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Network Solutions Review

Network Solutions
Our score: 8.9 User satisfaction: 98%
Logo of Network Solutions

What is Network Solutions?

With an extensive history that goes back to 1979, Network Solutions has played a significant role with the Internet’s growth and evolution. Being a part of the Web.com group of companies, Network Solutions continuously work to help small businesses become a huge success in the online world. With easy and effective hosting products and services, Network Solutions has become a leading name in the hosting and online marketing industries.

Uptime & Reliability of Network Solutions

Network Solutions does not offer any uptime guarantees as stated in their Service Agreement.

Overview of Network Solutions Features

  • Web Hosting
  • WordPress® Blog Hosting
  • SSL Certificates
  • Site Seal
  • Website Scan and Protect
  • Premium Services
  • Ignite Online Marketing
  • Facebook Boost®
  • Pay Per Click Marketing (PPC)
  • ReputationAlert
  • Search Engine Optimization (SEO)
  • Local Leads
  • Email Marketing
  • Ecommerce Website
  • JumpStart Store Set-up
  • Custom Ecommerce Design
  • Take-a-Payment

How Much Does Network Solutions Cost?

Shared Web Hosting Plans:

Price
Storage
Bandwidth
No. of domains
No. of IP addresses
Essential Hosting
$9.96
300GB
Unlimited
100
1000
Professional Hosting
$13.29
500GB
Unlimited
100
2500
Premium Hosting
$29.13
Unlimited
Unlimited
100
Unlimited

VPS Hosting Plans:

Price
Storage
Bandwidth
No. of domains
No. of IP addresses
RAM
VPS Essential Hosting
$40.00
10 GB
500 GB
10
1
1 GB
VPS Professional Hosting
$80.00
50 GB
2000 GB
100
1
1 GB

CPanel of Network Solutions

Network Solutions provide a very basic custom control panel for their users. Tools that come with their control panel include domain tools, FTP, email, script installs, stats and a site builder.

Pros & Cons of Network Solutions

Pros

  • Long and storied history

Cons

  • Awful customer support
  • No cPanel or Plesk
  • No Uptime guarantee

Network Solutions Position In Our Categories

Position of Network Solutions in our main categories:

TOP 50

Network Solutions is one of the top 50 Hosting Services products

If you are considering Network Solutions it could also be a good idea to check out other subcategories of Hosting Services listed in our database of B2B software reviews.

Each enterprise has different requirements and needs an application that can be personalized for their size, kind of staff members and clients, and the particular industry they are in. For these reasons, no system can provide perfect features out-of-the-box. When you look for a software app, first be sure what you need it for. Read some Network Solutions Hosting Services reviews and ask yourself do you need basic functionality or do you need advanced tools? Are there any industry-specific tools that you are searching for? Obtain the answers to these queries to assist your search. There are multiple aspects that you need to mull over and these include your finances, particular business wants, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally choose the app that presents all that you need to enhance your organization efficiency and productivity.

User Satisfaction

Positive Social Media Mentions 127
Negative Social Media Mentions 2

We realize that when you make a decision to buy Hosting Services it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Network Solutions reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Network Solutions. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Top features

  • Unlimited bandwidth
  • Unlimited diskspace
  • Free domain
  • Wordpress hosting

Platform

  • Windows
  • Linux

Scripting & Languages

  • ASP
  • Java
  • Perl
  • PHP
  • Python
  • Ruby on rails

Control Panel

-

Easy Installs

  • Drupal
  • Joomla
  • Wordpress
  • SSL

Server Location

  • USA

Databases

  • PHPMyAdmin
  • MySQL

Support

  • Phone
  • Knowledge base
  • Tickets

Customer support details

  • Email
  • Phone Support
  • Support Tickets
  • FAQs
  • Knowledgebase

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Network Solutions user reviews

Bureaucratic hell

Read full review >
Christophe Vacher
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 20.05.2019 Company Size: N/A Industry: N/A
Christophe Vacher
2/5

Overall impression

Our account was set for auto renewal, but it was not automatically renewed. We needed to go in manually and used the same card as the one that was noted in our account. However, we were charged 3 reinstatement fees that Network Solutions refused to reimburse us. We are looking to change our services to another provider.

What are Network Solutions pricing details?

Shared Web Hosting Plans:

Price
Storage
Bandwidth
No. of domains
No. of IP addresses
Essential Hosting
$9.96
300GB
Unlimited
100
1000
Professional Hosting
$13.29
500GB
Unlimited
100
2500
Premium Hosting
$29.13
Unlimited
Unlimited
100
Unlimited

VPS Hosting Plans:

Price
Storage
Bandwidth
No. of domains
No. of IP addresses
RAM
VPS Essential Hosting
$40.00
10 GB
500 GB
10
1
1 GB
VPS Professional Hosting
$80.00
50 GB
2000 GB
100
1
1 GB

Frequently asked questions about Network Solutions

Do they provide an uptime guarantee and reimburse you for downtime?

Network Solutions offer an uptime guarantee of 99.99% and offers service credits for clients who experience downtime in service.

Do they provide both Windows and Linux hosting services?

Network Solutions supports both Windows and Linux hosting.

Do they provide CPanel or any other control panels?

Network Solutions provide a very basic custom control panel for their users. Tools that come with their control panel include domain tools, FTP, email, script installs, stats and a site builder.

Do you get a free domain with their hosting plan?

Only a few packages come with a free domain offering.

What payment methods do they accept?

Network Solutions accepts payments via major credit cards and PayPal.

Is it a suitable hosting solution for Wordpress?

WordPress is fully supported. Users will find all the necessary tools and requirements to start building a WordPress site.

Do they offer unlimited email addresses and bandwidth?

Only a few plans by Network Solutions come with unlimited emails but a number of plans do have unlimited bandwidth.

Do they allow you to easily set up a website without any HTML or coding knowledge?

Network Solutions has a Do-It-Myself site builder, a free application that helps non-experienced users to create website from scratch. The application comes with professionally designed templates as well.

Is it a good hosting for e-commerce? Do they give you SSL, shopping carts and payment processing?

Yes. Network Solutions has a dedicated eCommerce package that includes built-in marketing tools, online product catalog, online store, and more. SSL certificates can be purchased for enhanced security.

What is the security level of their services?

Network Solutions faced two high profile security issues that negatively impacted its reliability as a web hosting solutions provider. In 2009, over 570,000 clients who had made purchases through Network Solutions’ ecommerce hosting service were affected by a security breach. The following year, parked domains where discovered to be serving malware to visitors. The malware went undetected by Network Solutions and Google and was only unearthed when security firm Armorize reported it.

Network Solutions average rating:

Average score
1.8/5 (1 user reviews)
2/5

Overall impression

2/5

Customer Support

2/5

Value for Money

2/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Christophe Vacher

PROS: I'm not even sure there are. The use of pages on the account were ok, but nothing outstanding compared to other companies. The problems lie somewhere else with these guys.

CONS: I had been a client of Network Solutions for more than 23 years. They were not hosting my website (thank God!) but my domain name was registered with them. The problem was that the company that had originally registered the domain with them in my name was not around anymore. They had put my name as part of the tech team, but not as primary contact. Nonetheless, I was still the owner of the domain name and I was the person paying the bills. 
Recently, because I realized their registration fees were actually much higher than other companies (seriously, how could they possibly justify that?), I was thinking of transferring my domain name to another company. When I went to turn off the automatic payment renewal in my account, I realized that, EVEN AS THE PAYING OWNER OF THE DOMAIN NAME, I COULD NOT CONTROL THAT OPTION, AND I COULD NOT DO ANYTHING AT ALL ON MY OWN DOMAIN NAME.
I contacted them. They explained that I had to be the primary contact in order to do that, and that I had to fill a form and provide specific documents to transfer the primary contact from the former company to my name. I then explained that the former company didn’t exist anymore and I was the only person handling everything, therefore, no one would be able to provide signatures or documents on behalf of the other company. OMG. It was like opening a can of worms. I spent the past SEVERAL MONTHS being bounced from office to office, explaining my situation again and again, exchanging email after email, being told different stories, that the issue was simple and almost resolved, then it was not, then that the docs I sent were not the right ones, then that I needed to get some of them notarized —which I did— all this to finally have them tell me that the documents were missing the “clause of indemnisation” which I had no idea what it was. All this to simply transfer a name, even as my account CLEARLY SHOWED THAT I WAS THE OWNER AND THE FINANCIAL SOURCE OF THE DOMAIN NAME. After all this time and money wasted for absolutely no result, I was so frustrated with these guys that I had enough. I could see this game was going nowhere. I had to ABANDON MY DOMAIN NAME. After 23 years. I replaced it with another one, registered with another company. 
Network Solutions bureaucracy is absolutely APPALLING, and their fees are absurd. Talking to these guys, day after day, was like talking to robots, who, as polite as they are, are just cogs in a big machine that is simply incapable of handling simple issues. 
This company is from the past, seriously. I will never, ever do business with them again.

Reviewed 1 year ago

Read full review >

The least favorable review

Christophe Vacher

PROS: I'm not even sure there are. The use of pages on the account were ok, but nothing outstanding compared to other companies. The problems lie somewhere else with these guys.

CONS: I had been a client of Network Solutions for more than 23 years. They were not hosting my website (thank God!) but my domain name was registered with them. The problem was that the company that had originally registered the domain with them in my name was not around anymore. They had put my name as part of the tech team, but not as primary contact. Nonetheless, I was still the owner of the domain name and I was the person paying the bills. 
Recently, because I realized their registration fees were actually much higher than other companies (seriously, how could they possibly justify that?), I was thinking of transferring my domain name to another company. When I went to turn off the automatic payment renewal in my account, I realized that, EVEN AS THE PAYING OWNER OF THE DOMAIN NAME, I COULD NOT CONTROL THAT OPTION, AND I COULD NOT DO ANYTHING AT ALL ON MY OWN DOMAIN NAME.
I contacted them. They explained that I had to be the primary contact in order to do that, and that I had to fill a form and provide specific documents to transfer the primary contact from the former company to my name. I then explained that the former company didn’t exist anymore and I was the only person handling everything, therefore, no one would be able to provide signatures or documents on behalf of the other company. OMG. It was like opening a can of worms. I spent the past SEVERAL MONTHS being bounced from office to office, explaining my situation again and again, exchanging email after email, being told different stories, that the issue was simple and almost resolved, then it was not, then that the docs I sent were not the right ones, then that I needed to get some of them notarized —which I did— all this to finally have them tell me that the documents were missing the “clause of indemnisation” which I had no idea what it was. All this to simply transfer a name, even as my account CLEARLY SHOWED THAT I WAS THE OWNER AND THE FINANCIAL SOURCE OF THE DOMAIN NAME. After all this time and money wasted for absolutely no result, I was so frustrated with these guys that I had enough. I could see this game was going nowhere. I had to ABANDON MY DOMAIN NAME. After 23 years. I replaced it with another one, registered with another company. 
Network Solutions bureaucracy is absolutely APPALLING, and their fees are absurd. Talking to these guys, day after day, was like talking to robots, who, as polite as they are, are just cogs in a big machine that is simply incapable of handling simple issues. 
This company is from the past, seriously. I will never, ever do business with them again.

Reviewed 1 year ago

Read full review >

More reviews from 2 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Bureaucratic hell

Read full review >
Christophe Vacher
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 20.05.2019 Company Size: N/A Industry: N/A

PROS: I'm not even sure there are. The use of pages on the account were ok, but nothing outstanding compared to other companies. The problems lie somewhere else with these guys.

CONS: I had been a client of Network Solutions for more than 23 years. They were not hosting my website (thank God!) but my domain name was registered with them. The problem was that the company that had originally registered the domain with them in my name was not around anymore. They had put my name as part of the tech team, but not as primary contact. Nonetheless, I was still the owner of the domain name and I was the person paying the bills. 
Recently, because I realized their registration fees were actually much higher than other companies (seriously, how could they possibly justify that?), I was thinking of transferring my domain name to another company. When I went to turn off the automatic payment renewal in my account, I realized that, EVEN AS THE PAYING OWNER OF THE DOMAIN NAME, I COULD NOT CONTROL THAT OPTION, AND I COULD NOT DO ANYTHING AT ALL ON MY OWN DOMAIN NAME.
I contacted them. They explained that I had to be the primary contact in order to do that, and that I had to fill a form and provide specific documents to transfer the primary contact from the former company to my name. I then explained that the former company didn’t exist anymore and I was the only person handling everything, therefore, no one would be able to provide signatures or documents on behalf of the other company. OMG. It was like opening a can of worms. I spent the past SEVERAL MONTHS being bounced from office to office, explaining my situation again and again, exchanging email after email, being told different stories, that the issue was simple and almost resolved, then it was not, then that the docs I sent were not the right ones, then that I needed to get some of them notarized —which I did— all this to finally have them tell me that the documents were missing the “clause of indemnisation” which I had no idea what it was. All this to simply transfer a name, even as my account CLEARLY SHOWED THAT I WAS THE OWNER AND THE FINANCIAL SOURCE OF THE DOMAIN NAME. After all this time and money wasted for absolutely no result, I was so frustrated with these guys that I had enough. I could see this game was going nowhere. I had to ABANDON MY DOMAIN NAME. After 23 years. I replaced it with another one, registered with another company. 
Network Solutions bureaucracy is absolutely APPALLING, and their fees are absurd. Talking to these guys, day after day, was like talking to robots, who, as polite as they are, are just cogs in a big machine that is simply incapable of handling simple issues. 
This company is from the past, seriously. I will never, ever do business with them again.

What do you think about this review? Great Poor
JD
2/5

Overall impression

Our account was set for auto renewal, but it was not automatically renewed. We needed to go in manually and used the same card as the one that was noted in our account. However, we were charged 3 reinstatement fees that Network Solutions refused to reimburse us. We are looking to change our services to another provider.

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Reviewed By Nestor Gilbert
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