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Xoxoday Plum Review

Xoxoday Plum
Our score: 8.8 User satisfaction: 96%

What is Xoxoday Plum?

Xoxoday Plum is a digital platform that helps businesses manage incentives, rewards, benefits, and other promotions. These can be targeted at both customers and employees. Through the software, companies can keep their customers or employees happy and loyal.

The platform is used by organizations in many different industries. Enterprise clients include Adobe, Target, Deloitte, Citibank, and Nielsen, among many. Moreover, it is being used by small and medium businesses as well.

With Xoxoday plum, users can create their white-labeled e-storefront and catalog based on the reward strategy of their choice. Moreover, it allows users to choose how these rewards get distributed to their loyal customers and employees. You can also configure your messages on the platform for more personalization. There are also templates available.

What’s more, is that you make it easy for your loyal customers to redeem their rewards through a redemption portal for distribution like an e-storefront. Also, the software allows you to measure your ROI and campaign effectiveness with analytics to boot. In this way, you can make better data-driven decisions in the future.

These and other automation features make customer loyalty management easier to pull off. Thanks to its intuitive user-interface, using it can be very enjoyable as well. Also, it has a clever architecture that will allow you to integrate rewards in your existing systems like CRM, Ticketing, and HRMs. Moreover, Xoxoday Plum allows you to gamify your rewards processes as well using goals in third-party systems.

Notable systems that integrate seamlessly with Xoxoday Plum includes HRMS platforms like Bamboo HR, Workday, Peoplesoft, Darwin Box, and People Strong. Also, it has widgets to integrate with services like Salesforce, Zoho, Zendesk, and Shopify, among many possible others.

Xoxoday Plum is also available on mobile through the Xoxoday Apps on Android and Apple devices. Lastly, it is offered at a reasonable price of $5,000 annually.

Overview of Xoxoday Plum Benefits

More Flexible and Personalized Reward Distributions 

With Xoxoday Plum, you have the flexibility to choose which customer actions deserve rewards in your campaigns. Moreover, you can run campaigns using combinations and permutations of goals. The goals can come via third-party integrations like HRMS or CRM platforms. You can also accomplish this by uploading Excel files. It is customizable, and you can run it the way you need it to.

Furthermore, you have the choice to run points programs based on multiple currencies and denominations. If you want, you may opt to either distribute them in bulk or individually. Also, you can do this via different channels like SMS, email, and Whatsapp, among others.

Reward Showcasing Made Simple

Xoxoday Plum has more than 5000 partner brands across over seventy countries worldwide. This brings users a collection of over a billion shopping options. The catalog includes many options such as hotels, insurance, wellness, perks, experiences, gift cards, and many more.

You can showcase all of these using your e-storefront. This gives you a vast amount of possibilities to wow your customers or your staff. As these are all under one roof, you do away with handling multiple reward vendors.

Increased Campaign Engagement

You can gamify your campaigns to add some flair to them. This way, it will be more fun when you run distribution programs for your employees, channel partners, festivals, and many more. You can send your Xoxoday points and codes easily through different channels. You can send them using custom denominations as well.

With gamification and solid reward schemes, you can work on increasing participation rates. Many incentives and loyalty programs do not work because they are poorly structured. They just run on reward points without any other exciting dynamics.

Reinforced Brand Consistency

With the platform, you can create custom landing pages and microsites that are consistent with your brand and objectives. You can add your logo, themes, and even your sub-domain to it.

Moreover, Xoxoday Plum allows you to design your landing pages easily from scratch. You can configure your own rewards webpage and email templates to boot. This way, you can provide a more streamlined browsing experience for your customers.

Better Business Decisions

Xoxoday Plum provides you with admin and user-level reports about your campaigns. You can check important metrics such as program spends, demographics, and usage patterns in a highly-visual, easy-to-understand dashboard. Also, you can set up different access controls for different report types.

This way, you will be able to stay on top of everything. Furthermore, this allows you to make better data-driven decisions, letting you optimize your rewards or loyalty program as you go.

Easier Execution of Complex Functions

Xoxoday Plum fits a set of comprehensive tools and functionalities into an easy-to-use user interface. These features and the interface itself is built to reduce the manual work of program managers. They don’t only get access to automation tools but also get to wield them easily. Also, the program is scalable and global. Moreover, it is also easy to use for developers for integrations.

What this means is that you can execute complex and complicated functions easily on the platform. Without it, you’d be balancing different programs, suppliers, and schemes across multiple systems. With Xoxoday Plum, you’ll have it all in one easy-to-use centralized hub.

Overview of Xoxoday Plum Features

  • Extensive Shopping Options
  • Catalog and E-Storefront
  • Customizable Landing Pages and Microsites
  • Campaign Gamification
  • Multichannel Distribution of Rewards
  • Personalized Templates and Messages
  • Customizable Reports
  • Access Controls to Reports
  • Robust Analytics
  • Massive Collection of Vouchers
  • Wide Range of Reward Possibilities

What Problems Will Xoxoday Plum Solve?

Problem #1: Marketing managers struggle with defining, managing, and tracking extensive volumes of vouchers across different campaigns in different geographies. 

Solution: Everything in your reward campaigns can be located on Plum’s easy-to-use dashboard. All relevant information can be easily pulled out by marketing managers. Thus, they can manage, track, and monitor campaigns easily. Moreover, Plum can help them generate bulk codes with a click of a button. These bulk vouchers can be generated without user details so that they can be easily distributed after generation.

Also, thanks to its robust analytics, you can easily see pain points and trends. Furthermore, to nullify breakages, payment can be set to be made only at voucher redemption as well. 

Problem #2: HR managers struggle with employee and reward benefits management. They usually deal with lacking choices for gift redemption, tedious management and tracking of multiple reward programs, and low reward program adoption among employees.

Solution: Plum provides a platform to help track and manage multiple award programs of any size. It even allows HR managers to manage programs across different geographical locations. Moreover, Plum offers aspirational catalog options with more than 5000 experiences and 1500 gift vouchers. HR managers don’t have to source them out themselves. Also, with this extensive set of options, employees will surely find things that interest them. Thus, this can help alleviate the lack of support for HR award programs.

Problem #3: Managers struggle to incentivize sales and other metrics. Also, they find it hard to find non-cash rewards, unavailability of redemption channels, and inability to track the effectiveness of programs. 

Solution: Plum allows managers to gamify their campaigns. Also, because of its analytics module, they can track the performance and effectiveness of their reward programs. Moreover, with Plum, they can find many non-cash rewards and many, many redemption channels that employees can choose from. This will likely excite employees and incentivize good performance.

Xoxoday Plum Position In Our Categories

Since businesses have specific business wants, it is only prudent that they avoid seeking a one-size-fits-all, ”best” system. Just the same, it is nearly futile to discover such an app even among recognizable software solutions. The best step to undertake can be to write down the various significant factors that call for a analysis like important features, plans, technical skill ability of staff members, business size, etc. The second step is, you must follow through your product research through and through. Have a look at these Xoxoday Plum analyses and scrutinize the other software products in your shortlist more closely. Such all-encompassing research guarantee you avoid unsuitable apps and subscribe to the system that provides all the function your company requires to be successful.

Position of Xoxoday Plum in our main categories:

TOP 50

Xoxoday Plum is one of the top 50 Customer Experience Management Software products

If you are considering Xoxoday Plum it may also be a good idea to analyze other subcategories of Customer Experience Management Software collected in our base of B2B software reviews.

Each enterprise is different, and might require a special Customer Experience Management Software solution that will be adjusted to their business size, type of customers and employees and even individual niche they cater to. It's not wise to count on finding a perfect services that will be suitable for each company no matter what their history is. It may be a good idea to read a few Xoxoday Plum Customer Experience Management Software reviews first and even then you should remember what the service is intended to do for your company and your workers. Do you need a simple and intuitive service with just elementary features? Will you really make use of the advanced functionalities needed by experts and big enterprises? Are there any specific features that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to get a reliable solution that will match your budget.

How Much Does Xoxoday Plum Cost?

Xoxoday Plum Pricing Plans:

Free Trial

Xoxoday Plum

$5000/year

Xoxoday Plum Plan – $5000 annually

Xoxoday Plum only offers one plan. You can book a demo with the vendor to know more about the software. After getting in touch, the vendor may provide a free trial for 14 days so you can explore its tools and features. Here are the plan’s inclusions:

  • Xoxo Codes
  • Xoxo Points
  • Campaigns
  • Custom Landing Page and Microsites
  • Multi-Channel Delivery
  • Custom Denominations
  • Custom Designs and Templates
  • Reports and Analytics
  • Bulk or Single Purchase
  • Multiple Currency Support
  • Global Catalog
  • Access Controls
  • Finance Management
  • Developer APIs
  • DIY Options

Tech and Account Management

  • Third-Party Integrations
  • Developer APIs
  • Mobile and Web App
  • White-Labelling
  • Multi-Language Support
  • Marketplace Apps

Support

  • Dedicated Account Manager
  • Customer Success
  • 99% Guaranteed Uptime SLA
  • Chat and Bot Support
  • Implementation and Onboarding Support
  • HR Consulting Support for Program Success Through Top Consultants (Charged Separately)
  • Workshops, Training, Webinars for Continuous Learning

Admin Settings

  • Data Export (CSV, Excel, etc.)
  • Reporting and Business Intelligence
  • ADFS Support
  • 10GB Data Storage Per Organization
  • Compliant with ISO 27001, GDPR, and Similar Regulations
  • Data Loss Prevention (DLP) Support
  • Audit Log Support
  • Benchmarking Support
  • Sandbox Environment for UAT
  • IP Whitelisting
  • Data Center Locations: Hybrid and On-Premise Support (Charged Separately)

User Satisfaction

Positive Social Media Mentions 67
Negative Social Media Mentions 3

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Xoxoday Plum reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Xoxoday Plum. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Screenshots

Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Xoxoday Plum pricing details?

Xoxoday Plum Pricing Plans:

Free Trial

Xoxoday Plum

$5000/year

Xoxoday Plum Plan – $5000 annually

Xoxoday Plum only offers one plan. You can book a demo with the vendor to know more about the software. After getting in touch, the vendor may provide a free trial for 14 days so you can explore its tools and features. Here are the plan’s inclusions:

  • Xoxo Codes
  • Xoxo Points
  • Campaigns
  • Custom Landing Page and Microsites
  • Multi-Channel Delivery
  • Custom Denominations
  • Custom Designs and Templates
  • Reports and Analytics
  • Bulk or Single Purchase
  • Multiple Currency Support
  • Global Catalog
  • Access Controls
  • Finance Management
  • Developer APIs
  • DIY Options

Tech and Account Management

  • Third-Party Integrations
  • Developer APIs
  • Mobile and Web App
  • White-Labelling
  • Multi-Language Support
  • Marketplace Apps

Support

  • Dedicated Account Manager
  • Customer Success
  • 99% Guaranteed Uptime SLA
  • Chat and Bot Support
  • Implementation and Onboarding Support
  • HR Consulting Support for Program Success Through Top Consultants (Charged Separately)
  • Workshops, Training, Webinars for Continuous Learning

Admin Settings

  • Data Export (CSV, Excel, etc.)
  • Reporting and Business Intelligence
  • ADFS Support
  • 10GB Data Storage Per Organization
  • Compliant with ISO 27001, GDPR, and Similar Regulations
  • Data Loss Prevention (DLP) Support
  • Audit Log Support
  • Benchmarking Support
  • Sandbox Environment for UAT
  • IP Whitelisting
  • Data Center Locations: Hybrid and On-Premise Support (Charged Separately)

What integrations are available for Xoxoday Plum?

Xoxoday Plum can integrate with the following HRMS:

  • SuccessFactors
  • Darwinbox
  • Workday
  • Peoplesoft
  • PeopleStrong
  • BambooHR

It also has widgets to integrate with third-party services like the following:

  • Shopify
  • Salesforce
  • Zendesk
  • Zoho

Xoxoday Plum has developer APIs as well.

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Reviewed By Louie Andre
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