Brightpearl Review

PROS: We love everything about Brightpearl. As a testament to that, we've been using it for 5 years now. It is a very useful program that integrates all the software we need so we can sell products in different channels. Aside from this perk, it also allows us to sync and centralize our inventories, prizes, purchases, and reports.

CONS: Much like other software, there are some minor issues. But the best thing is it is easily fixed by their friendly customer service.

PROS: I am very pleased with this platform as we use it in every aspect of our business, from purchasing to inventory and demand forecasting. But what makes this application commendable is its top-notch customer support, always ready to help with every inquiry.

CONS: I would love it if it can integrate with QuickBooks, an accounting software.

PROS: For me, Brightpearl is a complete solution to my business. We can run almost all our business related processes such as accounting, marketing, fulfilment, customers accounts etc. with great efficiency. Hence, it helps us achive our sales targets at a quick pace.

CONS: The problems are not too big but they do exist. I can't save certain options which would come in hand next time. It can be a great time saver I believe. Also, I cannot create configurable products because Magento integration doesn't allow it.

PROS: It may be that the sales person had led us to have the wrong expectation. What is promised were never delivered and we were told many of them are not possible in the end. So we have to constantly make compromise eventually to an extent where it is not worth to onboard the project in the first place.

CONS: If your company does not require an ERP system now, it might be a good time to speak to them (ironically) as it would take aweful lot of communication and verification (with hindsight), and I mean seriously check at least 3 times when they promise something could be achieved, and in writing as well, to make sure it is the right choice for you. Also, be prepared to do all the work yourself and do not hope to get much assistance from them. Although it's perfectly normal to assume that a project like this would require full support, especially if it's your first similar project and naturally there would be lots of questions. But let me assure you with our very costly experience, that's not going to happen. What you will have is: a few remote training session and then that's pretty much it. You will then have lots of homework assigned to you and not much support is available. We had our point of contact leaving the position at the time so it caused some delay and confusion too, so you might want to check no one you would be working with would leave soon. If this is your first project, Brightpearl is most likely not suitable for you if you are like us. We would highly recommend find someone else like Linnworks. Their support is way much better and you will have full support along the way. Not just answer your question over the phone and through all the work back at you. They will literally go through each step with you. If you are already in desperate for an ERP system and need to implement quickly, Brightpearl won't be suitable for you due to the lack of support and massive amount of DIY work, which is the least thing you need when looking for something like this.

PROS: I have been a Brightpearl user for eight years now. My business has had a huge turnover in the last three years and we have made up to 500% profit. I believe it wouldn't have been possible without Brightpearl. It streamlines all major and minor processes. I can add sales channels and staff management has become easier too. The best part is that everything is available at one place. Inventory management, accounting and sales channel management has become all to easy for us with Brightpearl.

CONS: I must say it's difficult to find a loophole in the present Brightpearl version. The only thing I feel can be questionable is that for a new user, Brightpearl can be a bit too complex. Also, I think if Brightpearl could offer features discretely rather than the complete package, it would mean lesser learning and setup hassles.

PROS: The user interface is incredibly simple. However, it is equally versatile so it makes a perfect combination. I get all the updates I need to run the software efficiently.

CONS: I had problems with credit terms being given only at the month end. However, Brightpearl has resolved the issue so i'm happy with it now.

PROS: Birghtpearl has helped us streamline the operations. Hence the efficiency has improved greatly. Amazon, eBay, Magento integrations have been a huge plus point.

CONS: I think there is a lot of room for improvement and Brightpearl has made sure that the customers are being listened to. I believe that reporting can be improved and template designs can be upgraded too. Brightpearl has a better html editor as compared to Sage but the latter had better template customization features.

PROS: I really admire the inventory tracking in Brightpearl. It's really simple and reliable too. There are no ambiguities regarding any items so everything is crystal clear. On top of that, the customer support is great. they respond quickly and make sure the problem is resolved. The agents are always there and asking for updates so that we get the best possible services.

CONS: It's a little bit laborious when it comes to getting used to the software. The reporting features, tracking, order history are all great but it takes a bit of time.

PROS: Brightpearl is easy to get used to. The client managment tools and analytics have helped us progress quicker. It works well with the web platform and we can see how big a differnece it has made to our business.

CONS: I think it would be great if Brightpearl could send an advance notification regarding updates. I have experienced that smartforms disappear after a certain coding alteration. However, i must say that the customer service is great becuase my problems are resolved quickly.

PROS: It's a reasonable accounting software and I see it has a lot of potential. I really like the bank feeds function. Also the design is just perfect especially for smaller businesses.

CONS: I don't see Brightpearl addressing the special accounting needs for my business. I think there should be better modules for accounting which would make this product more versatile.