TouchBistro REVIEW

Restaurant Management Software

9 user reviews
USER SATISFACTION 95%
OUR SCORE 9.0

What is TouchBistro?

TouchBistro is an iPad POS system designed for and by restaurant service staff to meet the specific needs of the industry with  24/7 expert support from former restaurant servers, managers, and owners. It won our Best Restaurant Management Software Award for 2017.

Whether you’re full-service or quick-service, TouchBistro helps to increase sales, improve service, and make better business decisions. Manage tableside orders, floor plans & tables, mobile payment processing, staff & scheduling, iPad menu management, and inventory management right from the iPad. Plus, access reporting & analytics in the cloud from anywhere, at anytime.

TouchBistro’s prize winning factor is that it’s designed specifically for restaurants. Whether you own a fine-dining restaurant, casual eatery, cafe, food truck, pub, or any other food business, TouchBistro is an affordable and easy-to-use POS system that focuses solely on your unique restaurant needs. It is complete with food service specific features, superior ease-of-use, and advanced management capabilities, making it the perfect business solution for your restaurant.

It integrates the payment options to help in efficient management of receipts and expenses.  Gift cards and credit cards are incorporated into the TouchBistro POS solution for ease of payment processing.

Update: The TouchBistro Loyalty is now available to motivate customers for more spending and repeat visits, ultimately increasing their lifetime spend.

Overview of TouchBistro Benefits

TouchBistro’s iPad POS system is a hybrid solution that gives your restaurant the flexibility of a cloud-based system with the reliability of a local, offline system. TouchBistro operates on a local network, which means your restaurant continues to operate smoothly, even if your Internet goes down in the middle of lunch rush. At the same time, TouchBistro gives you the convenience of cloud-based reporting so you have a real-time view of your business anytime, from anywhere in the world.

Built By Restaurateurs, For Restaurateurs

TouchBistro was built specifically for the restaurant industry with restaurateurs’ unique needs top of mind throughout the development process. TouchBistro’s iPad POS makes restaurateurs’ lives easier with smart features that address restaurant-specific issues, like bill splitting, table management, custom floor plans, and menu changes.

Superior Customer Experience

Offer superior customer service by taking TouchBistro tableside to customize orders, reduce errors, and showcase photos of your menu items right from the iPad. Front of house staff love how quickly they are able to take orders with TouchBistro’s iPad POS, allowing them to turn more tables – helping them to generate more tips for themselves and more revenue for you.

Tableside Order Management and Line Busting

TouchBistro makes ordertaking faster and easier. TouchBistro is built to increase your tableturns by letting you take orders and payments at tableside (or in line). Deliver a better customer experience by removing bottlenecks and serving and getting your customers out the door faster.

Mobile Payments and Payment Processor Flexibility

In addition to taking orders at tableside (or in line), TouchBistro also makes it easy to take mobile payments with credit card, debit card, or cash with just a tap of the screen and a tap of the card.

Unlike other POS system companies, TouchBistro doesn’t lock you into a specific payment processor. We help you research, compare, and choose the payment processor that works best for your business,

In-Depth Reporting & Analytics

TouchBistro’s reporting and analytics tools give you all the critical insights you need. Whether you’re in the restaurant on the iPad, in the office at a computer, or on the road with your smartphone – TouchBistro gives you a real-time view of your business anytime, from anywhere in the world.

Customer Relationship Management & Loyalty

TouchBistro’s customer relationship management (CRM) and loyalty features help you create regulars, show them love, and keep them coming back. Incentivize your customers to sign up for your loyalty program, allow them to collect and redeem points, and communicate with them through targeted marketing via SMS, push notifications or email.

Take customer payments with branded gift cards or a fully-branded mobile app

Restaurant Inventory Management

TouchBistro’s built-in ingredient-level inventory management functionality helps you keep track of inventory levels for all menu items in real time and keeps your staff aware of inventory levels automatically with in-service alerts

Create and manage a limitless number of ingredients, along with the unit measure, wholesale cost, and retail price for each and mark any menu item out of stock instantly, disabling for all servers in real time.

Customer-Facing Display and Self-Ordering Kiosk

Use a customer-facing display to enable your customers to complete transactions in counter-serve situations, or use TouchBistro’s self-ordering Kiosk system to generate more revenue, reduce front of house labor costs, and take more orders faster.

The Kiosk makes it possible to increase revenue with automatic upsells by prompting customers to add extra paid toppings or to pair combo items. At the same time, it collects payments and reduces your front-of-house labor costs.

Overview of TouchBistro Features

  • Split checks
  • Separate checks
  • Loyalty program
  • Order management
  • Table organization
  • Reporting tools
  • Self-ordering kiosk
  • Simple order steps for patrons
  • Automatic display of priced add-ons or combos
  • Accept credit and debit payment right at the Kiosk
  • Accept cash payment at the register for orders placed at the Kiosk
  • Customizable branding and menu display
  • Seamless integration with TouchBistro POS
  • CRM
  • Automated pricing
  • Lock-in register
  • Checkout management
  • Inventory management
  • Payment integration
  • Staff management
  • Menu customization
  • Floor plan management
  • TouchBistro Loyalty

Awards & Quality Certificates

TouchBistro Position In Our Categories

Position of TouchBistro in our main categories:

5

TouchBistro is one of the top 5 Restaurant Management Software products

50

TouchBistro is one of the top 50 Sales Software products

5

TouchBistro is one of the top 5
Restaurant Management Software products

50

TouchBistro is one of the top 50
Sales Software products


TouchBistro is also listed in the following subcategories:

Category:Position:Category:Position:
POS Software#5
Category:Position:
POS Software#5

Since each organization has unique business needs, it is sensible for them to refrain from searching for a one-size-fits-all faultless software system. Needless to say, it would be useless to try to find such a system even among market-leading software solutions. The clever thing to do would be to list the various important factors that need consideration such as required features, finances, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some TouchBistro reviews and investigate each of the other systems in your shortlist in detail. Such comprehensive homework can ensure you weed out ill-fitting systems and zero in on the system that provides all the features you need for business success.

How Much Does TouchBistro Cost?

TouchBistro Pricing Plans:

TouchBistro’s individual and enterprise pricing depends on the number of licenses purchased by the user. A free trial is also available.

User Satisfaction

We realize that when you make a decision to buy Restaurant Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and TouchBistro reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with TouchBistro. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

55

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

TouchBistro User Reviews


Seth 6 months ago
Verified
user



Monique 6 months ago
Verified
user



Rafael 6 months ago
Verified
user


What are TouchBistro pricing details?

TouchBistro Pricing Plans:

TouchBistro’s individual and enterprise pricing depends on the number of licenses purchased by the user. A free trial is also available.

What integrations are available for TouchBistro?

TouchBistro integrates with the following business systems and applications:

  • Shogo
  • Xero
  • QuickBooks
  • WooCommerce
  • PayPal
  • Premier Payments
  • Tyro
  • MMF Val-u-line series
  • Star Micronics
  • 7Shifts
  • Avero

User reviews


User reviews in total: 9

7
2
0
0
0

Average Rating:

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The most favorable review

Monique

6 months ago


Pros: The system itself is as basic as it comes --- similar to an iPhone. A majority of my employees were able to make use of it with little or no training. Programwise, it needs a bit of attention. Otherwise, TB is very easy to use.

Cons: It would be a treat to have further control on what should be printed on the ticket. I prefer customizing specific times and listed ingredients in tems of how they're laid out as well as their details. All in all, this is just a tiny complaint from an already great system.

The least favorable review

Seth

6 months ago


Pros: TouchBistro had made things easier and convenient. It's simple to utilize and I love how it can make adjustments on the fly in a menu whenever new items are brought.

Cons: Despite a number of requests, I'm still not able to find the right solution when it comes to displaying a second currency for a customer's overall bill. It's a drawback that I hope will be resolve in the near future.

Published 6 months ago
Verified
user
TouchBistro had made things easier and convenient. It's simple to utilize and I love how it can make adjustments on the fly in a menu whenever new items are brought.



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
The system itself is as basic as it comes --- similar to an iPhone. A majority of my employees were able to make use of it with little or no training. Programwise, it...



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Published 6 months ago
Verified
user
TouchBistro is a POS that's highly adaptive. It's a system that you'll wind up using for good. Anything you don't favor with it, you can freely throw out suggestions or...



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Published 6 months ago
Verified
user
This system does a good job offering quality service to my customers. Its functionality and quickness gives servers plenty of time to interact with guests while having...



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Published 7 months ago
Verified
user
One standout functionality is how it's simple to set up and train employees. My training time is slashed in half compared to the traditional approach. It's not just about...



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Published 7 months ago
Verified
user
There are way too many things to love about this system. It's definitely modern and works on a user-friendly approach. It's definitely scalable and effective in terms of...



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Published 8 months ago
Verified
user
It's very simple to use, highly intuitive, and reports/menus can be customized in a number of ways. We were able to realize our busy schedule. What's more, we now have a...



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Published 9 months ago
Verified
user
I like the convenience it offers to our staff when it comes to inputting items and clicking to see through all ingredients rather than going to the kitchen to ask....



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Published 9 months ago
Verified
user
It's very simple to set up and use. Nowadays, having an iPad is the way to go. Most people are familiar playing around with iOS so expect little or no learning curve from...



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