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User review of Zuper

All in One FSM Solution

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The platform is designed for easy management of work orders and field operations, with additional value provided by advanced features like asset management and contract modules. The mobile app is also highly praised for its flexibility and overall quality.

What aspects are problematic or could work better?

The reports platform can be developed and could be extracted in additional formats.

What features/services would you like to see in future versions of this product?

Better options for template customizations could add more product value.

What specific problems in your company were solved by this product?

Live tracking of the field operatives and route creation were the highlights of Zuper.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What was the cost of implementing this product?

8000

What is your total annual cost for using this product?

5000

How long is your contract with the vendor?

Unlimited

FEATURE DETAILS

Field Service Management

Dispatch Management
4
very good
Electronic Signature
4
very good
Inventory Control
4
very good
Mobile Access
5
amazing
Routing Technician Management
5
amazing
Work Order Management
5
amazing