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Customer Advocacy REVIEW

Gamification Software

5 user reviews
USER SATISFACTION 92%
OUR SCORE 6.5

What is Customer Advocacy?

Customer Advocacy is an advocate marketing platform that implements a gamification-based approach to help users achieve their business goals. The gamification element is just a component of Customer Advocacy, designed to reward consumers who have helped in creating and fueling momentum and forging long-term engagement.

Customer Advocacy presents a string of advocacy marketing products that are created to engage customers by identifying and attracting them via active customer communities, empower them to take desired actions and drive deeper customer engagement and loyalty and then reward them for their efforts. Businesses are given tools to closely monitor and evaluate consumer behaviors, identify top advocates as well as ROI. With this information readily available, businesses can effortlessly make continuous improvements to their marketing programs and strategies and increase bottom-line results.

Overview of Customer Advocacy Benefits

Customer Advocacy presents B2B marketers with a robust, powerful, and extremely versatile solution that integrates community management with gamification, social media integration, and process management. The system leverages cloud technology to help users get the most out of your advocate communities with just one flexible platform.

With Customer Advocacy, businesses can easily create communities of customers who are enthusiastic about their products and services and can generate positive buzzes and reviews, which are very invaluable from a marketing perspective. The system also allows social sharing, a feature that makes advocacy marketing easy for customers as they can easily spread content, links, videos, etc. using their social media accounts.

Gamification makes the whole thing fun and engaging with Customer Advocacy’s gamification platform engine. Advocate marketing built on gamification has proven to significantly increase momentum and fuel long-term consumer engagement. Businesses can further improve the results of their advocate marketing as they have all the freedom to manage their communities, make challenges, and give rewards.

The tool also helps in creating and maintaining brand consistency via customization of advocate portals and advocate communications that display branding, theme, and tone. Customer Advocacy helps users quickly match reference requests from sales with clients within the community, which results to more deals getting closed faster. Tracking and analytics functionality ensures that businesses have all the information they need to instantly and intelligently react to any changes as well as take a look at their ROI.

Overview of Customer Advocacy Features

  • Customer Advocacy
  • Employee Advocacy
  • Reference Management
  • Voice Of the Customer
  • Brand Community
  • Social Sharing
  • Gamification
  • Sales Reference
  • Brand Consistency
  • Flexibility
  • Integration
  • Tracking and Analytics

Customer Advocacy Position In Our Categories

Position of Customer Advocacy in our main categories:

50

Customer Advocacy is one of the top 50 Gamification Software products

500

Customer Advocacy is one of the top 500 Marketing Software products

50

Customer Advocacy is one of the top 50
Gamification Software products

500

Customer Advocacy is one of the top 500
Marketing Software products


Customer Advocacy is also listed in the following subcategories:

Category:Position:Category:Position:
Campaign Management Software#57 Mobile Marketing Software#26
Category:Position:
Campaign Management Software#57
Mobile Marketing Software#26

It is important to realize that almost no service in the Campaign Management Software category is going to be an ideal solution that can fulfill all the requirements of different company types, sizes and industries. It may be a good idea to read a few Customer Advocacy reviews first as specific software can dominate only in a very narrow set of applications or be designed with a very specific industry in mind. Others may function with a goal of being simple and intuitive and as a result lack advanced functions needed by more experienced users. You can also find solutions that cater to a large group of customers and give you a complex feature set, but this frequently comes at a more significant price of such a service. Ensure you're aware of your requirements so that you choose a solution that offers exactly the functionalities you search for.

How Much Does Customer Advocacy Cost?

Customer Advocacy Pricing Plans:

Customer Advocacy enterprise pricing can be obtained only upon request. Get in touch with the company for more details.

User Satisfaction

We realize that when you make a decision to buy Gamification Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Customer Advocacy reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Customer Advocacy. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

117

NEGATIVE SOCIAL MENTIONS

10

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • International
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • SaaS
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • TICKETS

Customer Advocacy User Reviews

What are Customer Advocacy pricing details?

Customer Advocacy Pricing Plans:

Customer Advocacy enterprise pricing can be obtained only upon request. Get in touch with the company for more details.

What integrations are available for Customer Advocacy?

Advocate Marketing Program integrates with CRMs and other marketing platforms to share data across one easy-to-use API.

User reviews


User reviews in total: 5

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Average Rating:

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The most favorable review

Sue

4 months ago


Pros:
I have great experience with customer advocacy’s support team, they are awesome at providing helpful support. To speak the truth, it’s difficult to find a team that would guide you through the whole process of their software and who would care about their customer’s success. We really feel them as our partners, they really work hard to provide us with whatever we need.

Cons:
No software is perfect, but the team behind this software constantly improve their product. Don’t have dislikes.

The least favorable review

Bryant

4 months ago


Pros:
Easy to set-up, it allows us to test and learn at the same time. This software is very flexible and allows us to cope with anything.

Cons:
We have found some small issues but nothing seriously though.

Published 4 months ago
Verified
user
I have great experience with customer advocacy’s support team, they are awesome at providing helpful support. To speak the truth, it’s difficult to find a team that...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
Easy to set-up, it allows us to test and learn at the same time. This software is very flexible and allows us to cope with anything.



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
I love the fact that I can ask mu customers to share their thoughts and experience about the content on social media in more professional way by simply using the Customer...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
First of all, its customer support team is great, extremely helpful team, they have helped us during the implementation and they even include some requests that we...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
I cannot really explain how satisfied I am with this product. I love the process of building the platform with its team and to see how we engage our customers in a...



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