issues or whatsoever posting to the different accounts I have.

What do you think about this review? Great Poor

Simple to use and priced reasonably. I can’t wait for its integration with CRM.

Read full review >
Gwen
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.06.2018 Company Size: 11-50 Employees Industry: Publishing

PROS: Simply put, the product is simple to utilize. It even offered video tutorials and suggestions on when a post can be made. I like how info on mentions/likes are streamlined to the desktop. The mobile app keeps me updated frequently. Through that, I can do any last-minute scheduling and alterations on posts.

CONS: What's missing is its integration with Instagram. It's not as seamless. But this could be a temporary thing. The process at the moment involces manual intervention when posting time and scheduled posts.

What do you think about this review? Great Poor

It saved me both effort and time to doing things.

Read full review >
Orlando
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.05.2018 Company Size: More than 100 Employees Industry: Printing

PROS: We've given Zoho Social a go the past couple or so weeks. From what we can tell, it's a tool that we came to love. Social media management has never been this simple. It slashed my management time close to 80%. A great software to own. I've give other softwares like it a try and it's safe to say that Zoho Social is easy and cost effective.

CONS: One complaint that I'm dealing with is that Pinterest is included under the Social Media Sites for management. But then again, that's me nitpicking. But the tool itself is capable of doing its job in social channel management. In fact, it does so extremely well.

What do you think about this review? Great Poor

Geting started and carrying out new processes for growth was never difficult.

Read full review >
Abel
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.04.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: The UI was simple to utilize. It's really easy to understand. I'm able to handle multiple social media channels at the same time. I can choose which posts I want to show up on each platform at certain times. Analytics can easily be understood.

CONS: At times, I felt it's a little fickle. By that, I mean its bulk scheduler. There have been instances where posts won't schedule. I don't understand why it became the case.

What do you think about this review? Great Poor

It comes for free. And the worst thing about it is that — it’s free!

Read full review >
Barbara
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.04.2018 Company Size: 1-10 Employees Industry: Real Estate

PROS: I've given other social media posting apps a go. And this app happens to be free. So who doesn't like things given to them free of charge? Obviously you get less functionality compared to the full version. But who needs them when you have no clue if you'll even be running a business tomorrow?

CONS: I wanted to accomplish something that other software would to tend restrict me to. It's one reason why I didn't rate this a perfect 10. I want to make it possible to schedule Facebook posts as a member --- not an admin. Right now, it won't let me do that.

What do you think about this review? Great Poor

Worth the money!

Read full review >
Brett
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.03.2018 Company Size: 11-50 Employees Industry: Non-Profit Organization

PROS: Zoho Social is incredible in integrating a number of things found in multiple platforms into one place. I was impressed with their service. Positive reviews of this platform are telling you the truth. I like its SmartQ feature as it reaches out to high-level engagers who are on their social channels. I like the fact that Zoho has integration to bitly (my company is currently using it).

CONS: There's nothing to hate much about the platform. Initially, I was puzzled with its integration to bitly. But when I reached out to Zoho's team, they responded quickly. I was hoping there would be other alert settings available. At present, my alerts are on to allow me to post to Instagram, but if I'm not only online on the platform, I'd have to directly log into the app to switch on/off the alerts.

What do you think about this review? Great Poor

Currently testing it out

Read full review >
Scott Smith
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 11.03.2018 Company Size: 1-10 Employees Industry: Public Relations and Communications

PROS: It seems more user-friendly than other social media apps that have content recycling, such as Meet Edgar, Post Planner, and SocialBee. Also offers several unique features.

CONS: Many features require Professional Plan or higher, but features part of their website doesn't make that clear. So you may not find out unless you dig into their plan comparison page. Their plans are also frustratingly priced like cable TV bundles. For example, Professional plan is 500% more than Standard plan, but you may only need a few of the additional features. So it can cost you nearly $500/yr more just for one additional feature. Android app also seems to have long history of bad reviews. Currently has more 1 star reviews than 5 star reviews.

What do you think about this review? Great Poor

A social management channel that’s convenient to use.

Read full review >
Andy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.02.2018 Company Size: More than 100 Employees Industry: Education Management

PROS: It UI is user-friendly. It took me less time to adapt to the system. Now, I have a concise idea on how to use it. The webinar has been a huge help. It helped me maximize its wide range of features.

CONS: Some things I don't favor. I can't "like" any comment. I can't respond to comments made. At times, I never get an aletrt on my mobile device for Instagram posts and time.

What do you think about this review? Great Poor

Zoho Social has been a blast for the past few weeks I’ve been using it.

Read full review >
Jenna
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.02.2018 Company Size: 1-10 Employees Industry: Food & Beverages

PROS: It's simple to utilize. At the same time, it gave me a lot of power to control things. Right off the bat, I knew there are a number of ways in dealing with social media. I fond Zoho Social. Within one hour, I've come to grips with it.

CONS: Some of its features are from the paid versions. I guess it's the only sensible thing that they can only accomplish.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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