Chargebee Review

PROS: I love that I can change all details about Chargebee without the help of a designer or developer. I have checkouts in multiple languages with different currencies. The support agents are excellent and they provide quick replies to your emails to resolve your issues promptly. Chargebee allows me to provide credit card and cheque payment options to my customers as it also support offline payments. This solution covers all possible scenarios in the recurring payments industry.

CONS: I have no issues with the software and the vendor listens to our feedback to improve the solution. The only feedback I have now is to have more options available in the analytics section.

PROS: I like that Chargebee makes it automatic to collect recurring payment. The app was simple to set up with hosted payment pages without the need for coding. We plan to make better use of their API soon. We have been using the system for about six months and they have delighted us many times. One important help was they had ready support available for VAT regulation changes in the EU from the first day. This reduced the hassle and we were able to use the correct VAT percentages for different countries easily. The customer support is quick and effective and they helped us get the tax numbers to CSV exports quickly.

CONS: I don’t have any major complaints. The only minor issue is making Chargebee work smoothly with Stripe. We tried out Baremetrics but it also has issues with Stripe. To be fair, Chargebee offer useful metrics and there is no need for added metrics tools.

PROS: I own a one-man small business and I usually don’t get helpful customer support from vendors. So, I had to waste a lot of time browsing through forums and websites to resolve my software issues. But Chargebee is different. Their email support is excellent and I can rely on them any day for responsive and helpful support. They resolve my issues quickly and if the problem is big and takes some time they explain patiently what is the reason for the delay.

CONS: I have a few wishes for features to be added to the software. But I am not disappointed as the vendor provides such good support for all matters. Now, I hate to talk to the customer support agents of other companies because Chargebee has completely spoilt me by setting such high standards.

PROS: I appreciate that Chargebee was simple to set up and the in-depth documentation helped a lot. The customer support is prompt and friendly and they resolved my issue quickly. The software offers add-ons for other apps but the main strength of Chargebee is that it is focused on subscriptions and billing.

CONS: I wish the vendor offered more support for payment gateways in New Zealand. I would like to use DPS Payment Express. The themeing feature was below par to start with but was later improved and is now much better. The admin interfaces seem difficult initially but once you get the hang of them they are simple to navigate. The documentation helped me to get used to this feature.

PROS: I simply love the excellent development documentation. It is automatically generated from templates and offers customized examples with your development key, plan ids, etc. All we have to do is cut and paste the examples and they work smoothly. Our company uses Chargebee’s developer documentation as a guide to do similar work.

CONS: We use an odd model to charge our customers and we needed to conjure up some tricks to fit it with Chargebee in 2014. I am not sure if the software is more flexible now. Because of our model, our customers faced difficulty trying to upgrade their subscription. We resolved the issue by making upgrade a separate subscription and managing renewal in a special manner.

PROS: We have used Chargebee to quickly launch our startup, use various payment gateways with billing options in four currencies, and manage our employees easily. For me, the highlights are pre-formed dunning process for unpaid invoices, etc., uses both Pin and Stripe, enables us to bill in multiple currencies, and finally, excellent customer support as the agents resolve issues quickly.

CONS: I would like to see the following improvements: User should be able to do tasks like removing credits without the help of support. The cancellations and reactivations feature needs to be streamlined to make it easy to re-activate customer’s account after cancellation for non-payment. There should be one dashboard to manage multiple currencies – it is a hassle to add across four currencies for reporting. Finally, the display/email template should be more flexible. Customers should be offered a text field where they can fill details such as address and VAT.

PROS: We use Stripe to process payments and Chargbee works smoothly with it. We are able to accept PayPal now which has increased our customer base and international users are now visiting and using our website. Integration was simple and the vendor provides excellent customer support. This is a big plus for Chargebee as many other vendors do not care about providing good customer support after integration.

CONS: I have not faced any problems with the software and it has been smooth sailing till date.

PROS: We use Chargebee to easily manage our subscription billing. The platform is easily scalable for our growing business demands and we can expand effortlessly with full control. The vendor offers a simple pricing package and we made good use of their startup plan in the initial stages. Plus, the customer support team offers quick and helpful support to our company.

CONS: We have come across bugs and issues from time to time. My gripe is that though we reported them to the vendor, not all issues have been resolved to our satisfaction.

PROS: I love that it is easy to configure the hosting of customer portal and checkout pages. There is limited need for customization and API expertise. Chargebee is a plug and play system that is intuitive, so it is easy to learn and use. I appreciate the test site as it is similar to the live site. We can try out features in the test site before going live. The Chargbee staff are very helpful and responsive. I am looking forward to more great products from promising Indian startups.

CONS: I have no complaints thus far as Chargbee offers me a great user experience.

PROS: I love the flexibility of Chargebee. I am based in France and I had no trouble in setting up the app perfectly for my needs including taxes, language, etc. The customer support is simply superb. When I signed up their agent called me and guided me patiently from test to production. He was not pushy about sales and shared many helpful ideas with me.

CONS: I have no complaints about the software as of now. I recommend you to test the software yourself to form an opinion.

PROS: Chargebee resolves all our business problems and I appreciate the effort the vendor has taken to create such a top class subscription solution. Their backend admin interface offers a high level of customization. The software admirably fulfills all our needs and expectations. Plus, their customer support is superb and streets ahead of their competitors.

CONS: My only complaint is the search feature is a bit difficult to use as it is hard to find subscriptions in the system using customer info like shipping data, etc.

PROS: I love that Chargbee is easy to set up and use. We went live quickly and started taking payments from our customers almost immediately. The software design and support is top notch.

CONS: I have no issues with the software as I am perfectly satisfied with its performance till date.