HostRocket Review

HostRocket offers a wide range of web hosting options, with focus on shared and dedicated hosting plans. This privately-owned company was founded in 1999. It provides web hosting to about 50,000 customers, and there is good scope for expansion. HostRocket’s office is in Clifton Park, NY where it runs its own data center.

HostRocket provides a 99.5% uptime guarantee for its shared web hosting and dedicated plans. The company gives account credits if downtime lasts longer than this. But, customers need to manually apply for the credits.

The company’s data center in New York state has enough space to double in capacity. Connections are through Time Warner’s fiber network, Cisco routers and cat 5e ethernet cabling. The facility has full UPS battery backup power and diesel generators. HostRocket does not provide any information about performing regular backups. Customers must carry out their own backups through Cpanel.

Shared Web Hosting Plans:

Dedicated server plans:

Cpanel is provided free on shared plans, but for other plans customers need to purchase a license month-by-month. On reseller plans, the Cpanel license includes WHM. The license for Cpanel on dedicated server plans is more expensive than on reseller accounts.

Pros

• Wide range of plans to suit all needs
• Affordable rates for shared hosting plans
• Uptime figures are good

Cons

• Lack of live chat support
• Free domain is not offered

HostRocket provides 24/7 support through phone and tickets. It provides a knowledgebase on its website that covers basic questions. There is also an alternative FAQ that answers additional questions on specific account types. There is no live chat support or forum. Phone support is offered through US telephone numbers.