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TouchBistro REVIEW

Restaurant Management Software

10 user reviews
USER SATISFACTION 95%
OUR SCORE 9.1

What is TouchBistro?

TouchBistro is an iPad POS system designed for and by restaurant service staff to meet the specific needs of the industry with  24/7 expert support from former restaurant servers, managers, and owners. It won our Best Restaurant Management Software Award for 2017.

Whether you’re full-service or quick-service, TouchBistro helps to increase sales, improve service, and make better business decisions. Manage tableside orders, floor plans & tables, mobile payment processing, staff & scheduling, iPad menu management, and inventory management right from the iPad. Plus, access reporting & analytics in the cloud from anywhere, at anytime.

TouchBistro’s prize winning factor is that it’s designed specifically for restaurants. A highlight of its advanced features, the menu coursing tool supports up to 12 courses, giving you flexibility in accommodating a variety of shared orders. The tool lets you send set meals to the kitchen fast, or you can delay sending should you need to modify the order or pace the service.

Whether you own a fine-dining restaurant, casual eatery, cafe, food truck, pub, or any other food business, TouchBistro is an affordable and easy-to-use POS system that focuses solely on your unique restaurant needs. It is complete with food service specific features, superior ease-of-use, and advanced management capabilities, making it the perfect business solution for your restaurant.

It integrates the payment options to help in efficient management of receipts and expenses.  Gift cards and credit cards are incorporated into the TouchBistro POS solution for ease of payment processing.

Update: The TouchBistro Loyalty is now available to motivate customers for more spending and repeat visits, ultimately increasing their lifetime spend.

Overview of TouchBistro Benefits

TouchBistro’s iPad POS system is a hybrid solution that gives your restaurant the flexibility of a cloud-based system with the reliability of a local, offline system. TouchBistro operates on a local network, which means your restaurant continues to operate smoothly, even if your Internet goes down in the middle of lunch rush. At the same time, TouchBistro gives you the convenience of cloud-based reporting so you have a real-time view of your business anytime, from anywhere in the world.

Built By Restaurateurs, For Restaurateurs

TouchBistro was built specifically for the restaurant industry with restaurateurs’ unique needs top of mind throughout the development process. TouchBistro’s iPad POS makes restaurateurs’ lives easier with smart features that address restaurant-specific issues, like bill splitting, table management, custom floor plans, and menu changes.

Superior Customer Experience

Offer superior customer service by taking TouchBistro tableside to customize orders, reduce errors, and showcase photos of your menu items right from the iPad. Front of house staff love how quickly they are able to take orders with TouchBistro’s iPad POS, allowing them to turn more tables – helping them to generate more tips for themselves and more revenue for you.

Tableside Order Management and Line Busting

TouchBistro makes ordertaking faster and easier. TouchBistro is built to increase your tableturns by letting you take orders and payments at tableside (or in line). Deliver a better customer experience by removing bottlenecks and serving and getting your customers out the door faster.

Mobile Payments and Payment Processor Flexibility

In addition to taking orders at tableside (or in line), TouchBistro also makes it easy to take mobile payments with credit card, debit card, or cash with just a tap of the screen and a tap of the card.

Unlike other POS system companies, TouchBistro doesn’t lock you into a specific payment processor. We help you research, compare, and choose the payment processor that works best for your business,

In-Depth Reporting & Analytics

TouchBistro’s reporting and analytics tools give you all the critical insights you need. Whether you’re in the restaurant on the iPad, in the office at a computer, or on the road with your smartphone – TouchBistro gives you a real-time view of your business anytime, from anywhere in the world.

Customer Relationship Management & Loyalty

TouchBistro’s customer relationship management (CRM) and loyalty features help you create regulars, show them love, and keep them coming back. Incentivize your customers to sign up for your loyalty program, allow them to collect and redeem points, and communicate with them through targeted marketing via SMS, push notifications or email.

Take customer payments with branded gift cards or a fully-branded mobile app

Restaurant Inventory Management

TouchBistro’s built-in ingredient-level inventory management functionality helps you keep track of inventory levels for all menu items in real time and keeps your staff aware of inventory levels automatically with in-service alerts

Create and manage a limitless number of ingredients, along with the unit measure, wholesale cost, and retail price for each and mark any menu item out of stock instantly, disabling for all servers in real time.

Customer-Facing Display and Self-Ordering Kiosk

Use a customer-facing display to enable your customers to complete transactions in counter-serve situations, or use TouchBistro’s self-ordering Kiosk system to generate more revenue, reduce front of house labor costs, and take more orders faster.

The Kiosk makes it possible to increase revenue with automatic upsells by prompting customers to add extra paid toppings or to pair combo items. At the same time, it collects payments and reduces your front-of-house labor costs.

Overview of TouchBistro Features

  • Split checks
  • Separate checks
  • Loyalty program
  • Order management
  • Coursing feature
  • Table organization
  • Reporting tools
  • Self-ordering kiosk
  • Simple order steps for patrons
  • Automatic display of priced add-ons or combos
  • Accept credit and debit payment right at the Kiosk
  • Accept cash payment at the register for orders placed at the Kiosk
  • Customizable branding and menu display
  • Seamless integration with TouchBistro POS
  • CRM
  • Automated pricing
  • Lock-in register
  • Checkout management
  • Inventory management
  • Payment integration
  • Staff management
  • Menu customization
  • Floor plan management
  • TouchBistro Loyalty

Awards & Quality Certificates

TouchBistro Position In Our Categories

Position of TouchBistro in our main categories:

3

TouchBistro is one of the top 3 Restaurant Management Software products

50

TouchBistro is one of the 50 Sales Software products

3

TouchBistro is one of the 3
Restaurant Management Software products

50

TouchBistro is one of the 50
Sales Software products


TouchBistro is also listed in the following subcategories:

Category:Position:Category:Position:
POS Software#4
Category:Position:
POS Software#4

There are trendy and widely used solutions in each software category. But are they necessarily the best fit for your company’s special needs? A market-leading software application may have thousands of customers, but does it provide what you need? For this reason, do not blindly spend on popular systems. Read at least a few TouchBistro reviews and consider the factors that you wish to have in the software such as the fees, main tools, available integrations etc. Then, select a few systems that fit your needs. Check out the free trials of these apps, read online opinions, get clarifications from the seller, and do your investigation systematically. This profound homework is sure to aid you select the most excellent software platform for your organization’s special requirements.

How Much Does TouchBistro Cost?

TouchBistro Pricing Plans:

TouchBistro offers flexible POS pricing plans to fit your business’ layout, venue type, and size. Their subscriptions cost low monthly fees based on the number of licenses you’ll use. A free trial is also available for users with an iPad for 7 days without registration plus 21 days with a username registration for a total of 28 days. All of TouchBistro’s plans are billed annually:

SOLO – $69/month

  • 1 license

DUAL – $129/month

  • 2 licenses

TEAM – $249/month

  • Up to 5 licenses

UNLIMITED – $399/month

  • Unlimited licenses

All the plans include the following features:

  • Cloud reporting and analytics
  • Quick service and full tableside POS features
  • Unlimited users (management and staff)
  • Unique hybrid networking support
  • Free product updates
  • TouchBistro VIP community access
  • Free 24/7 phone and email support
  • Free integrated remote aid
  • Free daily data backup
  • Premium installation and hardware support

User Satisfaction

We realize that when you make a decision to buy Restaurant Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and TouchBistro reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with TouchBistro. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

55

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING
  • TICKETS

TouchBistro User Reviews


Rafael 3 months ago
Verified
user



Seth 3 months ago
Verified
user



Anonymous Reviewer 5 months ago
Verified
user


What are TouchBistro pricing details?

TouchBistro Pricing Plans:

TouchBistro offers flexible POS pricing plans to fit your business’ layout, venue type, and size. Their subscriptions cost low monthly fees based on the number of licenses you’ll use. A free trial is also available for users with an iPad for 7 days without registration plus 21 days with a username registration for a total of 28 days. All of TouchBistro’s plans are billed annually:

SOLO – $69/month

  • 1 license

DUAL – $129/month

  • 2 licenses

TEAM – $249/month

  • Up to 5 licenses

UNLIMITED – $399/month

  • Unlimited licenses

All the plans include the following features:

  • Cloud reporting and analytics
  • Quick service and full tableside POS features
  • Unlimited users (management and staff)
  • Unique hybrid networking support
  • Free product updates
  • TouchBistro VIP community access
  • Free 24/7 phone and email support
  • Free integrated remote aid
  • Free daily data backup
  • Premium installation and hardware support

What integrations are available for TouchBistro?

TouchBistro integrates with the following business systems and applications:

  • Shogo
  • Xero
  • QuickBooks
  • WooCommerce
  • PayPal
  • Premier Payments
  • Tyro
  • MMF Val-u-line series
  • Star Micronics
  • 7Shifts
  • Avero

User reviews


User reviews in total: 10

8
2
0
0
0

Average Rating:

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The most favorable review

Chris

3 months ago


Pros: One standout functionality is how it's simple to set up and train employees. My training time is slashed in half compared to the traditional approach. It's not just about training people quickly, but completely eradicating user errors with the current ordering system. It also makes for easy chits for the kitchen.

Cons: There's really nothing to dislike with this system. We'd love to see an update where you can "86" a specific item quickly. Right now, I don't see that option.

The least favorable review

Rafael

3 months ago


Pros: TouchBistro is a POS that's highly adaptive. It's a system that you'll wind up using for good. Anything you don't favor with it, you can freely throw out suggestions or send requests. With every update, there's always some new integration involved. New employees can easily be trained with this app. Support was nothing but fantastic.

Cons: We tend to face slow-downs at the tables since there isn't any background printing available for kitchen Chits and receipts. But I'm confident this is something they'll work out soon.

Published 3 months ago
Verified
user
One standout functionality is how it's simple to set up and train employees. My training time is slashed in half compared to the traditional approach. It's not just about...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
TouchBistro is a POS that's highly adaptive. It's a system that you'll wind up using for good. Anything you don't favor with it, you can freely throw out suggestions or...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
TouchBistro had made things easier and convenient. It's simple to utilize and I love how it can make adjustments on the fly in a menu whenever new items are brought.



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Anonymous Reviewer
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Published 5 months ago
Verified
user
Ease of use. Customer support. Ease of setup and continued changes/maintenance. Variety of functions.



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
This system does a good job offering quality service to my customers. Its functionality and quickness gives servers plenty of time to interact with guests while having...



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Published 6 months ago
Verified
user
It's very simple to use, highly intuitive, and reports/menus can be customized in a number of ways. We were able to realize our busy schedule. What's more, we now have a...



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Published 6 months ago
Verified
user
There are way too many things to love about this system. It's definitely modern and works on a user-friendly approach. It's definitely scalable and effective in terms of...



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Published 7 months ago
Verified
user
The system itself is as basic as it comes --- similar to an iPhone. A majority of my employees were able to make use of it with little or no training. Programwise, it...



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Published 8 months ago
Verified
user
I like the convenience it offers to our staff when it comes to inputting items and clicking to see through all ingredients rather than going to the kitchen to ask....



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
It's very simple to set up and use. Nowadays, having an iPad is the way to go. Most people are familiar playing around with iOS so expect little or no learning curve from...



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