- Home Video Conferencing Software Zoom Fine Software, Terrible Customer Service
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User review
of Zoom
Fine Software, Terrible Customer Service
-
by Erik Walenza-Slabe
USER SATISFACTION
RECOMMENDATION Very unlikely
2 out of 7
COST EFFICENCY Poor
3out of 7
OVERALL IMPRESSION ok
3out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
Good overall feature suite - in line with the industry standards.
Good usability and user interface.
What aspects are problematic or could work better?
Issues with direct dial functionality - phone numbers for countries are frequently unavailable.
Frequent billing mistakes.
Terrible customer service.
What features/services would you like to see in future versions of this product?
I do not see a need for new functionality. The existing suite is sufficient for most users.
What specific problems in your company were solved by this product?
Improve software stability and customer service.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Information Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Skype for Business
Why did you decide to change it?
Poor usability.
Are you satisfied with the change?
I was until encountering issues with Zoom stability.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
FEATURE DETAILS
Universal Video Collaboration
Mobile/Personal Collaboration ok
3
Telepresence very poor
1
Virtual Meeting Rooms ok
3
Presentation
Post Call Reporting ok
3
Preparation Mode ok
3
Polling ok
3
Control Passing ok
3
Screenshots ok
3
Participation
No Codes ok
3
Toll-Free Coding very poor
1
Social Media Integration ok
3
Web Conferencing
Encryption ok
3
Mobile Enabled ok
3
Breakout Rooms mediocre
2
Cloud Storage ok
3
Video Content Management
Secure Video Capture ok
3
Content Management, Administration, and Delivery ok
3
