Aplus.net Review

Aplus focuses on low-cost shared hosting. The company’s plans are mainly based around site builder tools. The company targets business users that intend to set up two or three websites or online stores easily, without spending too much time or effort on understanding the technical details.

Originally a subsidiary of Abacus America, Inc way back in 1993, the site began to provide web hosting services five years later. Now part of the Deluxe Corp, this $1.4-billion company offers printing, hosting, as well as checking services. Its headquarters are located in Shoreview, MN.

Aplus claims a 99.9% uptime guarantee, although there may be concerns regarding some of its clauses. The 99.9% uptime guarantee is averaged over a period of three months compared with just one month. The guarantee mainly applies to “critical” services such as email, hosting, among others. Should the company fail to fulfill its uptime promise, clients can claim a refund between 10% and 50% of their monthly service dues.

To get a claim under the policy, 20% of Aplus clients must have been also affected by the same concern. Clients likewise need to claim the credit within a period of 60 days at the end of the month when the incident occurred. If the service level drops below 92%, clients are entitled to terminate their contract without penalty.

Shared Web Hosting Plans:

Aplus has a custom control panel called the DFB Control Panel. There has been no mention of Cpanel or any other standard panel, so it is safe to assume this is the only choice available.

Pros

• Responsive tech support
• No major downtimes

Cons

• Slightly more expensive than competitors
• Occasional outages
• Occasional crashes
• Pages sometimes slow to load
• Problematic support tickets
• Erratic Internet security
• Problematic updates
• Unreliable service
• Unreliable servers

Aplus offers 24/7 customer support via a live chat, email form, and a US telephone number. For support requests, customers are asked to get in touch with the customer services department.

It has a Learning Center that takes users to a blog that covers general web hosting topics as opposed to anything specific to the business.