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Customer.io Review

Customer.io
Our score: 8.8 User satisfaction: 100%

What is Customer.io?

Customer.io is a tool that lends you a helping hand to craft ideal customer interaction for your clients. It is a B2C solution that connects emails to mobile phones and helps in sending all types of messages across all platforms.

Bringing automation in the interaction processes and providing seamless distribution of communication are the core concepts behind Customer.io. It offers an advanced rules-engine that triggers and sends emails in a timely manner, just as you have scheduled them. It also allows you to observe how people behave once they are logged in.

Customer.io is considered a popular email marketing app through which you can effectively gain customers, retain good relationships with the existing customers and increase your sales. It offers a wide range of features to ensure contact management with efficiency and without any mistake. Online business owners like Customer.io because it makes possible a personalized interaction with their customers with ease.

Overview of Customer.io Benefits

Customer.io makes sure you enjoy an uninterrupted, steady flow of messages with your customers. It supports all types of messages and brings automation. It lets you make personalized messages which are sent at the pre-defined time. Providing ease in facilitating customers with varied priorities/ likes or dislikes is another benefit it provides. You can manage different groups depending on their preferences and send each group a specific type of messages.

With Customer.io you can observe how clients are dealing with your emails. You are notified when they read your email and if they click on an enclosed link. This information on customer interaction gives you an idea of how important your clients think your messages were. It also helps in sending relevant newsletters which attract more attention than the regular newsletters.

You can set Customer.io to send a specific email on a specific behavior of a client. These emails are automatically triggered whenever the software notices a particular behavior. Moreover, it collects analytics to find out trends and measuring success.

Over 900 customers use Customer-io to make uninterrupted andseamless interaction with their customers. This digital marketing solution is capable enough to manage communication in large organizations.

Overview of Customer.io Features

  • A/B Testing
  • Track Conversions
  • Delivery Window
  • Send a Series
  • Liquid Templating
  • Custom Designs
  • Segmentations
  • Pageviews
  • Export Segment Data to CSV
  • Activity Stream
  • Rich Customer Profile
  • Archives

Customer.io Position In Our Categories

Keeping in mind companies have particular business-related demands, it is only rational they avoid subscribing to a one-size-fits-all, ideal solution. Nonetheless, it would be hard to try to stumble on such application even among widely used software products. The better step to undertake should be to write down the varied essential aspects which need scrutiny like important features, price terms, technical skill ability of staff members, organizational size, etc. Thereafter, you must perform your research thoroughly. Have a look at some Customer.io review articles and look over the other software options in your shortlist more closely. Such all-encompassing research ensures you keep away from ill-fitting software products and select the system which includes all the aspects you require company requires to be successful.

Position of Customer.io in our main categories:

TOP 200

Customer.io is one of the top 200 Marketing Software products

Customer.io is also listed in the following subcategories:

Every enterprise has different wants and requires a system that can be personalized for their size, kind of staff members and customers, and the specific industry they are in. For these reasons, no software can provide perfect features off-the-shelf. When you try to find a software system, first be sure what you need it for. Read some Customer.io Email Marketing Software reviews and ask yourself do you want basic features or do you want sophisticated tools? Are there any industry-specific tools that you are seeking? Get the answers to these queries to assist your search. There are plenty of factors that you need to mull over and these include your budget, particular business needs, your organization size, integration needs etc. Take your time, check out a few free trials, and finally choose the system that offers all that you want to enhance your firm competence and productivity.

How Much Does Customer.io Cost?

Customer.io Pricing Plans:

Free Trial

Basic

$150/month

Premium

$1,000/month

Customer.io offers a variety of SMB and enterprise pricing plans, as follow:

Basic – $150/month

  • up to 100,000 users
  • Send messages across email, push notifications, and SMS
  • One system for triggered, transactional and broadcast messages
  • Flexible usage based plan you can cancel anytime

Premium – $1,000/month

  • For advanced needs, large, or fast-growing businesses
  • Everything in Basic
  • Onboarding Assistance
  • Guaranteed Pricing
  • Dedicated Customer Success Manager
  • Premium Features

User Satisfaction

Positive Social Media Mentions 5
Negative Social Media Mentions 0

We realize that when you make a decision to buy Email Marketing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Customer.io reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Customer.io. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Customer.io pricing details?

Customer.io Pricing Plans:

Free Trial

Basic

$150/month

Premium

$1,000/month

Customer.io offers a variety of SMB and enterprise pricing plans, as follow:

Basic – $150/month

  • up to 100,000 users
  • Send messages across email, push notifications, and SMS
  • One system for triggered, transactional and broadcast messages
  • Flexible usage based plan you can cancel anytime

Premium – $1,000/month

  • For advanced needs, large, or fast-growing businesses
  • Everything in Basic
  • Onboarding Assistance
  • Guaranteed Pricing
  • Dedicated Customer Success Manager
  • Premium Features

What integrations are available for Customer.io?

Customer.io integrates with the following systems and applications:

  • JavaScript
  • Segment.com
  • SchoolKeep
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Reviewed By Louie Andre
Page last modified
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