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Amixr Review

Amixr
Our score: 8.0 User satisfaction: 98%

What is Amixr?

Amixr is an IT management software created to remove the hassles usually experienced by engineering teams and professionals in handling incidents related to IT infrastructures and systems. It is a highly interoperable IT incident management solution that enables your system engineers to identify, monitor, and resolve IT incidents easily and quickly without being overwhelmed with clutter and getting burned out. 

Amixr integrates with different monitoring systems you’re using and sends information and alerts regarding the incidents tracked by those systems primarily to Slack. Your system engineers can also receive incident information and alerts in other notification channels, including MS Teams, Mattermost, Telegram, phone call, and SMS. 

The IT management software, moreover, comes with tools and features that enhance how system engineers collaborate on IT incidents. You can prepare and rotate on-call schedules to ensure that there are always available system engineers to handle incidents as they arise. Amixr allows you to set configurations and policies for escalating incidents and notifying all the individuals who should be responsible and concerned about those incidents. 

Lastly, Amixr uses artificial intelligence which helps you immediately track and analyze issues that affect how your teams and engineers are managing IT incidents. It provides suggestions for avoiding missed alerts, improving incident response times, and boosting team performance. 

Overview of Amixr Benefits

Centralized Incident Management

Amixr aids you in eliminating the clutter and mess often produced as a result of using multiple systems to monitor IT incidents. With this software, all incidents related to the development and implementation of infrastructures, systems, and software products that are detected and handled by different monitoring systems can now be tracked in one place. 

You can immediately integrate and connect various monitoring systems being used by your engineering teams with Amixr, like NewRelic, Alertmanager, PRTG, Grafana, AWS, PagerDuty, Webhook, Stackdriver, Zabbix, and Sentry. 

Amixr processes incidents from your monitoring systems and transmits important information, signals, and alerts about those incidents to Slack and other notification channels. These incident information and notifications are presented in a neat and organized way, making it easy for you and your engineering teams to identify, track, and resolve incidents. 

DevOps & SRE Implementation

The practices and strategies related to DevOps and SRE (site reliability engineering) can be effectively implemented using Amixr. The software provides features that allow your teams and engineers to collaborate with each other on incidents better and build more reliable systems. You can set configurations, policies, and rules for scheduling on-call engineers, routing or escalating incidents, and notifying engineers about incidents. 

Amixr’s on-call scheduling feature helps you ensure that there are available engineers to work on various types of incidents as soon as they emerge. This prevents your engineers from missing any incidents that might require immediate resolution and receiving incident alerts at inconvenient times. This feature also gives you the opportunity to optimize your teams’ workloads, letting you distribute the workload among engineers in a fair and even manner. 

You can also set policies and rules that determine how incidents should be routed or escalated to the right engineers or concerned individuals. For instance, you can indicate which engineer is designated to check and work on an incident detected by a particular monitoring system. If the engineer didn’t acknowledge the incident or failed to work on the incident after acknowledging it within a specified time frame, Amixr will instantly route the incident to another engineer. 

You can also receive notification in case the engineer to whom the incident has been escalated didn’t give a response or reaction. With this capability, you can improve your response times for incidents while making your employees feel more responsible and accountable. 

Incident Notifications

Amixr was built so that engineers get the chance to track, handle, and fix IT incidents without stress and hassle. It makes essential information related to incidents easily accessible across engineering teams and professionals. The software permits you together with your engineers to receive information, signals, and alerts about IT incidents directly from the channels you are all comfortable with. 

Amixr enables you to use Slack as the main channel for getting notifications regarding incidents being monitored and handled by your internal and external monitoring systems. It displays incidents in Slack along with all the activities and events associated with those incidents. Once an incident is posted in Slack, the software automatically notifies the engineer using Slack’s @mention feature, inviting him to check on the incident. As the engineer tracks and handles the incident, he can update the status of the incident to indicate that he already acknowledged or resolved the incident. 

Your engineers can receive incident notifications through other channels as well, including phone calls and text messages. They can be alerted using all these channels whenever they need to acknowledge and work on newly issued incidents or resolve pending incidents that were escalated to them.

Thus, with Amixr, incident notifications are only sent out to those engineers and individuals who are involved in the management and resolution of specific incidents. This prevents you from sending an overwhelming number of alerts to engineers, which makes it difficult for them to concentrate on more important tasks they need to do.

Overview of Amixr Features

  • Monitoring System Integrations
  • Multiple Notification Channels
  • Centralized Incident Processing
  • On-Call Scheduling
  • Escalation Policies
  • Incident Alert Rendering
  • Incident Alert Grouping
  • SRE Implementation
  • Knowledge Base
  • AI Suggestions
  • Team Performance Monitoring
  • Reporting

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Amixr Position In Our Categories

Since businesses have their own business-related requirements, it is wise they abstain from adopting an all-encompassing, ideal software product. However, it is almost impossible to come across such application even among well-known software products. The sensible step to undertake is to take note of the different main factors which require examination such as major features, packages, technical skill competence of staff, company size, etc. Thereafter, you must do your research fully. Read some of these Amixr analyses and explore each of the software products in your shortlist in detail. Such comprehensive research guarantee you avoid mismatched software solutions and subscribe to the one that delivers all the benefits your company requires for optimal results.

Position of Amixr in our main categories:

TOP 500

Amixr is one of the top 500 IT Management Software products

If you are interested in Amixr it might also be sensible to examine other subcategories of IT Management Software collected in our database of SaaS software reviews.

Since each company has specific business needs, it is sensible for them to refrain from searching for a one-size-fits-all faultless software solution. Needless to say, it would be futile to try to find such an app even among widely used software applications. The intelligent thing to do would be to jot down the various vital elements that require consideration such as required features, finances, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some Amixr IT Management Software reviews and look into each of the other apps in your shortlist in detail. Such in-depth homework can make sure you reject ill-fitting systems and select the app that offers all the elements you need for business success.

How Much Does Amixr Cost?

Amixr Pricing Plans:

Free Trial

Free

$0

Team

$8/user/month

Business

$28/user/month

Enterprise

Contact vendor

Amixr offers two SME plans and one enterprise pricing plan for you to choose from. It also has a free plan for small engineering teams with 4 members. Here are the details:

Free – $0

  • Add up to 4 users
  • Send 10 incident alerts via SMS/team/day
  • Send 5 incident alerts via phone call/team/day
  • Implement on-call scheduling
  • Configure escalations
  • Group incident alerts
  • 99.9% SLA

Team – $8/user/month

  • Add up to 6 users
  • Send 100 incident alerts via SMS/team/week
  • Send 30 incident alerts via phone call/team/week
  • All features in Free Plan, plus:
  • Tools for effective SRE implementation
  • Access reports

Business – $28/user/month

  • Add unlimited users
  • Send 300 incident alerts via SMS/user/week
  • Send 100 incident alerts via phone call/user/week
  • All features in Team Plan, plus:
  • Request custom integrations
  • AI monitoring & reporting
  • Enable internal Heartbeat monitoring
  • Get 24/7 support

Enterprise – by quote

  • Set up Amixr as on-premise software
  • Create custom workflows
  • Integrate with internal monitoring systems
  • Get support from a dedicated engineer

User Satisfaction

Positive Social Media Mentions 45
Negative Social Media Mentions 1

We realize that when you make a decision to buy IT Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Amixr reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Amixr. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Amixr pricing details?

Amixr Pricing Plans:

Free Trial

Free

$0

Team

$8/user/month

Business

$28/user/month

Enterprise

Contact vendor

Amixr offers two SME plans and one enterprise pricing plan for you to choose from. It also has a free plan for small engineering teams with 4 members. Here are the details:

Free – $0

  • Add up to 4 users
  • Send 10 incident alerts via SMS/team/day
  • Send 5 incident alerts via phone call/team/day
  • Implement on-call scheduling
  • Configure escalations
  • Group incident alerts
  • 99.9% SLA

Team – $8/user/month

  • Add up to 6 users
  • Send 100 incident alerts via SMS/team/week
  • Send 30 incident alerts via phone call/team/week
  • All features in Free Plan, plus:
  • Tools for effective SRE implementation
  • Access reports

Business – $28/user/month

  • Add unlimited users
  • Send 300 incident alerts via SMS/user/week
  • Send 100 incident alerts via phone call/user/week
  • All features in Team Plan, plus:
  • Request custom integrations
  • AI monitoring & reporting
  • Enable internal Heartbeat monitoring
  • Get 24/7 support

Enterprise – by quote

  • Set up Amixr as on-premise software
  • Create custom workflows
  • Integrate with internal monitoring systems
  • Get support from a dedicated engineer

What integrations are available for Amixr?

Amixr integrates with the following project/task management tools and monitoring systems:

  • Slack
  • MS Teams
  • Mattermost
  • Telegram
  • Zabbix
  • Sentry
  • Formatted Webhook
  • Webhook
  • AWS
  • Alertmanager
  • DataDog
  • Curler
  • ElastAlert
  • New Relic
  • Grafana
  • PRTG
  • Kapacitor
  • PingDom
  • PagerDuty
  • Stackdriver
  • Fabric (Analytics)
  • Sentry
  • UptimeRobot
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Reviewed By Louie Andre
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