DealerSocket Review

Revolutionizes Dealership Marketing

Dealership marketing is among the aspects of an automotive dealership that DealerSocket revolutionizes. The suite allows dealers to create and launch dealership marketing campaigns that give a strong impact on customer experiences. With DealerSocket, they will be able to create a website where they can showcase the vehicles they are selling and services they are offering. They can add contents to this website and customers and prospects can access them from any type of device.

Deliver The Right Message To The Right Customers At The Right Time

Another dealership marketing capability available in DealerSocket is that it automates the process of following up with customers and prospects. Users can track the entire journey of a particular customer or prospect and build follow-up workflows that target the right customers and prospects with the right message and at the right time.

Allow Salespersons To Perform Essential Tasks From Their Mobile Devices

DealerSocket also automates and revolutionizes dealership sales processes. It has a mobile app that allows salespersons to perform key tasks directly from their mobile devices like scanning vehicle information numbers, tracking inventory, distributing e-brochures, and communicating with customers and prospects.

Professionally Present Dealership Offerings And Options

The suite provides desking capabilities which permit salespersons to professionally present multiple offerings to customers. Here, customers get the freedom to compare different options for buying or leasing cars. This helps salesperson close deals faster, as customers are given easy access to all the available options they can choose from and the opportunity to make evaluations with flexibility.

Call Management And Website Analytics

As part of its sales pipeline automation capabilities, DealerSocket provides the ability to manage phone calls and analyze website activities. The suite has a CRM system where all phone calls made by salespersons are recorded, encompassing both incoming and outgoing calls. When a salesperson failed to make a call or receive a call, he or she is automatically alerted. When it comes to analyzing website activities, the suite can connect the keywords used by site visitors to phone calls. This way, users will be able to launch further campaigns or follow-ups that are tailored to the preferences and needs of site visitors.

Increase Customer Loyalty And Improve Customer Experience Through Service

DealerSocket is built with tools that optimize the way users deliver services to customers, enabling them to acquire and retain loyal customers as well as improve customer experiences. For instance, it has a tool that makes service appointment scheduling convenient for customers. Customers can access information and contents related to the services the dealership is offering, select the services they prefer, and schedule service appointments effortlessly.

DealerSocket, furthermore, permits dealers to gain insights into their services. All metrics about the services are consolidated in one central place, allowing them to identify which services are generating more revenues and which departments are performing well in terms of profitability.

An Integrated Dealer Management System That Boosts Productivity

The automotive software suite is built with an integrated dealer management system that increases the efficiency and productivity of independent dealership teams and their staff. This DMS incorporates and leverages the capabilities of some premier software solutions so independent dealers can streamline their workflows.

The dealer management system enables them to manage and evaluate inventories, encompassing auction and trade vehicles; flexibly structure deals such as adding aftermarket products and accessories, track costs and speed up payment collections, activate tasks that don’t require intervention from live personnel, and explore, present, and analyze business data in multiple ways.