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Customer Advocacy Review

Customer Advocacy
Our score: 6.5 User satisfaction: 92%

What is Customer Advocacy?

Customer Advocacy is an advocate marketing platform that implements a gamification-based approach to help users achieve their business goals. The gamification element is just a component of Customer Advocacy, designed to reward consumers who have helped in creating and fueling momentum and forging long-term engagement.

Customer Advocacy presents a string of advocacy marketing products that are created to engage customers by identifying and attracting them via active customer communities, empower them to take desired actions and drive deeper customer engagement and loyalty and then reward them for their efforts. Businesses are given tools to closely monitor and evaluate consumer behaviors, identify top advocates as well as ROI. With this information readily available, businesses can effortlessly make continuous improvements to their marketing programs and strategies and increase bottom-line results.

Overview of Customer Advocacy Benefits

Customer Advocacy presents B2B marketers with a robust, powerful, and extremely versatile solution that integrates community management with gamification, social media integration, and process management. The system leverages cloud technology to help users get the most out of your advocate communities with just one flexible platform.

With Customer Advocacy, businesses can easily create communities of customers who are enthusiastic about their products and services and can generate positive buzzes and reviews, which are very invaluable from a marketing perspective. The system also allows social sharing, a feature that makes advocacy marketing easy for customers as they can easily spread content, links, videos, etc. using their social media accounts.

Gamification makes the whole thing fun and engaging with Customer Advocacy’s gamification platform engine. Advocate marketing built on gamification has proven to significantly increase momentum and fuel long-term consumer engagement. Businesses can further improve the results of their advocate marketing as they have all the freedom to manage their communities, make challenges, and give rewards.

The tool also helps in creating and maintaining brand consistency via customization of advocate portals and advocate communications that display branding, theme, and tone. Customer Advocacy helps users quickly match reference requests from sales with clients within the community, which results to more deals getting closed faster. Tracking and analytics functionality ensures that businesses have all the information they need to instantly and intelligently react to any changes as well as take a look at their ROI.

Overview of Customer Advocacy Features

  • Customer Advocacy
  • Employee Advocacy
  • Reference Management
  • Voice Of the Customer
  • Brand Community
  • Social Sharing
  • Gamification
  • Sales Reference
  • Brand Consistency
  • Flexibility
  • Integration
  • Tracking and Analytics

Customer Advocacy Position In Our Categories

Keeping in mind companies have distinctive business-related wants, it is practical they abstain from selecting a one-size-fits-all, ideal software product. Nevertheless, it would be difficult to come across such a software solution even among popular software systems. The practicable thing to undertake should be to jot down the different essential factors that require examination like crucial features, packages, technical skill ability of staff, organizational size, etc. Next, you should double down on the product research systematically. Go over some of these Customer Advocacy reviews and look over each of the software options in your shortlist in detail. Such all-encompassing product investigation ascertain you take out poorly fit apps and buy the system that has all the function your business requires.

Position of Customer Advocacy in our main categories:

TOP 50

Customer Advocacy is one of the top 50 Gamification Software tools

TOP 500

Customer Advocacy is one of the 500 Marketing Software products

Customer Advocacy is also listed in the following subcategories:

Each organization has different requirements and requires a system that can be personalized for their size, type of workers and clients, and the particular industry they are in. For these reasons, no system can provide perfect tools out-of-the-box. When you search a software product, first be sure what you need it for. Read some Customer Advocacy Gamification Software reviews and ask yourself do you desire basic features or do you require sophisticated functionality? Are there any industry-specific functionalities that you are looking for? Get the answers to these queries to assist your search. There are lots of elements that you need to mull over and these include your finances, particular business wants, your company size, integration needs etc. Take your time, check out a few free trials, and finally choose the platform that provides all that you want to boost your organization efficiency and productivity.

How Much Does Customer Advocacy Cost?

Customer Advocacy Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Customer Advocacy enterprise pricing can be obtained only upon request. Get in touch with the company for more details.

User Satisfaction

Positive Social Media Mentions 117
Negative Social Media Mentions 10

We realize that when you make a decision to buy Gamification Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Customer Advocacy reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Customer Advocacy. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Customer Advocacy Comparisons

Customer Advocacy user reviews

Time and money saving software, it’s extremely easy to use

Read full review >
Melissa
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.09.2019 Company Size: More than 100 Employees Industry: Graphic Design

Highly recommend

Read full review >
Sue
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.09.2019 Company Size: More than 100 Employees Industry: Professional Training & Coaching

It helps us to increase customer engagement

Read full review >
Lela
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.09.2019 Company Size: More than 100 Employees Industry: Marketing and Advertising

I simply love Customer Advocacy

Read full review >
Kendra
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.12.2017 Company Size: More than 100 Employees Industry: Computer Software

It helped us to achieve our goals. Give it a try

Read full review >
Bryant
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.12.2017 Company Size: More than 100 Employees Industry: Marketing and Advertising

What are Customer Advocacy pricing details?

Customer Advocacy Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Customer Advocacy enterprise pricing can be obtained only upon request. Get in touch with the company for more details.

What integrations are available for Customer Advocacy?

Advocate Marketing Program integrates with CRMs and other marketing platforms to share data across one easy-to-use API.

Customer Advocacy average rating:

Average score
5/5 (5 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Melissa

PROS: I love the fact that I can ask mu customers to share their thoughts and experience about the content on social media in more professional way by simply using the Customer Advocacy. It doesn’t take so much time or effort to ask a customer to share their experience on Likedln or even to give us a reference. They are even able to redeem those points for the rewards, they really enjoy while doing this. Additionally, I would like to say that its team guided us through every step of the process, they explained everything to us and they are always responsive for our needs.

CONS: I don’t have dislikes about the product, because it runs smoothly and it’s easy to use. At first I thought that I would need more time for using the program, but once I learned it I have seen that the product is highly intuitive and user-friendly.

Reviewed 7 months ago

Read full review >

The least favorable review

Kendra

PROS: I cannot really explain how satisfied I am with this product. I love the process of building the platform with its team and to see how we engage our customers in a friendly manner. By using this product, you will get online reviews, social media posts, detailed case-studies and PR. You can easily achieve customer marketing objectives if you use Customer Advocacy software. We want to roll out the platform so we can promote our best employees.

CONS: I wish I could use this product for personal purposes, I would like to use it as “chore-chart”.

Reviewed 2 years ago

Read full review >

More reviews from 5 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Time and money saving software, it’s extremely easy to use

Read full review >
Melissa
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.09.2019 Company Size: More than 100 Employees Industry: Graphic Design

PROS: I love the fact that I can ask mu customers to share their thoughts and experience about the content on social media in more professional way by simply using the Customer Advocacy. It doesn’t take so much time or effort to ask a customer to share their experience on Likedln or even to give us a reference. They are even able to redeem those points for the rewards, they really enjoy while doing this. Additionally, I would like to say that its team guided us through every step of the process, they explained everything to us and they are always responsive for our needs.

CONS: I don’t have dislikes about the product, because it runs smoothly and it’s easy to use. At first I thought that I would need more time for using the program, but once I learned it I have seen that the product is highly intuitive and user-friendly.

What do you think about this review? Great Poor

Highly recommend

Read full review >
Sue
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.09.2019 Company Size: More than 100 Employees Industry: Professional Training & Coaching

PROS: I have great experience with customer advocacy’s support team, they are awesome at providing helpful support. To speak the truth, it’s difficult to find a team that would guide you through the whole process of their software and who would care about their customer’s success. We really feel them as our partners, they really work hard to provide us with whatever we need.

CONS: No software is perfect, but the team behind this software constantly improve their product. Don’t have dislikes.

What do you think about this review? Great Poor

It helps us to increase customer engagement

Read full review >
Lela
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.09.2019 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: First of all, its customer support team is great, extremely helpful team, they have helped us during the implementation and they even include some requests that we thought would be great for the software. By using it we have expanded our views and we gain more knowledge in how to manage our clients. The software is easy to use, quick to implement, my team really loves the software and its simplicity.

CONS: In the beginning there wasn’t integration with Salesforce, but they quickly resolved the issue. Also, we used the API so we can link the system into our own system but this one wasn’t easy at all, but in the end the results were helpful.

What do you think about this review? Great Poor

I simply love Customer Advocacy

Read full review >
Kendra
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.12.2017 Company Size: More than 100 Employees Industry: Computer Software

PROS: I cannot really explain how satisfied I am with this product. I love the process of building the platform with its team and to see how we engage our customers in a friendly manner. By using this product, you will get online reviews, social media posts, detailed case-studies and PR. You can easily achieve customer marketing objectives if you use Customer Advocacy software. We want to roll out the platform so we can promote our best employees.

CONS: I wish I could use this product for personal purposes, I would like to use it as “chore-chart”.

What do you think about this review? Great Poor

It helped us to achieve our goals. Give it a try

Read full review >
Bryant
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.12.2017 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: Easy to set-up, it allows us to test and learn at the same time. This software is very flexible and allows us to cope with anything.

CONS: We have found some small issues but nothing seriously though.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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