MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of CAKE

CAKE REVIEW

Restaurant Management Software

No user reviews
USER SATISFACTION 99%
OUR SCORE 8.8

What is CAKE?

CAKE from Sysco is a cost-friendly, end-to-end POS, online ordering, and guest management system. Designed specifically for full-service restaurants, bars, pubs, and other food establishments, this software comes with simple yet intuitive features to help you elevate the entire dining experience. This way, restaurateurs can streamline their operations, improve overall customer service, and increase profits. 

Whether you are looking for a way to handle your mobile marketing efforts, reservations, waitlists, or payment processing, this platform has you covered. It even comes with table management features that make it easy for you to take orders and turn tables as efficiently as possible. CAKE from Sysco also has offline capabilities to ensure timely payment processing even if the internet connection is down. 

To help you treat your patrons as VIPs, the CAKE POS system can also integrate with the CAKE Guest Manager. This way, you can get rich data that will allow you to understand your customers better based on past transactions. Moreover, this integration increases sales opportunities by letting customers find you and make reservations directly on Google. 

Also, as a cloud-based system, CAKE from Sysco can be accessed by users from any device, anytime, and anywhere, making it easy to run restaurant operations. It is even equipped with robust analytics and reporting options. This should allow you to gain in-depth insights into your restaurant’s performance, understand customer behavior, track your establishment’s foot traffic, and even spot sales trends that can help you run your business better. 

Lastly, CAKE from Sysco supports a good selection of third-party integrations and offers 24/7/365 technical support. This way, you can easily use the platform alongside your existing business systems as well as ensure operational uptime even during technical problems.

Overview of CAKE Benefits

Faster Order Processing

CAKE from Sysco comes with a comprehensive point-of-sale system that is built to accelerate order processing. With it, you can easily keep tabs on orders, split checks, and process payments without having to rely on separate software solutions. It also has a feature that lets you manage gift cards and discounts as well as come up with rewards programs for repeat customers. 

In addition to these, CAKE from Sysco also has the capability to accommodate custom workflows for table management, order processing, and even menu management. This way, you can retain your existing processes and simply adjust the software settings accordingly. 

To top it all off, the software provider also offers an affordable hardware bundle that includes advanced POS terminals. These come with intuitive touchscreen interfaces so learning how it works and training your staff to use it is as easy as can be.  

Improved Customer Service

Customers come back to restaurants not just for the food but also for the service. In order to help you provide your customers with the best possible dining experience, CAKE from Sysco comes with its own Guest Manager system. This module is equipped with robust tools for online reservation management and waitlist management but what really makes it special is that it leverages analytics to predict wait-times. This way, you can turn tables as efficiently as possible and minimize walk-aways and no-shows. 

It even integrates directly with Google. This way, it is easier for potential customers to discover your establishment. Moreover, it allows them to add themselves to your waitlist or make a table reservation straight from Google, giving you more opportunities to reduce walkaways. 

Another great thing about this module is that it comes with an end-to-end guest management system. It allows you to store customer information ranging from contact details to visit history so you can greet guests at a more personal level. Moreover, it lets you collect feedback from customers so you can understand how to improve your operations.

Simplified Table Management

Making sure you are sending the right plates to the right tables can be overwhelming, especially during peak hours. To simplify the process and minimize errors, CAKE from Sysco comes with custom floor mapping and table management. This lets you and your staff members navigate your way through the restaurant with ease. 

If you decide to integrate their POS solution with the CAKE OrderPad application, you can even take orders, send them to the kitchen, and accept payments tableside from a tablet–no more rushing to and from the kitchen. 

Better Knowledge of Restaurant Status

The first step to improving your restaurant operations is to understand how it works. With CAKE from Sysco, you get access to dynamic reporting tools that can give you real-time data on your sales performance and employee productivity. This way, you can pinpoint what items are selling, determine if some of your staff need further training, and simply get a better grasp of how your restaurant is doing. It also allows managers to find meaningful sales trends and foot traffic data so adjusting management strategies is simple. 

The best part? Because CAKE from Sysco is completely web-based, you can review your data anytime and anywhere using your smartphone, tablet, or computer. 

Seamless Integrations

One of the things that make CAKE from Sysco such a good restaurant management system is its flexibility. It is built to play well with some of the most popular software solutions so you don’t have to worry about compatibility. 

For starters, it can integrate with accounting systems such as QuickBooks and Xero so you can track revenue in real-time, control labor costs, and minimize compliance risks. Moreover, it supports third-party payment gateways so you can process a wider variety of payment methods for the convenience of your customers. 

Increased Operational Flexibility

Don’t let internet connection woes get in the way of your business. Cake from Sysco has a handy offline mode that lets you take orders, receive payments, and manage tables even when you can’t connect to your WiFi. Once you get your connection back on, it will simply update to add all the transactions you’ve processed. This way, you can ensure uninterrupted operations at all times. 

Minimal Downtime in Case of Technical Issues

No matter how good your operational equipment and software may be, there will be times when you experience technical issues. Luckily, CAKE offers 24/7/465 customer support to guarantee minimal downtime whenever you encounter problems. 

Be it late into the night, weekends, or holidays, the vendor can provide you with the technical support that you need. What’s more, they have a great track record for resolving issues within the same day so you can be sure that you are in good hands. 

To top it all off, CAKE also gives its users access to their knowledge base. This way, you can simply look up their troubleshooting guides and FAQs for technical issues that you want to resolve on your own. 

Overview of CAKE Features

  • Gift Card Management 
  • Discount Management
  • Payment Processing
  • Check Splitting
  • Real-Time Dynamic Reporting
  • Built-in Analytics
  • Trendspotting
  • Guest Management
  • Guest Profiles
  • Guest history
  • Guest Feedback Management
  • Waitlist Management
  • Online Reservation Management
  • Online Ordering
  • Text Alerts
  • Kitchen Display
  • Table Management
  • Custom Floor Maps
  • Custom Workflows
  • Multiple iPad Sync
  • Custom Menu Building 
  • Employee Management
  • Tipping Management
  • Accounting Integration 
  • OrderPad Integration
  • POS Hardware 
  • 24/7 Support
  • Enhanced Security
  • Offline Mode

What Problems Will CAKE Solve?

Problem #1: Unstable internet connection during service

Internet connection problems can happen anytime and there’s a good chance it can occur during service. This means you won’t be able to process payments other than cash if your machine requires a stable internet connection. Therefore, you might lose out on customers and revenue. 

With CAKE from Sysco, you won’t have to halt operations when technology fails. The software offers an offline mode where operators can still take orders while processing credit card payments even if the internet is spotty or down. It will even sync your transactions into the cloud once the internet is working again so you can be sure that all of your data is safe and sound. 

Problem #2: Holding on to customers’ credit cards for open bar tabs

Opening a tab at the bar is quite common. However, most bars often have to hold on to the credit cards of their customers until they want to close the tab. This can be an unnecessary security risk to your customers and your business if their card gets lost or stolen under your watch.  

With CAKE from Sysco’s point-of-sale system, bartenders can pre-authorize cards by simply swiping them to open up a tab. With this, they no longer have to hold on to the credit card and simply hand it back to the patron as soon as the tab is open. This is a win-win situation for both the bar and customers because bartenders are able to close open tabs at the end of the night with simple taps on the POS, while customers will not have to leave their credit card with somebody else.

Problem #3: Walkaways because of long waiting times

Say for example it’s a Saturday night and there’s a hungry family that wants to try out what your restaurant has to offer. The only problem is your establishment is full and there are other people in line you have to accommodate before you can give them a table. So, rather than wait for you to serve them, they will just find a different place to grab a bite. 

With CAKE POS + Guest Manager integration, you can give the hungry family the option to find you online and add themselves to your waitlist and/or make a reservation directly from Google. This way, once they arrive at your restaurant, their wait time will be considerably shorter. This means fewer walkaways, shorter lines outside your restaurant, and a better chance of gaining loyal customers who would visit you regularly.

 

Awards & Quality Certificates

Award
Award
Award

CAKE Position In Our Categories

Position of CAKE in our main categories:

20

CAKE is one of the top 20 Restaurant Management Softwareproducts

20

CAKE is one of the 20
Restaurant Management Software products


CAKE is also listed in the following subcategories:

Category:Position:Category:Position:
POS Software#14
Category:Position:
POS Software#14

If you are considering CAKE it might also be a good idea to check out other subcategories of Best Restaurant Management Software listed in our base of SaaS software reviews.

Every company has different requirements and needs an application that can be customized for their size, type of workers and customers, and the specific industry they are in. For these reasons, no software can provide perfect features out-of-the-box. When you look for a software app, first be sure what you want it for. Read some CAKE reviews and ask yourself do you desire basic tools or do you need advanced tools? Are there any industry-specific features that you are searching for? Find the answers to these queries to help your search. There are multiple elements that you need to reflect on and these include your finances, particular business wants, your organization size, integration needs etc. Take your time, try out a few free trials, and finally zero in on the app that provides all that you want to boost your organization effectiveness and productivity.

How Much Does CAKE Cost?

CAKE Pricing Plans:
Free trial
POS Hardware Bundle
From $69/month
POS Software and Service Bundle
From $69/month
Guest Management System
From $79/month

CAKE from Sysco offers different subscription rates for their POS system and guest management system, depending on the requirements of your business. We have detailed their prices below but do note that these are exclusive of their 2.5% + $.10 credit card processing fee which will be tallied in a report and sent to you monthly so you know exactly how much you are spending on their processing fee. 

Point Of Sale System

Hardware Bundle – starts at $69/month (3-year contract)

  • 1 15” Touch Screen POS terminal
  • 1 Thermal Printer
  • 1 Payment Cube
  • 1 Cash Drawer

Software and Service Bundle – starts at $69/month (2-year contract)

  • Complete Cloud Software
  • Security Monitoring
  • Integrated Payment Processing
  • Offline Payments
  • 24/7 Tech Support
  • Training Portal

Guest Management System – $79/month + $199 due at signing

  • Unlimited Monthly Use
  • Software License
  • Custom Floor Build
  • Training Courses
  • CAKE U
  • 24/7/365 support

User Satisfaction

We realize that when you make a decision to buy Restaurant Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CAKE reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CAKE. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

137

NEGATIVE SOCIAL MENTIONS

2

Video

Technical details

Devices Supported
  • iPhone/iPad
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING

What are CAKE pricing details?

CAKE Pricing Plans:
Free trial
POS Hardware Bundle
From $69/month
POS Software and Service Bundle
From $69/month
Guest Management System
From $79/month

CAKE from Sysco offers different subscription rates for their POS system and guest management system, depending on the requirements of your business. We have detailed their prices below but do note that these are exclusive of their 2.5% + $.10 credit card processing fee which will be tallied in a report and sent to you monthly so you know exactly how much you are spending on their processing fee. 

Point Of Sale System

Hardware Bundle – starts at $69/month (3-year contract)

  • 1 15” Touch Screen POS terminal
  • 1 Thermal Printer
  • 1 Payment Cube
  • 1 Cash Drawer

Software and Service Bundle – starts at $69/month (2-year contract)

  • Complete Cloud Software
  • Security Monitoring
  • Integrated Payment Processing
  • Offline Payments
  • 24/7 Tech Support
  • Training Portal

Guest Management System – $79/month + $199 due at signing

  • Unlimited Monthly Use
  • Software License
  • Custom Floor Build
  • Training Courses
  • CAKE U
  • 24/7/365 support

What integrations are available for CAKE?

CAKE from Sysco works well with various integrations that will reinforce your restaurant operations.

Accounting Integrations:

  • Quickbooks
  • Xero

Operations Integrations:

  • 7shifts
  • CAKE Guest Manager
  • Orca
  • Swipe Cards
  • ItsaCheckmate
  • CAKE Online Ordering

Hardware Integrations:

  • ChefTab
  • CAKE OrderPad

User reviews


No reviews yet

0
0
0
0
0

Average Rating:

Write your own review of this product

Add a review

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified

Share
Tweet
Share