TouchBistro REVIEW

Restaurant Management Software

9 user reviews
USER SATISFACTION 95%
OUR SCORE 8.4

What is TouchBistro?

TouchBistro is an iPad POS system designed for and by restaurant service staff to meet the specific needs of the industry with  24/7 expert support from former restaurant servers, managers, and owners.

Whether you’re full-service or quick-service, TouchBistro helps to increase sales, improve service, and make better business decisions. Manage tableside orders, floor plans & tables, mobile payment processing, staff & scheduling, iPad menu management, and inventory management right from the iPad. Plus, access reporting & analytics in the cloud from anywhere, at anytime.

TouchBistro’s prize winning factor is that it’s designed specifically for restaurants. Whether you own a fine-dining restaurant, casual eatery, cafe, food truck, pub, or any other food business, TouchBistro is an affordable and easy-to-use POS system that focuses solely on your unique restaurant needs. It is complete with food service specific features, superior ease-of-use, and advanced management capabilities, making it the perfect business solution for your restaurant.

It integrates the payment options to help in efficient management of receipts and expenses.  Gift cards and credit cards are incorporated into the TouchBistro POS solution for ease of payment processing.

Update: The TouchBistro Loyalty is now available to motivate customers for more spending and repeat visits, ultimately increasing their lifetime spend.

Overview of TouchBistro Benefits

Stability & Flexibility

TouchBistro’s hybrid POS provides restaurants with the best of both worlds. The system operates on a local connection, so it doesn’t need the Internet to run. What does this mean for your business? Even if your Internet goes down in the middle of a lunch rush, TouchBistro has your back. TouchBistro’s reliable connection is paired with the convenience of reporting and menu management in the cloud, so owners and operators can check in on their business from wherever, whenever. With a hybrid POS solution like TouchBistro, restaurateurs have the stability and flexibility their business needs.

Brand new Self-Ordering Kiosk

TouchBistro has recently introduced a Self-Ordering Kiosk that helps quick service and fast casual restaurants generate more revenue, reduce front of house labor costs, and take more orders faster. The Kiosk also makes it possible to increase revenue with automatic upsells – it prompts customers to add extra paid toppings or to pair combo items, which drives guest check sizes up. At the same time, it collects cash payments but reduces your front-of-house labor costs, and lets you work on a customizable and familiar interface where you can you to merchandize high-profit menu items, share detailed info about nutritional information and ingredients, and highlight promotions.

Built For You

TouchBistro was built specifically for the restaurant industry with restaurateurs unique needs top of mind throughout the entire development process. TouchBistro’s iPad POS makes restaurateurs’ lives easier with smart features that address restaurant-specific issues, like bill splitting, table management, custom floor plans, and menu changes.

Great Mobility

Offer superior customer service by taking TouchBistro tableside to customize orders, reduce errors, and showcase photos of your menu items right from the iPad. Front of house staff love how quickly they are able to take orders with TouchBistro’s iPad POS, allowing them to turn more tables – helping them to generate more tips for themselves and more revenue for you.

Helps ramp up revenue

By taking orders tableside, servers can speed up service and turn tables faster, helping them to increase sales.

Transforms customer experience

Since orders are entered directly into the iPad and sent to the kitchen wirelessly, you can say goodbye to those pesky order errors caused by having to transfer orders from paper to POS.

Provides actionable insights

TouchBistro’s detailed reports provide restaurateurs with real-time sales, costs, and labor expenses. With the easy-to-read data, they’re able to make more informed business decisions.

Offers superior stability

Since TouchBistro works on a local connection and doesn’t need the Internet to run, any down-times caused by Internet outages are a thing of the past.

Improves staff efficiency

With a system that’s so easy to use, your staff can do it all; from seamlessly managing tables, to customizing orders, and even taking payment, all it takes is a few swipes of their finger.

TouchBistro Loyalty

The TouchBistro Loyalty helps you encourage repeat customer visits and spur more spending per visit. Powered by ReUp, the app lets customers use your gift cards or branded app to top up, pay, collect and redeem points. This latest feature helps you to hone in on customer preferences and behavior and develop targeted messaging, deals and experiences around these insights. You can encourage customers to keep using the loyalty feature for deals and increase their average lifetime spend.

Overview of TouchBistro Features

  • Split checks
  • Separate checks
  • Loyalty program
  • Order management
  • Table organization
  • Reporting tools
  • Self-ordering kiosk
  • Simple order steps for patrons
  • Automatic display of priced add-ons or combos
  • Accept credit and debit payment right at the Kiosk
  • Accept cash payment at the register for orders placed at the Kiosk
  • Customizable branding and menu display
  • Seamless integration with TouchBistro POS
  • CRM
  • Automated pricing
  • Lock-in register
  • Checkout management
  • Inventory management
  • Payment integration
  • Staff management
  • Menu customization
  • Floor plan management
  • TouchBistro Loyalty

TouchBistro Position In Our Categories

Position of TouchBistro in our main categories:

10

TouchBistro is one of the top 10 Restaurant Management Software products

100

TouchBistro is one of the top 100 Sales Software products

10

TouchBistro is one of the top 10
Restaurant Management Software products

100

TouchBistro is one of the top 100
Sales Software products


TouchBistro is also listed in the following subcategories:

Category:Position:Category:Position:
POS Software#18
Category:Position:
POS Software#18

Every company has different requirements and needs an application that can be customized for their size, type of workers and buyers, and the particular industry they are in. For these reasons, no system can proffer perfect features out-of-the-box. When you look for a software system, first be sure what you want it for. Read some TouchBistro reviews and ask yourself do you desire basic features or do you need advanced functionality? Are there any industry-specific features that you are searching for? Obtain the answers to these questions to help your search. There are multiple elements that you need to consider and these include your budget, specific business requirements, your organization size, integration requirements etc. Take your time, use a few free trials, and finally choose the system that offers all that you want to improve your company effectiveness and productivity.

How Much Does TouchBistro Cost?

TouchBistro Pricing Plans:

TouchBistro’s individual and enterprise pricing depends on the number of licenses purchased by the user. A free trial is also available.

User Satisfaction

We realize that when you make a decision to buy Restaurant Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and TouchBistro reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with TouchBistro. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

55

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING

TouchBistro User Reviews


Seth 3 months ago
Verified
user



Monique 3 months ago
Verified
user



Rafael 3 months ago
Verified
user


What are TouchBistro pricing details?

TouchBistro Pricing Plans:

TouchBistro’s individual and enterprise pricing depends on the number of licenses purchased by the user. A free trial is also available.

What integrations are available for TouchBistro?

TouchBistro integrates with the following business systems and applications:

  • Shogo
  • Xero
  • QuickBooks
  • WooCommerce
  • PayPal
  • Premier Payments
  • Tyro
  • MMF Val-u-line series
  • Star Micronics
  • 7Shifts
  • Avero

User reviews


User reviews in total: 9

7
2
0
0
0

Average Rating:

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The most favorable review

Monique

3 months ago


Pros:
The system itself is as basic as it comes --- similar to an iPhone. A majority of my employees were able to make use of it with little or no training. Programwise, it needs a bit of attention. Otherwise, TB is very easy to use.

Cons:
It would be a treat to have further control on what should be printed on the ticket. I prefer customizing specific times and listed ingredients in tems of how they're laid out as well as their details. All in all, this is just a tiny complaint from an already great system.

The least favorable review

Seth

3 months ago


Pros:
TouchBistro had made things easier and convenient. It's simple to utilize and I love how it can make adjustments on the fly in a menu whenever new items are brought.

Cons:
Despite a number of requests, I'm still not able to find the right solution when it comes to displaying a second currency for a customer's overall bill. It's a drawback that I hope will be resolve in the near future.

Published 3 months ago
Verified
user
TouchBistro had made things easier and convenient. It's simple to utilize and I love how it can make adjustments on the fly in a menu whenever new items are brought.



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
The system itself is as basic as it comes --- similar to an iPhone. A majority of my employees were able to make use of it with little or no training. Programwise, it...



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Published 3 months ago
Verified
user
TouchBistro is a POS that's highly adaptive. It's a system that you'll wind up using for good. Anything you don't favor with it, you can freely throw out suggestions or...



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Published 3 months ago
Verified
user
This system does a good job offering quality service to my customers. Its functionality and quickness gives servers plenty of time to interact with guests while having...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
One standout functionality is how it's simple to set up and train employees. My training time is slashed in half compared to the traditional approach. It's not just about...



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Published 4 months ago
Verified
user
There are way too many things to love about this system. It's definitely modern and works on a user-friendly approach. It's definitely scalable and effective in terms of...



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Published 5 months ago
Verified
user
It's very simple to use, highly intuitive, and reports/menus can be customized in a number of ways. We were able to realize our busy schedule. What's more, we now have a...



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Published 6 months ago
Verified
user
I like the convenience it offers to our staff when it comes to inputting items and clicking to see through all ingredients rather than going to the kitchen to ask....



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Published 6 months ago
Verified
user
It's very simple to set up and use. Nowadays, having an iPad is the way to go. Most people are familiar playing around with iOS so expect little or no learning curve from...



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