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DealerSocket Review

DealerSocket
Our score: 8.5 User satisfaction: 91%

What is DealerSocket?

DealerSocket is a revolutionary and integrated suite of automotive software solutions used by franchise, independent, and Buy Here Pay Here (BHPH) car dealers to increase revenues, and enhance and automate their marketing and sales processes, and deliver great experiences to customers. DealerSocket provides dealers with the tools they need in order for them to launch strategic marketing campaigns and reach out to the right customers with the right message at the right time. The suite streamlines sales pipelines by allowing salespersons to perform key tasks directly from their mobile devices. Sales tools for obtaining insights into dealership performance, tracking and managing phone calls, analyzing website activities, and following up with prospects are included as well.

DealerSocket helps dealers improve how they deliver services to customers. Customers can access service offerings tailored to their specific needs and schedule service appointments in a convenient way. DealerSocket also has service reporting capabilities that enable dealers to find out which of their services tend to generate more revenues. The automotive software suite makes it easy for dealerships to gain loyal customers and build long-lasting customer relationships by giving them the capability to engage with customers on social media. They can post surveys to confirm whether a customer is satisfied with the dealership or not and identify areas of opportunities.

DealerSocket offers an integrated dealer management system or DMS that assist independent car dealers in accomplishing their tasks efficiently which include inventory management, cost monitoring, accounting, and dealership reporting. Last but not least, the suite delivers a powerful equity-mining tool that permits dealers to outsmart their competitors. This tool enables dealers to engage with prospects that can possibly drive higher revenues even before competitors discover them.

Overview of DealerSocket Benefits

Revolutionizes Dealership Marketing

Dealership marketing is among the aspects of an automotive dealership that DealerSocket revolutionizes. The suite allows dealers to create and launch dealership marketing campaigns that give a strong impact on customer experiences. With DealerSocket, they will be able to create a website where they can showcase the vehicles they are selling and services they are offering. They can add contents to this website and customers and prospects can access them from any type of device.

Deliver The Right Message To The Right Customers At The Right Time

Another dealership marketing capability available in DealerSocket is that it automates the process of following up with customers and prospects. Users can track the entire journey of a particular customer or prospect and build follow-up workflows that target the right customers and prospects with the right message and at the right time.

Allow Salespersons To Perform Essential Tasks From Their Mobile Devices

DealerSocket also automates and revolutionizes dealership sales processes. It has a mobile app that allows salespersons to perform key tasks directly from their mobile devices like scanning vehicle information numbers, tracking inventory, distributing e-brochures, and communicating with customers and prospects.

Professionally Present Dealership Offerings And Options

The suite provides desking capabilities which permit salespersons to professionally present multiple offerings to customers. Here, customers get the freedom to compare different options for buying or leasing cars. This helps salesperson close deals faster, as customers are given easy access to all the available options they can choose from and the opportunity to make evaluations with flexibility.

Call Management And Website Analytics

As part of its sales pipeline automation capabilities, DealerSocket provides the ability to manage phone calls and analyze website activities. The suite has a CRM system where all phone calls made by salespersons are recorded, encompassing both incoming and outgoing calls. When a salesperson failed to make a call or receive a call, he or she is automatically alerted. When it comes to analyzing website activities, the suite can connect the keywords used by site visitors to phone calls. This way, users will be able to launch further campaigns or follow-ups that are tailored to the preferences and needs of site visitors.

Increase Customer Loyalty And Improve Customer Experience Through Service

DealerSocket is built with tools that optimize the way users deliver services to customers, enabling them to acquire and retain loyal customers as well as improve customer experiences. For instance, it has a tool that makes service appointment scheduling convenient for customers. Customers can access information and contents related to the services the dealership is offering, select the services they prefer, and schedule service appointments effortlessly.

DealerSocket, furthermore, permits dealers to gain insights into their services. All metrics about the services are consolidated in one central place, allowing them to identify which services are generating more revenues and which departments are performing well in terms of profitability.

An Integrated Dealer Management System That Boosts Productivity

The automotive software suite is built with an integrated dealer management system that increases the efficiency and productivity of independent dealership teams and their staff. This DMS incorporates and leverages the capabilities of some premier software solutions so independent dealers can streamline their workflows.

The dealer management system enables them to manage and evaluate inventories, encompassing auction and trade vehicles; flexibly structure deals such as adding aftermarket products and accessories, track costs and speed up payment collections, activate tasks that don’t require intervention from live personnel, and explore, present, and analyze business data in multiple ways.

Overview of DealerSocket Features

  • Dealership Marketing
  • Website and Digital Marketing
  • Automated Follow-Ups
  • Data Enrichment
  • Marketplace Email
  • Texting and Internal Messaging
  • Automated and Streamlined Sales Pipelines
  • Sales Analytics
  • Call Management and Web Analyzer
  • Desking
  • Mobile Sales
  • Driver’s License Scanning
  • Ensure Customer Loyalty through Service
  • Service Management
  • Service Scheduler
  • Service Marketing
  • Deliver a Memorable Customer Experience
  • Integrated DMS that Simplify Independent Dealership Workflows
  • Equity Mining

DealerSocket Position In Our Categories

Knowing that businesses have unique business requirements, it is only reasonable that they abstain from going for a one-size-fits-all, “perfect” software solution. At any rate, it is nearly futile to try to find such application even among sought-after software systems.
The practical step to undertake would be to shortlist the several major factors that demand investigation like important features, costing, technical skill capability of staff members, organizational size, etc. The second step is, you must perform the product research fully. Go over these DealerSocket evaluations and explore each of the software systems in your list more closely. Such comprehensive research can make sure you weed out ill-fitting applications and choose the system that provides all the function your business requires in growing the business.

Position of DealerSocket in our main categories:

TOP 200

DealerSocket is one of the top 200 Marketing Software products

If you are considering DealerSocket it may also be sensible to examine other subcategories of Marketing Software gathered in our base of SaaS software reviews.

It's essential to keep in mind that almost no software in the Marketing Software category is a perfect solution able to fulfill all the goals of various business types, sizes and industries. It may be a good idea to read a few DealerSocket Marketing Software reviews first as some software may perform well exclusively in a very narrow set of applications or be prepared with a very specific industry in mind. Others may work with an idea of being easy and intuitive and therefore lack complex elements desired by more experienced users. There are also solutions that support a wide group of users and give you a rich feature base, but this frequently comes at a higher cost of such a service. Make sure you're aware of your requirements so that you choose a software that has exactly the functionalities you search for.

How Much Does DealerSocket Cost?

DealerSocket Pricing Plans:

Free Trial

Quoted-based Plan

Contact vendor

SMB and enterprise pricing information for DealerSocket is not provided by its vendors on its official website. Please contact a sales representative so you can obtain a quote.

User Satisfaction

Positive Social Media Mentions 55
Negative Social Media Mentions 3

We realize that when you make a decision to buy Marketing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and DealerSocket reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with DealerSocket. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are DealerSocket pricing details?

DealerSocket Pricing Plans:

Free Trial

Quoted-based Plan

Contact vendor

SMB and enterprise pricing information for DealerSocket is not provided by its vendors on its official website. Please contact a sales representative so you can obtain a quote.

What integrations are available for DealerSocket?

DealerSocket supports deep integration with the following premier software solutions:

  • AutoZoom
  • Credit Bureau Connection (CBC)
  • OpenEdge
  • Passtime GPS Solutions
  • QuickBooks
  • SiriusXM
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Reviewed By Jenny Chang
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