Aloware Review

Omnichannel Communication

Aloware lets you engage with prospects and customers using multiple channels. That way, you can generate more valuable leads and build better customer relationships while increasing conversions and sales. Aloware offers a dialer system that allows agents to call leads from contact lists without manually searching and dialing their phone numbers.  

Moreover, your agents can use phone numbers that are registered under your business and verified against DNC (Do Not Call) lists. As a result, their calls won’t be blocked or marked as spam by wireless carriers. They can use two-way SMS and MMS messaging to follow up with prospects and customers and run marketing or retargeting campaigns. They can send important reminders, notifications, and updates and exchange videos, images, and links with their contacts through such channels too.

Automated Sales Workflows

The contact center app automates your sales workflows so you’ll immediately turn leads into opportunities and improve agent productivity. Aloware allows users to automatically make outbound calls or send emails, SMS, MMS, voicemail, or fax messages based on predefined rules and parameters. 

For example, they can instantly connect and engage with leads when the latter submit web forms, demonstrate an interest in your products, or use specific keywords. They’ll also effortlessly and appropriately pre-qualify and assign leads to the automated email, call, text, and voicemail follow-ups and drip sequences. 

Viable Solution for Remote Teams

Aloware was designed to meet the needs of companies with remote teams and employees around the world. Because the contact center app runs in the cloud, they can easily implement it without installing any hardware, third-party app, or VoIP trunk. Their staff can reach out to prospects and customers via their preferred channels and communicate and collaborate with co-workers from anywhere using any device.

The app permits them to receive calls depending on their skills and performance, add tags and notes to calls, perform warm and cold call transfers, and access messages from a shared team inbox. Meanwhile, with call whispering and barging, managers and supervisors can monitor agents while they’re on a call and coach them on how to interact with customers and handle issues better. Plus, they’ll access real-time reports and analytics on customer engagements, agent activities, team performance, conversions, sales, and returns in a dashboard. 

CRM System Integration

By integrating Aloware with their  CRM tools, users can streamline their business operations, optimize prospect and customer nurturing, and quickly win more deals. They’ll be able to access inbound call alerts, send and receive calls and texts, and build and launch automated and triggered drip campaigns and follow-ups inside their own CRM systems.

Furthermore, they can organize leads, engagements, tasks, teams, and agents using tags, filters, and call dispositions without leaving those commonly used tools. They’ll have the capability to automatically log, update, and synchronize data between the contact center app and their CRM tools in real-time. This includes customers, contact lists, conversations, call recordings, voicemails, picture messages, activities, form submissions, and reports.