MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

CAKE Review

CAKE
Our score: 8.8 User satisfaction: 99%

What is CAKE?

CAKE from Sysco is a cost-friendly, end-to-end POS, online ordering, and guest management system. Designed specifically for full-service and quick-service restaurants, bars, pubs, and other food establishments, this software comes with simple yet intuitive features to help you elevate the entire dining experience. This way, restaurateurs can streamline their operations, improve overall customer service, and increase profits. 

Whether you are looking for a way to handle your reservations, waitlists, or payment processing, this platform has you covered. It even comes with table management features that make it easy for you to take orders and turn tables as efficiently as possible. CAKE from Sysco also has offline capabilities to ensure timely payment processing even if the internet connection is down. 

To help you treat your patrons as VIPs, the CAKE POS system can also integrate with the CAKE Guest Manager. This way, you can get rich data that will allow you to understand your customers better based on past transactions. Moreover, this integration increases sales opportunities by letting customers add themselves on a digital waitlist and make reservations directly on Google. 

Also, as a cloud-based system, CAKE from Sysco can be accessed by users from any device, anytime, and anywhere, making it easy to run restaurant operations. It is even equipped with robust analytics and reporting options. This should allow you to gain in-depth insights into your restaurant’s performance, understand customer behavior, track your establishment’s foot traffic, and even spot sales trends that can help you run your business better. 

Lastly, CAKE from Sysco supports a good selection of third-party integrations and offers 24/7/365 technical support. This way, you can easily use the platform alongside your existing business systems as well as ensure operational uptime even during technical problems. CAKE from Sysco is only available in the US.

Overview of CAKE Benefits

Faster Order Processing

CAKE from Sysco comes with a comprehensive point-of-sale system that is built to accelerate order processing. With it, you can easily keep tabs on orders, split checks, and process payments without having to rely on separate software solutions. It also has a feature that lets you manage gift cards and discounts as well as come up with rewards programs for repeat customers. 

In addition to these, CAKE from Sysco also has the capability to accommodate custom workflows for table management, order processing, and even menu management. This way, you can retain your existing processes and simply adjust the software settings accordingly. 

To top it all off, the software provider also offers an affordable hardware bundle that includes advanced POS terminals. These come with intuitive touchscreen interfaces so learning how it works and training your staff to use it is as easy as can be.  

Improved Customer Service

Customers come back to restaurants not just for the food but also for the service. In order to help you provide your customers with the best possible dining experience, CAKE from Sysco comes with its own Guest Manager system. This module is equipped with robust tools for online reservation management and waitlist management but what really makes it special is that it leverages analytics to predict wait-times. This way, you can turn tables as efficiently as possible and minimize walk-aways and no-shows. 

It even integrates directly with Google. This way, it is easier for potential customers to add themselves to your waitlist or make a table reservation straight from Google, giving you more opportunities to reduce walkaways. 

Another great thing about this module is that it comes with an end-to-end guest management system. It allows you to store customer information ranging from contact details to visit history so you can greet guests at a more personal level. Moreover, it lets you collect feedback from customers so you can understand how to improve your operations.

Simplified Table Management

Making sure you are sending the right plates to the right tables can be overwhelming, especially during peak hours. To simplify the process and minimize errors, CAKE from Sysco comes with custom floor mapping and table management. This lets you and your staff members navigate your way through the restaurant with ease. 

If you decide to integrate their POS solution with the CAKE OrderPad application, you can even take orders, send them to the kitchen, and accept payments tableside from a tablet–no more walking to and from a stationary POS. 

Better Knowledge of Restaurant Status

The first step to improving your restaurant operations is to understand how it works. With CAKE from Sysco, you get access to dynamic reporting tools that can give you real-time data on your sales performance and employee productivity. This way, you can pinpoint what items are selling, determine if some of your staff need further training, and simply get a better grasp of how your restaurant is doing. It also allows managers to find meaningful sales trends and foot traffic data so adjusting management strategies is simple. 

The best part? Because CAKE from Sysco is completely cloud-based, you can review your data anytime and anywhere using your smartphone, tablet, or computer. 

Seamless Integrations

One of the things that make CAKE from Sysco such a good restaurant management system is its flexibility. It is built to play well with some of the most popular software solutions so you don’t have to worry about compatibility. 

For starters, it can integrate with accounting systems such as QuickBooks and Xero so you can track revenue in real-time, control labor costs, and minimize compliance risks. Moreover, it supports third-party payment gateways so you can process a wider variety of payment methods for the convenience of your customers. 

Increased Operational Flexibility

Don’t let internet connection woes get in the way of your business. CAKE from Sysco has a handy offline mode that lets you take orders, receive payments, and manage tables even when you can’t connect to your WiFi. Once you get your connection back on, it will simply update to add all the transactions you’ve processed. This way, you can ensure uninterrupted operations at all times. 

Minimal Downtime in Case of Technical Issues

No matter how good your operational equipment and software may be, there will be times when you experience technical issues. Luckily, CAKE offers 24/7/465 customer support to guarantee minimal downtime whenever you encounter problems. 

Be it late into the night, weekends, or holidays, the vendor can provide you with the technical support that you need. What’s more, they have a great track record for resolving issues within the same day so you can be sure that you are in good hands. 

To top it all off, CAKE also gives its users access to their knowledge base. This way, you can simply look up their troubleshooting guides and FAQs for technical issues that you want to resolve on your own. 

Overview of CAKE Features

  • Gift Card Management 
  • Discount Management
  • Payment Processing
  • Check Splitting
  • Real-Time Dynamic Reporting
  • Built-in Analytics
  • Trendspotting
  • Guest Management
  • Guest Profiles
  • Guest history
  • Guest Feedback Management
  • Waitlist Management
  • Online Reservation Management
  • Online Ordering
  • Text Alerts
  • Kitchen Display
  • Table Management
  • Custom Floor Maps
  • Custom Workflows
  • Multiple iPad Sync
  • Custom Menu Building 
  • Employee Management
  • Tipping Management
  • Accounting Integration 
  • OrderPad Integration
  • POS Hardware 
  • 24/7 Support
  • Enhanced Security
  • Offline Mode

What Problems Will CAKE Solve?

Problem #1: Unstable internet connection during service

Internet connection problems can happen anytime and there’s a good chance it can occur during service. This means you won’t be able to process payments other than cash if your machine requires a stable internet connection. Therefore, you might lose out on customers and revenue. 

With CAKE from Sysco, you won’t have to halt operations when technology fails. The software offers an offline mode where operators can still take orders while processing credit card payments even if the internet is spotty or down. It will even sync your transactions into the cloud once the internet is working again so you can be sure that all of your data is safe and sound. 

Problem #2: Holding on to customers’ credit cards for open bar tabs

Opening a tab at the bar is quite common. However, most bars often have to hold on to the credit cards of their customers until they want to close the tab. This can be an unnecessary security risk to your customers and your business if their card gets lost or stolen under your watch.  

With CAKE from Sysco’s point-of-sale system, bartenders can pre-authorize cards by simply swiping them to open up a tab. With this, they no longer have to hold on to the credit card and simply hand it back to the patron as soon as the tab is open. This is a win-win situation for both the bar and customers because bartenders are able to close open tabs at the end of the night with simple taps on the POS, while customers will not have to leave their credit card with somebody else.

Problem #3: Walkaways because of long waiting times

Say for example it’s a Saturday night and there’s a hungry family that wants to try out what your restaurant has to offer. The only problem is your establishment is full and there are other people in line you have to accommodate before you can give them a table. So, rather than wait for you to serve them, they will just find a different place to grab a bite. 

With CAKE POS + Guest Manager integration, you can give the hungry family the option to add themselves to your waitlist and/or make a reservation directly from Google as long as your restaurant can already be found online. This way, once they arrive at your restaurant, their wait time will be considerably shorter. This means fewer walkaways, shorter lines outside your restaurant, and a better chance of gaining loyal customers who would visit you regularly.

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

CAKE Position In Our Categories

Bearing in mind businesses have their own business wants, it is practical that they avoid buying a one-size-fits-all, ideal solution. Nevertheless, it would be hard to stumble on such a software system even among branded software solutions.
The reasonable step to do is to spell out the numerous vital aspects that need research such as major features, plans, skill levels of staff, company size, etc. Next, you must double down on the research thoroughly. Have a look at these CAKE review articles and look into each of the solutions in your shortlist in detail. Such all-encompassing product research makes sure you stay away from unfit applications and buy the one which meets all the tools you require company requires for success.

Position of CAKE in our main categories:

TOP 20

CAKE is one of the top 20 Restaurant Management Software products

CAKE is also listed in the following subcategories:

Enterprises have different wants and requirements and no software platform can be just right in such a situation. It is pointless to try to find an ideal off-the-shelf software app that fulfills all your business requirements. The smart thing to do would be to modify the application for your unique needs, worker skill levels, budget, and other elements. For these reasons, do not hurry and invest in well-publicized leading solutions. Though these may be widely used, they may not be the ideal fit for your unique requirements. Do your groundwork, check out each short-listed application in detail, read a few CAKE Restaurant Management Software reviews, contact the seller for explanations, and finally choose the application that offers what you want.

How Much Does CAKE Cost?

CAKE Pricing Plans:

Free Trial

POS Hardware Bundle

From $69/month

POS Software and Service Bundle

From $69/month

Guest Management System

From $79/month

CAKE from Sysco offers different subscription rates for their POS system and guest management system, depending on the requirements of your business. We have detailed their prices below but do note that these are exclusive of their 2.5% + $.10 credit card processing fee which will be tallied in a report and sent to you monthly so you know exactly how much you are spending on their processing fee. 

Point Of Sale System

Hardware Bundle – starts at $69/month (3-year contract)

  • 1 15” Touch Screen POS terminal
  • 1 Thermal Printer
  • 1 Payment Cube
  • 1 Cash Drawer

Software and Service Bundle – starts at $69/month (2-year contract)

  • Complete Cloud Software
  • Security Monitoring
  • Integrated Payment Processing
  • Offline Payments
  • 24/7 Tech Support
  • Training Portal

Guest Management System – $79/month + $199 due at signing

  • Unlimited Monthly Use
  • Software License
  • Custom Floor Build
  • Training Courses
  • CAKE U
  • 24/7/365 support

User Satisfaction

Positive Social Media Mentions 137
Negative Social Media Mentions 2

We realize that when you make a decision to buy Restaurant Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CAKE reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CAKE. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular CAKE Alternatives

Top Competitors To CAKE By Price

Trending Restaurant Management Software Reviews

Product name:
Score:
Satisfaction:
6.6
75%
8.0
N/A
8.0
100%
8.3
100%

CAKE Comparisons

What are CAKE pricing details?

CAKE Pricing Plans:

Free Trial

POS Hardware Bundle

From $69/month

POS Software and Service Bundle

From $69/month

Guest Management System

From $79/month

CAKE from Sysco offers different subscription rates for their POS system and guest management system, depending on the requirements of your business. We have detailed their prices below but do note that these are exclusive of their 2.5% + $.10 credit card processing fee which will be tallied in a report and sent to you monthly so you know exactly how much you are spending on their processing fee. 

Point Of Sale System

Hardware Bundle – starts at $69/month (3-year contract)

  • 1 15” Touch Screen POS terminal
  • 1 Thermal Printer
  • 1 Payment Cube
  • 1 Cash Drawer

Software and Service Bundle – starts at $69/month (2-year contract)

  • Complete Cloud Software
  • Security Monitoring
  • Integrated Payment Processing
  • Offline Payments
  • 24/7 Tech Support
  • Training Portal

Guest Management System – $79/month + $199 due at signing

  • Unlimited Monthly Use
  • Software License
  • Custom Floor Build
  • Training Courses
  • CAKE U
  • 24/7/365 support

What integrations are available for CAKE?

CAKE from Sysco works well with various integrations that will reinforce your restaurant operations.

Accounting Integrations:

  • Quickbooks
  • Xero

Operations Integrations:

  • 7shifts
  • CAKE Guest Manager
  • Orca
  • Swipe Cards
  • ItsaCheckmate
  • CAKE Online Ordering

Hardware Integrations:

  • ChefTab
  • CAKE OrderPad
Note

CAKE
is waiting for
your first review.

Arrow

Write your own review of this product

ADD A REVIEW
Reviewed By Louie Andre
Page last modified
Award Winner
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

TOP
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.