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erxes Review

erxes
Our score: 8.0 User satisfaction: 94%

What is erxes?

erxes is a marketing platform that combines all the essential tools needed by your sales, marketing, and customer service teams into a single open-source application. It helps your company generate more prospects, increase conversions, and engage customers better. erxes allows you to create sales pipelines for various brands and products and gain insights about all of them from one dashboard. 

erxes also provides a CRM system where you can organize and segment all your important contacts and send them personalized emails and messages. Moreover, your teams can interact with prospects and customers efficiently through a shared inbox that consolidates multiple communication channels in one place. erxes, furthermore, allows you to create custom landing pages, pop-ups, and forms, embed knowledge base and FAQs into your own website and implement task management tools.

Overview of erxes Benefits

Sales Funnel Management

erxes gives you complete visibility and control over your entire sales pipeline. This way, the platform helps you track the journey taken by each sales prospect and evaluate how your sales teams are performing. With erxes, you’ll be able to easily create a visualization of your entire sales pipeline and access all important data from a single dashboard.

You can even build sales pipelines for various products, services, brands, and companies. You and all members of your sales teams can access these sales pipelines to track important information, such as deadlines, tasks, assignments, updates on sales processes, and communications with prospects and customers. erxes also lets you gain insights into the performance of your sales pipelines. You can track sales records and filter them by pipeline, product, date, and salesperson. You can access reports regarding won and lost deals as well. 

Marketing Campaigns

The marketing platform permits you to launch marketing campaigns in which your team members can communicate with prospective customers through multiple channels, including email, live chat, text, and in-app messaging. erxes consolidates all these communication channels into a single shared inbox. 

As a result, prospects and customers get the convenience of interacting and engaging with your team members using any channel they are most comfortable with. At the same time, this improves the productivity of your marketing teams, as they are able to quickly respond to inquiries and concerns from prospects and customers regardless of what channels they are using. 

To personalize engagements with prospects and customers, erxes comes with a CRM tool that enables you to set up contacts and segment them appropriately. Your team members can even tag contacts while they are currently interacting with them. erxes, moreover, enables them to automatically send out emails and chat messages to contacts. This way, they can efficiently engage or respond to prospects and customers even if they are taking a vacation or traveling somewhere. 

Knowledge Base

erxes lets you create a knowledge base containing help articles and content that prospects and customers may find useful. They can access this knowledge base when they want to look for answers to common questions related to your products or services or obtain solutions for any relevant issues they are encountering. 

Moreover, you’ll be able to integrate this knowledge base with your own website. When you update the articles and contents found in your knowledge base from erxes, all the changes you made will automatically reflect on your website. This helps you reduce the burden on your customer service staff while being able to improve customer satisfaction effortlessly. 

Overview of erxes Features

  • Growth Hacking
  • Sales Pipelines
  • Email & SMS Marketing Campaign
  • Contact Management
  • Shared Team Inbox
  • Customer Segmentation
  • Tags & Filters
  • Automated Engagement
  • Messenger
  • Customizable Pop-Ups & Forms
  • Task Management
  • Knowledge Base

What Problems Will erxes Solve?

Problem #1: Inconsistent Data Management

One of the common issues faced by organizations is they lack the ability to manage customer information consistently and accurately. They often enter customer information twice or work on unreliable customer information, giving them additional expenses. 

erxes provides features that solve this issue. For instance, it has a contact management feature that enables you to store and organize all important information about your customers in one place. You are also given the capability to define the types of customer information you want to be recorded. Plus, you can use segments and tags to classify customers and quickly search for the exact pieces of information you need about them. 

Problem #2: Time-Consuming Account Management

Managing sales, marketing, or customer service activities for multiple products or services is a time-consuming process. Employing a traditional approach, many companies usually set up a separate social media account for each product or service they are offering. The problem here is that they have to log into every account they created which gives them a lot of hassle. 

With erxes, multiple brands, products, and services can all be handled from a single tool. This means you no longer need to sign into different accounts from time to time whenever you’re managing various companies, products, or services. The platform is also an omnichannel marketing solution, allowing you to combine and access multiple channels of customer communication in one place. 

Problem #3: Inefficient Customer Support

erxes helps you address inefficiencies in delivering customer support. The platform allows your team members to track all communications with customers no matter what channels they have used. Thus, they can access a complete history of all interactions and conversations a particular customer has engaged into. This prevents a team member from repeating the same information or question provided by his colleague. Additionally, the platform lets them use templates and automatically respond to customers’ inquiries via email, live chat, or in-app messaging.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

erxes Position In Our Categories

Since businesses have special business requirements, it is wise they abstain from seeking an all-in-one, ”best” software system. Still, it is nearly futile to stumble on such an app even among sought-after software systems. The best thing to do would be to make a list of the several major factors which necessitate careful thought like critical features, plans, technical skill aptitude of the employees, business size, etc. Thereafter, you should do the research to a full extent. Read some of these erxes review articles and explore each of the software programs in your list more closely. Such comprehensive product research ascertain you weed out ill-fitting applications and pay for the system which delivers all the features you require company requires for success.

Position of erxes in our main categories:

TOP 500

erxes is one of the top 500 Marketing Software products

If you are considering erxes it could also be a good idea to investigate other subcategories of Marketing Software gathered in our base of SaaS software reviews.

It is essential to note that virtually no service in the Marketing Software category is going to be an ideal solution that can fulfill all the needs of different business types, sizes and industries. It may be a good idea to read a few erxes Marketing Software reviews first as specific solutions may dominate only in a very narrow group of applications or be prepared with a really specific industry in mind. Others may operate with an intention of being simple and intuitive and consequently lack complex functions needed by more experienced users. There are also apps that cater to a large group of users and offer a complex feature base, however this usually comes at a more expensive price of such a solution. Ensure you're aware of your needs so that you purchase a service that has all the functionalities you search for.

How Much Does erxes Cost?

erxes Pricing Plans:

Free Trial

Growth Plan (Free)

$0

Growth Plan (Upgraded)

$20/month

Enterprise Plan

Contact vendor

erxes is available in two enterprise pricing plans, namely Growth and Enterprise Plan. The Growth Plan is offered for small teams with 10 active users, while the Enterprise Plan is created for organizations in regulated industries. Here are the details of each plan:

Growth PlanFree for teams of up to 10 people

  • An upgrade costs $20/month
  • All core features
  • 10 team members (an upgrade = 5 team members)
  • 10 integrations (an upgrade = 10 tools)
  • 100,000 contacts (an upgrade = 200,000 contacts)
  • 10,000 emails/month (an upgrade = 50,000 emails)
  • 500 email verifications/month (an upgrade = 3,000 email verifications)
  • 25 event tracking (an upgrade = 50 events)
  • 100GB data storage (an upgrade = 500GB)
  • Pay-as-You-Go (if you integrate WhatsApp, Twitter, Viber, Wechat)
  • Cloud version access
  • Unlimited brands, channels, products and services
  • No branding
  • Community forum access
  • Unlimited email support
  • In-app chat support
  • Self-service knowledge base

Enterprise Plan – By quote

  • All core features
  • Unlimited number of team members, integrations, contacts, emails/SMS, verifications, events, data storage
  • Customization
  • Premium support
  • BAA option to certify HIPAA & HITECH compliance
  • Single sign-on support (SAML 2.0-)
  • Personal information security through Privacy Shield Program certification
  • Enable two-factor authentication (SMS, TOTP app, or U2F device)
  • Dedicated Chat Support
  • Dedicated Account Manager
  • Dedicated Customer Success Manager
  • Private Onboarding and Training Sessions
  • Priority Support and Custom Support Agreement
  • Support Option for On-Premise Deployments
  • Flexible Payment Options
  • Weekly email summary report of your organization’s health
  • Performance monitoring support

User Satisfaction

Positive Social Media Mentions 124
Negative Social Media Mentions 8

We realize that when you make a decision to buy Marketing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and erxes reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with erxes. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Android
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian
  • Portugese

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are erxes pricing details?

erxes Pricing Plans:

Free Trial

Growth Plan (Free)

$0

Growth Plan (Upgraded)

$20/month

Enterprise Plan

Contact vendor

erxes is available in two enterprise pricing plans, namely Growth and Enterprise Plan. The Growth Plan is offered for small teams with 10 active users, while the Enterprise Plan is created for organizations in regulated industries. Here are the details of each plan:

Growth PlanFree for teams of up to 10 people

  • An upgrade costs $20/month
  • All core features
  • 10 team members (an upgrade = 5 team members)
  • 10 integrations (an upgrade = 10 tools)
  • 100,000 contacts (an upgrade = 200,000 contacts)
  • 10,000 emails/month (an upgrade = 50,000 emails)
  • 500 email verifications/month (an upgrade = 3,000 email verifications)
  • 25 event tracking (an upgrade = 50 events)
  • 100GB data storage (an upgrade = 500GB)
  • Pay-as-You-Go (if you integrate WhatsApp, Twitter, Viber, Wechat)
  • Cloud version access
  • Unlimited brands, channels, products and services
  • No branding
  • Community forum access
  • Unlimited email support
  • In-app chat support
  • Self-service knowledge base

Enterprise Plan – By quote

  • All core features
  • Unlimited number of team members, integrations, contacts, emails/SMS, verifications, events, data storage
  • Customization
  • Premium support
  • BAA option to certify HIPAA & HITECH compliance
  • Single sign-on support (SAML 2.0-)
  • Personal information security through Privacy Shield Program certification
  • Enable two-factor authentication (SMS, TOTP app, or U2F device)
  • Dedicated Chat Support
  • Dedicated Account Manager
  • Dedicated Customer Success Manager
  • Private Onboarding and Training Sessions
  • Priority Support and Custom Support Agreement
  • Support Option for On-Premise Deployments
  • Flexible Payment Options
  • Weekly email summary report of your organization’s health
  • Performance monitoring support

What integrations are available for erxes?

erxes integrates with the following software products, solutions, and services:

  • Yahoo
  • Outlook
  • Gmail
  • Office 365
  • Twitter
  • Facebook
  • Facebook Messenger
  • Microsoft Exchange
  • IMAP
  • Chatfuel
  • WhatsApp
  • Viber
  • Telegram
  • Line
  • Amazon Lex
  • Twilio IPM
  • Twilio SMS
  • Cisco Webex
  • Cisco Jabeer
  • Chatbase
  • Google Hangouts
  • Google DialogFlow
  • Dashbot
  • RASA
  • Slack
  • IBM Watson
  • Microsoft Teams
  • Microsoft Luis
  • MS Bot Framework
  • Recast.ai
  • Wit.ai
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Reviewed By Louie Andre
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