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Memset REVIEW

Hosting Services

USER SATISFACTION 93%
OUR SCORE 7.8

What is Memset?

Memset is founded by one of the few female technology entrepreneurs in the UK, Kate Craig-Wood. Together with her brother, Kate started Memset in 2002 with just £3,000 in a room above her mum’s garage. Today, Memset is one of the leading cloud hosting providers in the UK, delivering high quality hosting solutions to some of the biggest organizations and businesses in the UK including Debenhams and Hilton Hotels. Memset was also named the UK’s best web host by PCPro Magazine for the sixth consecutive year in 2011, further establishing Memset’s reputation as a reliable hosting solution in today’s market.

Uptime & Reliability of Memset

Memset guarantees that their networks, sites, and other services are up and available 99.95% of the time in a given year. T0 ensure the deliverability of their services, Memset implements triple redundant uplinks via physically diverse cables into the UK backbone for optimum performance and connectivity.

Overview of Memset Features

  • IP Address for all packages
  • FUlly Managed SLA
  • Unlimited Backups
  • Advanced Monitoring
  • Managed Firewall
  • Processors from 2x Virtual Xeon to 2x Oct Xeon
  • Two to sixteen CPU cores
  • Clock speed from 0.40 GHz-2.0Ghz
  • 2-96 GB RAM min, with 2-192 GB Ram max
  • Disks range from 90GB- 8×240 GB SSD
  • Fast disk transaction speeds (40-800 transactions/second)
  • 90GB-24000 GB usable disk space
  • Support for Windows and Linux hosting

How Much Does Memset Cost?

VPS Hosting Plans
PriceStorageBandwidthNo. of domainsNo. of IP addressesRAM
VM1000$5.5040 GB50GBNo info1512 MB
VM2000$10.5060 GB100GBNo info11 GB
VM4000$21.5090 GB150GBNo info12 GB
VM8000$41.00140 GB250GBNo info14 GB
VM16000$79.00200 GB500GBNo info18 GB
VM32000$159.00300 GB100GBNo info115 GB
VM64000$309.00500 GB100GBNo info130 GB
Dedicated server plans
PriceStorageBandwidthType of processorNo. of IP addressesRAM
Dell R310$309.002x500GB500 GB1x Quad Xeon (4 cores)132GB
Dell R320$389.004x500GB1,000 GB1x Hex Xeon (Six)196GB
Dell R320$489.004x1TB1,500 GB1x Oct Xeon (8 cores)196GB
Dell R720$819.008x1TB2,000 GB2x Hex Xeon (12 cores)1192GB
Dell R730$1279.008x240 GB SSD4,000 GB2x Twelve Xeon (24 cores)1384GB

CPanel of Memset

Memset offers its own control panel which is described as user-friendly even for beginners and loaded with excellent features. On top of that, users can configure other control panel options such as cPanel and WHM (Web Hosting Manager) with Memset Miniserver plans.

Pros & Cons of Memset

Pros

  • Quick and knowledgeable tech support
  • Excellent product plans
  • Consistent with their Uptime Guarantee

Cons

  • Poor customer service at times

Memset Position In Our Categories

Position of Memset in our main categories:

200

Memset is one of the top 200 Hosting Services products


Every company is different, and can require a particular type of solution that will be fit for their business size, type of clients and staff and even individual industry they cater to. You should not count on finding a perfect service that will be suitable for each company regardless of their history is. It may be a good idea to read a few Memset reviews first and even then you should pay attention to what the hosting service is intended to do for your business and your employees. Do you require a simple and intuitive hosting with just basic functions? Will you really use the complex functionalities needed by experts and large enterprises? Are there any specific integrations that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a reliable service that will fit your budget.

User Satisfaction

We realize that when you make a decision to buy Hosting Services it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Memset reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Memset. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

94

NEGATIVE SOCIAL MENTIONS

7

Technical details

Platform
  • Windows
  • Linux
Scripting & Languages
  • ASP
  • Django
  • PHP
  • Python
  • Ruby on rails
Control Panel
  • CPanel
  • WHM
Easy Installs
  • Drupal
  • Fantastico/Softaculous
  • Joomla
  • Magento
  • Wordpress
Server Location
  • UK
Databases
  • PHPMyAdmin
  • MySQL
Support
  • Phone
  • Live chat
  • Knowledge base
  • Tickets

Customer support details

Memset provides a free UK support number of their clients plus an email support that is constantly monitored by their staff during standard UK working house. They also offer a live chat support for sales-related inquiries. Their most impressive offering is their emergency support, which users can access outside working hours. Other support channels include a ticketing system and technical documentation.

What are Memset pricing details?

VPS Hosting Plans
PriceStorageBandwidthNo. of domainsNo. of IP addressesRAM
VM1000$5.5040 GB50GBNo info1512 MB
VM2000$10.5060 GB100GBNo info11 GB
VM4000$21.5090 GB150GBNo info12 GB
VM8000$41.00140 GB250GBNo info14 GB
VM16000$79.00200 GB500GBNo info18 GB
VM32000$159.00300 GB100GBNo info115 GB
VM64000$309.00500 GB100GBNo info130 GB
Dedicated Server Plans
PriceStorageBandwidthType of processor (with no. of cores)No. of IP addressesRAM
Dell R310$309.002x500GB500 GB1x Quad Xeon (4 cores)132GB
Dell R320$389.004x500GB1,000 GB1x Hex Xeon (Six)196GB
Dell R320$489.004x1TB1,500 GB1x Oct Xeon (8 cores)196GB
Dell R720$819.008x1TB2,000 GB2x Hex Xeon (12 cores)1192GB
Dell R730$1279.008x240 GB SSD4,000 GB2x Twelve Xeon (24 cores)1384GB

FAQ for Memset

  1. Is it a suitable hosting platform for Wordpress?

    WordPress can be configured into Memset accounts.

  2. Is it a good hosting for e-commerce? Do they give you SSL, shopping carts and payment processing?

    Memset offers Magento hosting packages that come with tools and features dedicated for eCommerce. These functionalities include SSL certificates, cPanel management, scalable solutions, and more.

  3. Do they offer an uptime guarantee and reimburse you for downtime?

    Memset guarantees that their networks, sites, and other services are up and available 99.95% of the time in a given year. The company will provide credit 1 day's worth of rental in the event that the total downtime in one month exceeds 22 minutes (0.05% of a month), and an additional day for each additional 30 minutes of downtime.

  4. Are their hosting services secure?

    Memset has placed server security among its top priorities. To deliver reliable security for their clients, Memset has developed in-house security packages Port Patrol™, Packet Patrol™ and Perimeter Patrol™, designed for monitoring, firewalling and security scanning purposes. Data centers based in UK are also installed with excellent physical security systems, which include biometric authentication for access control, strict screening and managed authorization of visitors, 24x7 CCTV coverage, and defense systems for vehicular and pedestrian threats among others.

  5. Do they offer unlimited email addresses and bandwidth?

    Memset offers up to 4,000GB of bandwidth.

  6. Do they provide both Windows and Linux hosting services?

    Yes. Memset supports Linux and Windows hosting.

  7. Do they enable you to easily set up a website without any HTML or coding skills?

    While there is no mention whether Memset comes with a free site builder or not, reviews indicate that setup could take anywhere between 20 minutes to three days from the time payment is made. Ease of use after setup is described as easy and straightforward.

  8. Do you receive a free domain with their hosting plan?

    Memset does not offer free domains. However, they provide free hosting services for sites that are registered as charities.

  9. Do they offer CPanel or any other control panels?

    Memset offers its own control panel which is described as user-friendly even for beginners and loaded with excellent features. On top of that, users can configure other control panel options such as cPanel and WHM (Web Hosting Manager) with Memset Miniserver plans.

  10. What are the acceptable payment methods?

    Memset accepts payments via a credit/debit card, cheque, and bank transfer.

User reviews


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Published 1 month ago

Have gone down hill in recent years

Pros: Between 2012-2017 they were excellent! Downhill from there :-(
Cons: I joined Memset in 2012 and for 5 years+ they were impeccable. Little to no downtime, excellent customer service and good value. Shame that all changed.

Over the last two years the downtime increased and customer service quality dropped. But to top it all the final nail in the coffin was when they stopped being transparent about the issues.

The first downtime I had this year was in the early hours of the morning and Memset decided to not notify any impacted customers. Why? I'm guessing it was in the hope that they didn't notice. They then reported the downtime it was less than the reality. I was awake as I had been alerted by downtime monitoring software that my clients sites were down so I could see exactly how long it was down. I had to argue with them back and forward over tickets to get any kind of compensation for the downtime. They apologised and said they didn't get it right this time but would sort things going forward.

Fast-forward 2.5 Months from incident #1 and we have incident #2 - another period of downtime. This time over 4hrs! They notified customers this time but then decided to update their service status to say service was 'degraded' - Not down, 'degraded'. I don't know what planet their service team lives on but when you have servers down due to hardware failure it's not degraded it's down!

When I questioned them on this, they said:

"Our intent was certainly not to downplay the severity of the incident. We aim to achieve a balance between transparency, and avoiding causing unnecessary alarm which is why we made the decision to classify the incident as a service degradation rather than an outage, as the complete IT service (in this case our Cloud VPS platform) was largely unaffected."

So there you have it, they are not completely transparent about downtime and openly admit this. This is totally unacceptable in this industry and as such I will be cancelling my service with them and no longer recommending them to anyone going forward.

Since the most resent incident they have even gone back and edited the downtime from previous months to show as 'degraded service' - This is deception, plain and simple no matter how you word it.

Sorry Memset but unless you go back to the quality service you used to provide I would imagine others will be leaving too.

I could have forgiven the first time but after the second time the proverb "Fool me once, shame on you; fool me twice, shame on me" comes to mind.
Recommendation: Array
Easy of use: Ok
Customer support: Array
Cost efficiency: Acceptable


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