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RackSpace Review
What is RackSpace?
Rackspace is a global web hosting solutions provider that specializes in managed cloud hosting services. With headquarters in San Antonio, Texas, the company has an impressive global reach, with multiple offices in Europe, Asia, South America, and Australia. Its team of expert consists of over 3,000 cloud engineers with many of them certified by the leading names in hosting and web management such as Microsoft, Cisco, and VMWare.
Uptime & Reliability of RackSpace
Rackspace offers an uptime guarantee of 100% for their services. The company operates multiple data centers in the US, Asia, and Europe. All facilities feature industry grade HVAC systems as well as strict security measures both digital and physical to ensure that all equipment and devices deliver optimum performance while safe from hacking, malware, and breach.
Overview of RackSpace Features
- Rapid Deployment Servers
- Customizable Dedicated Servers
- Private Cloud
- Custom Storage
- E-Commerce
- Web Content Management
- Application Migration
- Web and Mobile Apps
- Collaboration and Productivity
How Much Does RackSpace Cost?
Dedicated server plans:
Price
Storage
Bandwidth
No. of domains
No. of IP addresses
RAM
Dedicated Server 1
$599
2x 300GB
2TB
Unlimited
No info
32GB
Dedicated Server 2
$1,000
2x 300GB
2TB
Unlimited
No info
64GB
Dedicated Server 3
$1,300.00
2x 300GB
2TB
Unlimited
No info
128GB
Dedicated Server 4
By quote
2x 300GB
2TB
Unlimited
No info
128GB
CPanel of RackSpace
Rackspace offers its own Cloud Control Panel, a web-based management interface that gives users total control over their website operations and other features. While Rackspace does not offer cPanel or Plesk, users can opt to install such applications to their accounts.
Pros & Cons of RackSpace
Pros
- Flexible pricing and plans
- Consistent and reliable uptime
- Fast and responsive tech support
User Satisfaction
Positive Social Media Mentions
251
Negative Social Media Mentions
6
We realize that when you make a decision to get a Hosting Services it’s important not only to learn how experts score it in their reviews, but also to check whether the real clients and businesses that purchased these solutions are indeed happy with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and RackSpace reviews across a vast range of social media sites. The information is then featured in a simple to understand format revealing how many customers had positive and negative experience with RackSpace. With that information at your disposal you should be equipped to make an informed purchasing choice that you won’t regret.
Video
Technical details
Top features
- Wordpress hosting
Platform
- Windows
- Linux
Scripting & Languages
- ASP
- Django
- Java
- Python
- Ruby on rails
Control Panel
-
Easy Installs
- Magento
- Wordpress
Server Location
- USA
- UK
Databases
- MySQL
Support
- Phone
- Live chat
- Knowledge base
- Tickets
Customer support details
Rackspace provides multiple channel support for their clients, rangign from live chat, telephone support, webinars, tickets, and knowledge bae. The company takes pride from its support group, which is highly touted and and admired in the hosting industry.
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Overall impression
My company Buycheapsoftware.com hosted with RackSpace starting in August 2007 to September of 2016. It is very expensive hosting, but I wanted the best so I paid the $4,000 per month. It was not a good experience and it is not the best. I would avoid using this company at all cost, look at everyone else. Our website went down (I am not exaggerating) about ten times per year due to their own hardware problems. I kept telling them to replace the junk RAM, but they did not agree that was the issue. Well I finally got them to replace the RAM and wow that was the problem all along that had cost my business over $300,000 in lost sales over the problem period. They would actually fight with me over hardware server upgrades that they should have been doing anyway. On numerous occasions the managers would promise me a free month or two for all the downtime and 404 errors BUT I never got one penny in refunds or credits to our account, instead they would always work hard to upsell me on more services. We closed on Sept 2nd 2016 and now Rackspace is aggressively after me for a $1,111.00 account balance that I told them I would not be paying at the time we closed. As far as I am concerned they still own me for about 5-months of refunds which is about $20,000 plus another $300,000 in lost sales and customer goodwill. Wow!
What are RackSpace pricing details?
Dedicated server plans:
Price
Storage
Bandwidth
No. of domains
No. of IP addresses
RAM
Dedicated Server 1
$599
2x 300GB
2TB
Unlimited
No info
32GB
Dedicated Server 2
$1,000
2x 300GB
2TB
Unlimited
No info
64GB
Dedicated Server 3
$1,300.00
2x 300GB
2TB
Unlimited
No info
128GB
Dedicated Server 4
By quote
2x 300GB
2TB
Unlimited
No info
128GB
Frequently asked questions about RackSpace
Is it a reliable hosting platform for Wordpress?
Yes. Rackspace fully supports sites that are hosted in WordPress.
Do they provide CPanel or any other control panels?
Rackspace offers its own Cloud Control Panel, a web-based management interface that gives users total control over their website operations and other features. While Rackspace does not offer cPanel or Plesk, users can opt to install such applications to their accounts.
How can I pay for their services?
Rackspace currently allows payment by Visa, MasterCard, or American Express.
What is the security level of their services?
Rackspace applies industry-grade security to ensure that their networks are safe and all information processed within are intact. In addition to that, all facilities are installed with advanced security systems to keep safe all equipment and networking devices from unauthorized access and use.
Do they give an uptime guarantee and pay you back for downtime?
Rackspace provides a 100% uptime guarantee on their hosting services and solutions. On top of that, the company promises to offer 5% of the monthly fee for each 30 minutes of downtime (up to 100% of customer's monthly fee).
Do they provide unlimited email addresses and bandwidth?
No information available.
Do they provide both Windows and Linux hosting services?
Yes. Rackspace supports both Linux and Windows hosting programs.
Do you receive a free domain with their hosting plan?
Rackspace does not offer free domains with their solutions.
Do they let you effortlessly set up a website without any HTML or coding skills?
Rackspace offers an in-house web management application called Cloud Sites Control Panel, which comes with a guide to help users add their domain, upload their content, and other website management operations.
Is it a good hosting for e-commerce? Do they provide SSL, shopping carts and payment processing?
Rackspace provides a specific hosting solution designed for eCommerce purpises.
RackSpace User Reviews
RackSpace average rating:
1/5
Overall impression
1/5
Customer Support
1/5
Value for Money
1/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
1/5
Overall impression
My company Buycheapsoftware.com hosted with RackSpace starting in August 2007 to September of 2016. It is very expensive hosting, but I wanted the best so I paid the $4,000 per month. It was not a good experience and it is not the best. I would avoid using this company at all cost, look at everyone else. Our website went down (I am not exaggerating) about ten times per year due to their own hardware problems. I kept telling them to replace the junk RAM, but they did not agree that was the issue. Well I finally got them to replace the RAM and wow that was the problem all along that had cost my business over $300,000 in lost sales over the problem period. They would actually fight with me over hardware server upgrades that they should have been doing anyway. On numerous occasions the managers would promise me a free month or two for all the downtime and 404 errors BUT I never got one penny in refunds or credits to our account, instead they would always work hard to upsell me on more services. We closed on Sept 2nd 2016 and now Rackspace is aggressively after me for a $1,111.00 account balance that I told them I would not be paying at the time we closed. As far as I am concerned they still own me for about 5-months of refunds which is about $20,000 plus another $300,000 in lost sales and customer goodwill. Wow!
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