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Miva Merchant Review

Miva Merchant
Our score: 9.0 User satisfaction: 97%

What is Miva Merchant?

Miva Merchant is a highly preferred eCommerce solution for modern businesses. Regardless of your business size, Miva brings some great features to the table you cannot ignore. Normally E-commerce systems are unable to provide best price value but with Miva, the gaps between quality and price have been cut down a great deal.

Offering high user feasibility and convenience, Miva has been providing services to some of the most renowned businesses allover United States. It has been behind $100 billion sales over a period of 19 years. Online sales sites have shown great trust in this software which is why Miva was rated at the top by G2Crowd.

To get started with the product free of cost, you can take an online tour to familiarize with the features and offerings in this software. Some highly customizable automation options and sales assistance ensure that you stay ahead of the eight ball.

Overview of Miva Merchant Benefits

There are so many variables attached to an E-commerce website and Miva addresses to most of them. Design your platform architecture the way you like. This platform is scalable to any business size making it useful for large enterprises as well as growing businesses. The data is hosted by the providers themselves relieving you from the worries of maintenance and support to a great extent.

Highly customizable and responsive, Miva interface is highly flexible and responsive. Whether you have a furniture shop or a pharmacy, the customization options are endless. Libraries and search options make it easier for your customers to get to their desired products.

Presentation is the key to success for E-commerce websites. Miva has some attractive themes allowing you to display unlimited products. Show them in tabs or in a visual library. You get to make product bundles while managing all the prices.

Just to make sure that your online store appears on search engines, SEO solutions and keyword based indexing from Miva come in handy so that you stay ahead of your counterparts. It focuses on making clean URLs with easy linking of pages on your website.

You can maintain your customers’ accounts for quicker transactions. Integrations with top payment services will make it easier for your customers during online payment. Inventory monitoring allows you to look into availability of items. There are also prompt notifications regarding stock levels so that you never run out of stock.

Overview of Miva Merchant Features

  • Inventory monitoring
  • Order tracking
  • Analytics
  • Reporting
  • Revenue tracking
  • Automated Workflow
  • Streamline Operations with Manual Control
  • Custom Tabs
  • Automated Emails
  • Market-Specific User Groups
  • Real time prices
  • Live Ta Calculations
  • Subscription Management
  • B2B Ready
  • Buyer Engagement through Merchandizing
  • Online Support

Miva Merchant Position In Our Categories

Since businesses have particular business needs, it is rational that they avoid seeking a one-size-fits-all, ”best” software product. Regardless, it is troublesome to try to pinpoint such application even among popular software solutions. The practicable step to do would be to shortlist the various chief functions that require deliberation including key features, plans, technical skill competence of staff members, business size, etc. Then, you should do your product research to a full extent. Read some of these Miva Merchant analyses and explore the other applications in your shortlist in detail. Such all-encompassing research guarantee you take out unsuitable software solutions and subscribe to the one that delivers all the benefits you require business requires.

Position of Miva Merchant in our main categories:

TOP 50

Miva Merchant is one of the top 50 eCommerce Software products

TOP 50

Miva Merchant is one of the 50 Sales Software products

TOP 20

Miva Merchant is one of the top 20 Shopping Cart Software products

Miva Merchant is also listed in the following subcategories:

Each organization has different needs and needs an application that can be customized for their size, kind of workers and buyers, and the specific industry they are in. For these reasons, no platform can proffer perfect functionality off-the-shelf. When you search a software system, first be sure what you need it for. Read some Miva Merchant Sales Software reviews and ask yourself do you want basic features or do you want complex features? Are there any industry-specific tools that you are looking for? Get the answers to these questions to aid your search. There are multiple elements that you need to reflect on and these include your budget, specific business requirements, your company size, integration needs etc. Take your time, use a few free trials, and finally choose the platform that provides all that you need to improve your organization competence and productivity.

How Much Does Miva Merchant Cost?

Miva Merchant Pricing Plans:

Free Trial

Starter

$79.95/mo

Business

$249.95/mo

Professional

$749.95/mo

Enterprise

$1495/mo

Four pricing plans (including an enterprise pricing one) are available as per requirement. Hence, Miva can be used by businesses of any magnitude.

Starter Plan is available for $79.95/mo. It is for smaller and growing stores and has the following features.

  • Annual Merchant Revenue of up to $99,999.99
  • 20 GB Bandwidth
  • 2 GB Disk Space
  • 2 Admins
  • Free Domain Name
  • Top Quality Hosting
  • Free Rapid SSL
  • Unlimited Products

Business Plan is available for $249.95/mo. For established businesses, it is just the ideal package.

  • Annual Merchant Revenue from $100k to $499,999.99
  • 100 GB Bandwidth
  • 5 GB Disk Space
  • 3 Admins
  • Free Domain Name
  • Top Quality Hosting
  • GeoTrust SSL Premium
  • Unlimited Products

Professional Plan is available at $749.95/mo. It addresses to the needs of much larger stores having big inventories.

  • Annual Merchant Revenue starting from $500k up to $999,999.99
  • 250 GB Bandwidth
  • 10 GB Disk Space
  • 5 Admins
  • Free Domain Name
  • Service Level Agreement
  • GeoTrust SSL True Business
  • Free Rapid SSL
  • Unlimited Products
  • VIP Tech Support

The Enterprise plan is perfect for big stores that have a wide range of products on sale. It is available for $1495/mo. and offers the following features.

  • Annual Merchant Revenue of more than $1,000,000.00
  • 1000 GB Bandwidth
  • 20 GB Disk Space
  • 10 Admins
  • Free Domain Name
  • Service Level Agreement
  • GeoTrust EV SSL True Business
  • Free Rapid SSL
  • Unlimited Products
  • VIP Tech Support
  • VIP Account Manager
  • Dedicated Environment

User Satisfaction

Positive Social Media Mentions 91
Negative Social Media Mentions 3

We realize that when you make a decision to buy Sales Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Miva Merchant reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Miva Merchant. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Miva Merchant Comparisons

Miva Merchant user reviews

Fast, stable, and just works as an e-commerce software

Read full review >
Julian
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.10.2019 Company Size: 1-10 Employees Industry: Internet

The best tool for your ecommerce business

Read full review >
Lila
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.09.2019 Company Size: 1-10 Employees Industry: Sporting Goods

All-time solution for my ecommerce business

Read full review >
Jean
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.09.2019 Company Size: More than 100 Employees Industry: Building Materials

Helped increase sales with its features and capabilities

Read full review >
Lana
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.09.2018 Company Size: More than 100 Employees Industry: Retail

Simple to use software with a support team that works with its customers

Read full review >
Monica
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.08.2018 Company Size: 1-10 Employees Industry: Sporting Goods

What are Miva Merchant pricing details?

Miva Merchant Pricing Plans:

Free Trial

Starter

$79.95/mo

Business

$249.95/mo

Professional

$749.95/mo

Enterprise

$1495/mo

Four pricing plans (including an enterprise pricing one) are available as per requirement. Hence, Miva can be used by businesses of any magnitude.

Starter Plan is available for $79.95/mo. It is for smaller and growing stores and has the following features.

  • Annual Merchant Revenue of up to $99,999.99
  • 20 GB Bandwidth
  • 2 GB Disk Space
  • 2 Admins
  • Free Domain Name
  • Top Quality Hosting
  • Free Rapid SSL
  • Unlimited Products

Business Plan is available for $249.95/mo. For established businesses, it is just the ideal package.

  • Annual Merchant Revenue from $100k to $499,999.99
  • 100 GB Bandwidth
  • 5 GB Disk Space
  • 3 Admins
  • Free Domain Name
  • Top Quality Hosting
  • GeoTrust SSL Premium
  • Unlimited Products

Professional Plan is available at $749.95/mo. It addresses to the needs of much larger stores having big inventories.

  • Annual Merchant Revenue starting from $500k up to $999,999.99
  • 250 GB Bandwidth
  • 10 GB Disk Space
  • 5 Admins
  • Free Domain Name
  • Service Level Agreement
  • GeoTrust SSL True Business
  • Free Rapid SSL
  • Unlimited Products
  • VIP Tech Support

The Enterprise plan is perfect for big stores that have a wide range of products on sale. It is available for $1495/mo. and offers the following features.

  • Annual Merchant Revenue of more than $1,000,000.00
  • 1000 GB Bandwidth
  • 20 GB Disk Space
  • 10 Admins
  • Free Domain Name
  • Service Level Agreement
  • GeoTrust EV SSL True Business
  • Free Rapid SSL
  • Unlimited Products
  • VIP Tech Support
  • VIP Account Manager
  • Dedicated Environment

What integrations are available for Miva Merchant?

Miva integrates with the following types of applications:

  • ERP
  • CRM
  • OMS

 

Miva Merchant average rating:

Average score
5/5 (18 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Melvin

PROS: It has everything from being a full-service platform to extensive functionality. You can manage multiple pricing levels for your business and take advantage of the SEO support it comes with. The shopping cart feature is modern and offers a great platform for your marketing and promotional needs. The developers of the product are regularly upgrading the tool to include more features that help improve its functionality to users.

CONS: There is a lot you can say about Miva that helps any online shop thrive. On the same note, there are very few things you can talk negative about the product. It would be better if they improved the flexibility of the admin dashboard through better customization, which will allow more editing of the same.

Reviewed 2 years ago

Read full review >

The least favorable review

Saul

PROS: It is easy to use as the interface allows you to effectively locate items. It has a reliable import feature, which adds to its efficiency. The dashboard is simple and allows you to easily navigate around the tool. You can thus carry out actions with ease including merchandising your ecommerce site.

CONS: Although it has a working promotion feature, it can be made better to help set up promotions with ease. Also, the tool should have a CRM which schedules tasks without your site to help you run your business in an effective manner. Other than the above, improvement suggestions, Miva Merchant works fine.

Reviewed 2 years ago

Read full review >

More reviews from 18 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Fast, stable, and just works as an e-commerce software

Read full review >
Julian
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.10.2019 Company Size: 1-10 Employees Industry: Internet

PROS: Miva is fast, stable, and just works. Most important to me though is its flexibility in terms of design and functionality, letting you have complete control over how you want to design your site or get up and running quickly with their templates. It's the only platform that was able to meet all the needs of our B2B website and the only one that can integrate with our enterprise backend system. Their pricing was reasonable and their programming, project management and deployment was flawless.

CONS: Not much to dislike really. However, I'd like to see them get more aggressive into incorporating more features only found in 3rd party software. That way, we can save resources and not have to rely on 3rd party modules anymore.

What do you think about this review? Great Poor

The best tool for your ecommerce business

Read full review >
Lila
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.09.2019 Company Size: 1-10 Employees Industry: Sporting Goods

PROS: It is mobile friendly which means you can run your business on the move. They have great customer support tools including online tutorials that answer most of the questions on how to use the many features that come with the tool. Over the years the developers of the tool have upgraded its features to help improve on its functionality.

CONS: Although they increased the price of the product not so long ago, I was able to reach a consensus with the management and my price issue was settled. I believe that the tool should have a cart abandonment feature built-in. It would help me to run my online business with the utmost efficiency.

What do you think about this review? Great Poor

All-time solution for my ecommerce business

Read full review >
Jean
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.09.2019 Company Size: More than 100 Employees Industry: Building Materials

PROS: Having been part of their team as a web developer and a client for around 8 years now, Miva is definitely a tool to go by. It has an amazing team which promises a better future for Miva clients. When compared with platforms like Shopify, WooCommerce, osCommerce and BigCommerce, Miva has come on top as the best. The customer support is unmatched as they respond and provide help whether you send them an email or call them. They never disappoint.

CONS: Miva is a great ecommerce tool. However, it requires improvements in some of the areas. For example the abandoned cart feature is not built-in which forces you to seek elsewhere for such features. Also, their store analytics are not intuitive which makes real-time reporting a headache and thus time consuming. For the community of developers Miva has, they can be more efficient and knowledge in their field to help users of the product in customization and development where the tool is unable to offer such services.

What do you think about this review? Great Poor

Helped increase sales with its features and capabilities

Read full review >
Lana
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.09.2018 Company Size: More than 100 Employees Industry: Retail

PROS: Miva has helped make our site fully scalable to any device and we have seen our mobile transactions growing exponentially. It also has a very responsive team to work with. They really listen to our needs and they have a good blend of seasoned professionals and young talent to help you and your business.

CONS: Google organic ranking and SEO optimization for our custom site is always a challenge. I hope this gets to be addressed. Other than that, I have no compaints about the software.

What do you think about this review? Great Poor

Simple to use software with a support team that works with its customers

Read full review >
Monica
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.08.2018 Company Size: 1-10 Employees Industry: Sporting Goods

PROS: I love that you can create any website with Miva, even with simple HTML and CSS knowledge. The software already includes a cutting edge mobile user interface for free, so businesses can create their own mobile-friendly sites right away. They have in depth tutorials and a dedicated support personnel ready to answer most of your questions.

CONS: I did not like the drastic price increase. However, I was able to get a middle ground, thanks to Miva's CEO who was open to such arrangements. Other than that, I'm disappointed there's no built in cart abandonment feature as other solutions available have been lame.

What do you think about this review? Great Poor

A powerful software with features far outweigh the cost

Read full review >
Billy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.04.2018 Company Size: 1-10 Employees Industry: Retail

PROS: I like that the cost of Miva does not eat into our margins. Also, I like how Miva as a platform has grown and evolved over the years becoming a better software than we imagined. The performance and community of Miva users is very responsive and collaborative to help us when we need assistance.

CONS: No major complaints on the software. The updates take longer than expected sometimes, but that is common in the IT industry. And when they release a new build of the software, it is always well documented, supported, and painless to upgrade.

What do you think about this review? Great Poor

It satisfies our automation needs

Read full review >
Jasmine
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.04.2018 Company Size: 1-10 Employees Industry: Food & Beverages

PROS: Our products being perishable, we can fully customize the tool to suit our shipping needs. It has helped us to automate orders and fulfill different needs depending on the orders that are placed. Apart from that, it integrates well with tools such as Listrak which we use in our email marketing platform.

CONS: The reporting feature is not functioning as it should be. When it comes to driving sales as an online business, you need information on the go. For example, you need to access data on sales, the rate of conversion, customer buying behavior and rate of bounce, all in real-time. Miva is, however, not easy to use if you want to access data now and thus hinders efficient decision making. With such drawbacks, we are sometimes forced to look elsewhere for data, which can take most of our time.

What do you think about this review? Great Poor

Providing a tremendous advantage to my business

Read full review >
Benjamin
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.04.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: Miva's suppport team has consistently been responsive and effective. There has been no downtime ever when using Miva as a hosting company. Also, its merchant software continues to grow and offer wonderful features such as Digital Downloads, which has been a tremendous advantage for my small business.

CONS: There is nothing to dislike with the service. No matter what type or level of coomplexity of an issue I faced, Miva has proven itself over and over again to be very reliable.

What do you think about this review? Great Poor

It is mobile friendly and thus a plus

Read full review >
Edmund
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.03.2018 Company Size: 1-10 Employees Industry: Computer Networking

PROS: It is reliable, stable and provides value for money for our business. The customer support is top-notch. With more than 12 years of using the product, the support I have received on how to use the product from the Miva team has been exceptional. Be it to configure or install the tool, they have answered my call all the time and provided the help I wanted.

CONS: The price might be right, but it is not stable for small online shops like our business. I find the developer price to be too high for my business. It is thus costly to add new features in our business and thus it would be better if they have customized price ranges based on the size of the business.

What do you think about this review? Great Poor

Making processes more efficient so we can focus on driving sales

Read full review >
Luther
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.03.2018 Company Size: More than 100 Employees Industry: Retail

PROS: I love Miva's import/export feature, which helped us improve our overall efficiency when managing categories and products. The Admin dashboard is also very easy to navigate, allowing for us to move very quickly and market the website very effectively. The interface is very user intuitive which helps us get up and running very quickly.

CONS: Right now, if the client is working with a lot of SKUs, there are some limits in place. There are also some basic features that could be added to make running of the site much easier. Content Management with scheduling would be very helpful.

What do you think about this review? Great Poor

It has so much to offer for your complex business needs

Read full review >
Melvin
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.02.2018 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: It has everything from being a full-service platform to extensive functionality. You can manage multiple pricing levels for your business and take advantage of the SEO support it comes with. The shopping cart feature is modern and offers a great platform for your marketing and promotional needs. The developers of the product are regularly upgrading the tool to include more features that help improve its functionality to users.

CONS: There is a lot you can say about Miva that helps any online shop thrive. On the same note, there are very few things you can talk negative about the product. It would be better if they improved the flexibility of the admin dashboard through better customization, which will allow more editing of the same.

What do you think about this review? Great Poor

Fast, inexpensive, and simple to navigate

Read full review >
John
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.01.2018 Company Size: More than 100 Employees Industry: Consumer Goods

PROS: The price is right for a product that offers so much. We have been able to use features that are not available on other platforms. The customer support is flawless as you can learn from them how to use the product and navigate around the features for your benefit.

CONS: Even though the learning resources are in plenty, I have no time to learn those things. With the tutorials and materials to help me understand better the features of the tool, it takes a lot of time to learn. However, it pays out in the end once you get the hang of things as you do not have to hire extra manpower to help you manage your site.

What do you think about this review? Great Poor

Helps increase sales for my business

Read full review >
Saul
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.01.2018 Company Size: More than 100 Employees Industry: Retail

PROS: It is easy to use as the interface allows you to effectively locate items. It has a reliable import feature, which adds to its efficiency. The dashboard is simple and allows you to easily navigate around the tool. You can thus carry out actions with ease including merchandising your ecommerce site.

CONS: Although it has a working promotion feature, it can be made better to help set up promotions with ease. Also, the tool should have a CRM which schedules tasks without your site to help you run your business in an effective manner. Other than the above, improvement suggestions, Miva Merchant works fine.

What do you think about this review? Great Poor

It is a high performance tool with upgraded features

Read full review >
Nancy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.01.2018 Company Size: 1-10 Employees Industry: Retail

PROS: The price aspect of the tool puts us at a better position as it does not drain us financially. The Miva community is supportive and offers help on how to best use the product. Miva is a high performance tool, which empowers my business with the right features to thrive in the market.

CONS: Although the tool is always upgraded to add new features to its list, updating those features can be slow. This can be frustrating on my part. However, once you update them, it makes up for those frustrations as the new features are well structured to help you perform better.

What do you think about this review? Great Poor

Integrates well with our business systems

Read full review >
Brandon
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.01.2018 Company Size: 1-10 Employees Industry: Internet

PROS: The people behind Miva know the needs of their customers and also their software. The customer service support is the best as they are not only responsive but helpful for whatever issue you are going through. Since we started using this tool, it has never crashed or gone down. Customization is key and Miva addresses this in the best way. You can customize your site the way you want it to look and that is what makes this product unique. If you have no idea of how to customize based on what you want, they have ready templates for you to choose from. It has been able to satisfy our B2B site and integrates well with our systems. Everything from deployment to functionality of the software is top-notch.

CONS: Although they have upgraded the software in the past and managed to add some features that help improve its function, there is still more to be done. Users of the tool are still depending on the third party modules and it would be great if the developers of the product built-in some of those features which are missing.

What do you think about this review? Great Poor

Providing limitless customization and great satisfaction for our business operations

Read full review >
Yvette
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.01.2018 Company Size: 1-10 Employees Industry: Food and Beverages

PROS: Miva's limitless customization is the best. This has been an enormous benefit to us since we sell perishable products with a very specific and nuanced shipping schedule. We've been able to integrate it seamlessly with our fulfillment center for 100% automation of order fulfillment, as well as services for our email marketing program.

CONS: The reporting tools and functions are not very intuitive or easy to use, especially for managers who want data quickly to be able to make decisions. We've either had to have custom reports built or spend a tremendous amount of time creating and organizing data in spreadsheets to get info that should take minutes.

What do you think about this review? Great Poor

A capable and customizable solution out of the box

Read full review >
Esther
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.01.2018 Company Size: 11-50 Employees Industry: Wholesale

PROS: Miva is a highly customizable product. But the software itself out of the box is a pretty capable solution in itself with its built-in templates. Their design team is fantastic too.

CONS: The recent price hike last year was very steep. I know the industry has admittedly changed, but the sudden change in pricing was shocking.But I can take comfort in the fact that they are constantly improving the software, which is a good thing.

What do you think about this review? Great Poor

An affordable e-commerce solution for small stores like ours

Read full review >
Randolph
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.12.2017 Company Size: 1-10 Employees Industry: Computer Networking

PROS: Miva is stable, efficient and priced right within our budget. But what I like best about MIVA is their excellent customer support. Every agent I have worked with made sure to help me as best as they can. This level of customer service is rare in today's marketplace.

CONS: I just hope the pricing stays fair and reasonable, especially for small shops such as mine. The developer fee is a little over my budget. I was also hoping to have 'tabs' added to my product pages but the cost was too high.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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