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TouchBistro REVIEW

Restaurant Management Software

21 user reviews
USER SATISFACTION 95%
OUR SCORE 9.1

What is TouchBistro?

TouchBistro is a best-in-class iPad POS system created by restaurant service professionals in order to cater to the requirements of the industry. Equipped with tools ranging from menu planning and inventory tracking to order management and payment processing, this software can make managing your food establishment quicker and easier than ever. The vendor even provides 24/7 support from seasoned restaurateurs and former restaurant servers and managers. This is why it’s no wonder that it won our Best Restaurant Management Software Award for 2017.

With TouchBistro at your disposal, you can reinforce your sales and customer service efforts without the need for multiple business system. This tool serves as an all-in-one solution that tackles everything from floor planning optimization to automated payment processing. It is even capable of handling resource management through its scheduling capabilities and inventory tracking functions.

Aside from the robust features mentioned above, another highlight of this software is its specialized tools for restaurant management. It has a menu coursing tool supports up to 12 courses, giving you flexibility in accommodating a variety of shared orders. The tool lets you send set meals to the kitchen fast, or you can delay sending should you need to modify the order or pace the service.

To top it all off, this POS software does not break the bank because of its competitive pricing plans.  The vendor ensures that each subscription plan they offer will provide you with the features you require for the type of food establishment you own. This way, you won’t be paying for unnecessary functionalities.

Update: The TouchBistro Loyalty is now available to motivate customers for more spending and repeat visits, ultimately increasing their lifetime spend.

 

Overview of TouchBistro Benefits

TouchBistro’s iPad POS system is a hybrid solution that gives your restaurant the flexibility of a cloud-based system with the reliability of a local, offline system. TouchBistro operates on a local network, which means your restaurant continues to operate smoothly, even if your Internet goes down in the middle of lunch rush. At the same time, TouchBistro gives you the convenience of cloud-based reporting so you have a real-time view of your business anytime, from anywhere in the world.

Improved Dining Experience

A good dining experience does not end with how good the food you serve is. As a restaurateur, you need to make sure that you are able to satisfy all the demands of your customers as efficiently as you can. Using TouchBistro, your front of house staff will easily be able to seat customers as quickly as possible, ensure the accuracy of each order that is sent to the kitchen, and split bills however your customers like, allowing them to turn more tables and generate more revenue for you. In addition to this, the platform also has a built-in CRM so you can foster relationships with your customers, convert them into regulars, and give them incentives to come back.

More Efficient Restaurant Management Process

TouchBistro is a software designed by professionals who have extensive knowledge of the restaurant industry. This is why they know exactly what tools you will be needing to manage your restaurant. Because of this, you can rest assured that the platform is more than capable to address specific issues that you might encounter on your day-to-day operations. These include automating inventory tracking and streamlining staff scheduling. Moreover, the software is capable of processing payments quickly using the processor of your choice.

Managing Resources Made Easy

With the fast-paced nature of the restaurant industry, it can be easy to overlook your resources. One moment everything is running smoothly and then the next, your ingredients are running low and you are understaffed for the peak operation hours. To help you out, TouchBistro provides real-time inventory tracking tools and intuitive employee scheduling functionalities. This way, you know exactly when to reorder supplies and make sure that you have staff members when you need them.

Self-Service Options

While it is tried-and-tested to have your waitstaff assist your customers , it can be more cost-effective and efficient to give your customers self-service options. Not only will this reduce the load of your employees but will also help your customers get their orders faster. Using TouchBistro, you can enable customer-facing display tools as well as make use of self-ordering kiosk systems. These are highly configurable so you can program it according to the requirements of your business.

 

Overview of TouchBistro Features

  • Split checks
  • Separate checks
  • Loyalty program
  • Order management
  • Coursing feature
  • Table organization
  • Reporting tools
  • Self-ordering kiosk
  • Simple order steps for patrons
  • Automatic display of priced add-ons or combos
  • Customizable branding and menu display
  • CRM
  • Automated pricing
  • Lock-in register
  • Checkout management
  • Inventory management
  • Staff management
  • Menu customization
  • Floor plan management
  • Seamless integration with TouchBistro POS
  • Accept credit and debit payment right at the Kiosk
  • Accept cash payment at the register for orders placed at the Kiosk
  • Payment integration
  • TouchBistro Loyalty

Awards & Quality Certificates

TouchBistro Position In Our Categories

Position of TouchBistro in our main categories:

3

TouchBistro is one of the top 3 Restaurant Management Softwareproducts

Top
50

TouchBistro is one of the 50 Sales Softwareproducts

3

TouchBistro is one of the 3
Restaurant Management Software products

50

TouchBistro is one of the 50
Sales Software products


TouchBistro is also listed in the following subcategories:

Category:Position:Category:Position:
POS Software#4
Category:Position:
POS Software#4

It is crucial to keep in mind that almost no app in the POS Software category is going to be an ideal solution able to meet all the needs of all company types, sizes and industries. It may be a good idea to read a few TouchBistro reviews first as specific software can dominate just in a really small set of applications or be created with a very specific industry in mind. Others may work with an idea of being simple and intuitive and consequently lack complicated functionalities needed by more experienced users. There are also services that cater to a wide group of customers and give you a powerful feature set, but that usually comes at a more expensive cost of such a service. Ensure you're aware of your requirements so that you get a solution that provides all the features you search for.

How Much Does TouchBistro Cost?

TouchBistro Pricing Plans:
Free trial
SOLO
$69/month
DUAL
$129/month
TEAM
$249/month
UNLIMITED
$399/month

TouchBistro offers flexible POS pricing plans to fit your business’ layout, venue type, and size. Their subscriptions cost low monthly fees based on the number of licenses you’ll use. A free trial is also available for users with an iPad for 7 days without registration plus 21 days with a username registration for a total of 28 days. All of TouchBistro’s plans are billed annually:

SOLO – $69/month

  • 1 license

DUAL – $129/month

  • 2 licenses

TEAM – $249/month

  • Up to 5 licenses

UNLIMITED – $399/month

  • Unlimited licenses

All the plans include the following features:

  • Cloud reporting and analytics
  • Quick service and full tableside POS features
  • Unlimited users (management and staff)
  • Unique hybrid networking support
  • Free product updates
  • TouchBistro VIP community access
  • Free 24/7 phone and email support
  • Free integrated remote aid
  • Free daily data backup
  • Premium installation and hardware support

User Satisfaction

We realize that when you make a decision to buy Restaurant Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and TouchBistro reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with TouchBistro. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

55

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING
  • TICKETS

TouchBistro User Reviews

Nestor Daverson

Nestor Daverson 1 month ago



Rosemary 2 months ago
Verified
user


Gina Kamai

Gina Kamai 3 months ago
Verified
user


What are TouchBistro pricing details?

TouchBistro Pricing Plans:
Free trial
SOLO
$69/month
DUAL
$129/month
TEAM
$249/month
UNLIMITED
$399/month

TouchBistro offers flexible POS pricing plans to fit your business’ layout, venue type, and size. Their subscriptions cost low monthly fees based on the number of licenses you’ll use. A free trial is also available for users with an iPad for 7 days without registration plus 21 days with a username registration for a total of 28 days. All of TouchBistro’s plans are billed annually:

SOLO – $69/month

  • 1 license

DUAL – $129/month

  • 2 licenses

TEAM – $249/month

  • Up to 5 licenses

UNLIMITED – $399/month

  • Unlimited licenses

All the plans include the following features:

  • Cloud reporting and analytics
  • Quick service and full tableside POS features
  • Unlimited users (management and staff)
  • Unique hybrid networking support
  • Free product updates
  • TouchBistro VIP community access
  • Free 24/7 phone and email support
  • Free integrated remote aid
  • Free daily data backup
  • Premium installation and hardware support

What integrations are available for TouchBistro?

TouchBistro integrates with the following business systems and applications:

  • QuickBooks
  • Shogo
  • Xero
  • PayPal
  • MMF Val-u-line series
  • 7Shifts
  • WooCommerce
  • Premier Payments
  • Tyro
  • Star Micronics
  • Avero

User reviews


User reviews in total: 21

15
6
0
0
0

Average Rating:

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The most favorable review

Gina Kamai

3 months ago


Pros: Portability. Servers are able to spend more 1:1 time with a guest as everything is done on a hand held device (iPad) instead of having to run to a standalone POS

Cons: Occasional minor bugs when a new iOS is introduced.

The least favorable review

Nestor Daverson

1 month ago


Pros: The most popular opinion from our staff is the ease of use with TouchBistro. The program needs barely any training assistance, staff picks up the location of menu items quickly, customers are impressed with the technology, and in a small space like our coffee house the size of the unit compared to our grandfather of a cash register we can host more treats for our customers.

Cons: Some of the reports lack in what they return, Reports should be fully automated, Crashes happen (though not frequently), hard to run in a building with no dedicated network

Nestor Daverson
Report a concern

Published 1 month ago
Pro
review
The most popular opinion from our staff is the ease of use with TouchBistro. The program needs barely any training assistance, staff picks up the location of menu items...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
This tool is an example of an adaptive POS. This is one system that can help you manage things conveniently. If there are things you don't favor, you can always throw out...



What do you think about this review? Great Poor
Gina Kamai
Report a concern

Published 3 months ago
Verified
user
Portability. Servers are able to spend more 1:1 time with a guest as everything is done on a hand held device (iPad) instead of having to run to a standalone POS



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
TouchBistro is really simple to setup. Customer service has been fantastic. I like the fact that they update consistently for the several months we've been using this...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I've been on both ends of this tool. From what I can see, the part that I like most with this POS system is that once you're up at the cashier, your favorite food or...



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Roger Barker
Report a concern

Published 3 months ago
Verified
user
Pro
review
Easy to use and setup. Don't have to be an expert to use it or to set it up. Customer Service is busy most times but will call you back if you need help



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
I find the app to be user-friendly. We're making use of the system for the restaurant that we're running in East Africa. A lot of thanks goes to this handy app. Firing it...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
I've been making use of this tool for several years without any problems. We recently made an upgrade to add more terminals and a PRO Server. Looking at both, it appears...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
I like the fact that there's no longer a need to making handwritten receipts. We get to view our own "best selling" items from the menu and modifying the ones that aren't...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
It's really simple to use. Reports and menus can be customized. We were able to completely realize when our schedule is busy. What's more, we now have a concise idea...



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