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User review of Zuper

An all-inclusive and easy to use FSM Solution

- by Wajid Zakir

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The application is easy to use across the user base, i.e. for the admin and front-end users. The wide array of modules, features and functionality ensure that Zuper can be the right fit for any industry.

What aspects are problematic or could work better?

The quotations and invoices modules could be enhanced to support accounting needs of small businesses, this will allow small business to only run on Zuper without having the need to bring on another accounting tool.

What features/services would you like to see in future versions of this product?

I would like to see consolidation of organizations and customers modules into one module for contracts. Additionally, it would be great if there was a vendor management module.

What specific problems in your company were solved by this product?

We are able to organize all service and delivery visits, track time spent in travel and on job, enhance customer experience with live tracking and overall improve operational efficiency with system assisted scheduling and alerts.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Wholesale

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

both B2B & B2C

FEATURE DETAILS

Field Service Management

Dispatch Management
4
very good
Electronic Signature
4
very good
Inventory Control
3
ok
Mobile Access
5
amazing
Routing Technician Management
4
very good
Work Order Management
5
amazing