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e-SignLive Review

e-SignLive
Our score: 8.5 User satisfaction: 100%

What is e-SignLive?

e-SignLive is the most popular Silanis product used by large and small banks, government agencies, insurers and other organizations. This company processes more than one billion documents every year. e-SignLive’s client base includes five well-known banks, eight popular insurance carriers, the US Army, and the Joint Chiefs of Staff.

Overview of e-SignLive Benefits

With more than one billion documents processed annually, e-SignLive is the most widely used e-signature solution in the world. Here are five ways this app stands out from the competition:

1. The Best Legal Protection

e-SignLive produces the most complete, secure and accessible audit trails of any electronic signature solution. That’s why e-SignLive is trusted by the world’s largest and smallest bankers, insurers and government agencies, including some of the most security-conscious organizations like Wells Fargo, U.S. Army and the Joint Chiefs of Staff. For example, e-SignLive helped a leading auto insurance company deflect over one million customer disputes that may otherwise have ended up in court.

2. Best-in-Class Cloud Security

e-SignLive is the first and only e-signature solution provider to successfully complete the prestigious SOC 2 security attestation. This gives its customers the peace of mind that the e-signature service is secure and protected against unauthorized access at all times thanks to the strict controls.

3. Extensive White-label Branding Options

e-SignLive understands the importance of ensuring signers have a seamless journey through the entire digital transaction. That’s why customers are allowed to white-label eSignLive so that their clients never see any branding other than their own. This provides an uninterrupted transition between e-SignLive’s customer-branded application and the e-sign transaction. In doing so, signers never realize they are leaving e-SignLive customers’ website or portal to e-sign documents. A seamless, fully branded transaction reinforces the signer’s trust in e-SignLive customers’ brand, and results in higher adoption rates.

4. Flexible Deployment Options

e-SignLive makes it easy to get started with e-signing and then scale to meet changing requirements. For example, organizations can choose the deployment method they prefer – on-premises or in the cloud – without compromising on security or functionality. e-SignLive can also be hosted in the US, Canada, Australia, the UK, Germany, Japan, Singapore and Brazil to fulfill in-country data residency requirements and ensure minimal data latency. e-SignLive offers more global cloud locations than any other e-signature provider in the market.

5. Great Customer Experience 

And lastly, e-SignLive is keen about providing the best customer experience. The solution’s customers are not just a number. That’s e-SignLive has the highest customer satisfaction rating and NPS of any e-signature vendor in the G2 Crowd Grid for E-Signature, the only e-signature provider to receive the Novarica RAVE Award with 94% customer satisfaction, and several other awards that demonstrate the vendor’s dedication, customer focus and fanatical service.

Other benefits include:

  • You can get started easily and scale to meet your changing needs
  • Choose the deployment method you prefer (public cloud, private cloud, or on-premises)
  • Select the SaaS on-demand service and then deploy however and whenever you want
  • Quickly integrate e-signing with your core systems or web portal for end-to-end straight through processing.
  • Fully customize the e-signature GUI to reinforce your brand for a seamless signing experience
  • Automate simple transactions involving a single signer, as well as complex ones
  • e-SignLive has been successfully deployed across web, call center and retail channels
  • You can e-sign on any device – laptop, tablet, or mobile phone
  • Configure each step of the e-signature workflow, from authentication to e-document distribution, to ensure the best signer experience in every channel
  • Enable business users to initiate, manage, and report on e-sign transactions
  • With comprehensive and secure electronic evidence, e-SignLive gives you strong legal protection. It captures both document and process-level evidence.
  • Straightforward, one-click process for verifying e-signed records eliminates confusion and ensures errors and fraudulent transactions are identified.
  • Enables you to prove the exact process that was used to capture people’s signatures in documents
  • Reduces the time and cost of gathering evidence and demonstrating your legal and regulatory compliance
  • Millions of legal disputes deflected and kept out of court

Overview of e-SignLive Features

  • Electronic signatures
  • Advanced workflows
  • Basic and advanced authentication
  • Click-to-sign
  • Digital signatures
  • Easy integration
  • Embedded audit trails
  • E-notary
  • Fully customizable branding
  • Mobile signature capture
  • Multiple document format support
  • On-premise and SaaS options
  • Open API
  • Process evidence
  • Scripted signature
  • Shared secrets
  • SMS text passcodes
  • Third-party verification services

What Problems Will e-SignLive Solve?

Scenario 1: Flexibility in an e-signature solution is critical. Most organizations have hundreds, if not thousands of business processes that can be automated or digitized. The e-signature solution therefore needs to be able to address requirements for a multitude of use cases and applications. e-SignLive can be delivered publicly or privately on the cloud (virtually anywhere in the world), as well as on-premises behind a company’s firewall. e-SignLive’s unified e-signature platform gives customers the flexibility to choose how and where organizations want to deploy the service.

Scenario 2: Organizations want the ability to deliver highly personalized digital experiences that put their brand front and center, but without losing customer trust or adoption. With e-SignLive, customers can completely white-label the e-sign process by adding their logo and customizing the email content and sender domain to reflect their brand. This enables them to retain full control over the look and feel of their web application. This creates a fully branded transaction that reinforces customer trust and ensures they achieve the highest possible adoption rates.

Scenario 3: Organizations want to be able to ensure the transaction is defendable in court and can be used to prove compliance to external auditors. To support organizations with this task, e-SignLive captures and can replay the exact web pages that were presented to each signer during the signing ceremony. This is referred to as the active audit trail and includes all of the authentication pages that are performed through e-SignLive, the consent and disclosure forms that are presented for acceptance, along with any document that is signed.

e-SignLive Position In Our Categories

Since businesses have specific business-related wants, it is only logical that they avoid settling on an all-encompassing, “perfect” software solution. Nonetheless, it would be almost impossible to chance on such an app even among popular software products.
The best step to undertake can be to write down the several significant factors that merit examination such as key features, price terms, skill competence of staff, business size, etc. Then, you must double down on the product research comprehensively. Browse over some of these e-SignLive review articles and explore each of the software solutions in your shortlist more closely. Such well-rounded research guarantees you steer clear of poorly fit applications and choose the system that meets all the tools your company requires in growing the business.

Position of e-SignLive in our main categories:

TOP 100

e-SignLive is one of the top 100 Accounting Software products

e-SignLive is also listed in the following subcategories:

Each enterprise has its own characteristics, and might call for a specific Accounting Software solution that will be fit for their company size, type of customers and staff and even specific industry they cater to. It's not wise to count on getting a perfect services that is going to work for each company no matter what their background is. It may be a good idea to read a few e-SignLive Accounting Software reviews first and even then you should pay attention to what the solution is intended to do for your business and your employees. Do you require an easy and intuitive solution with only essential features? Will you actually use the complex functionalities needed by pros and big enterprises? Are there any particular tools that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to get a trustworthy solution that will fit your budget.

How Much Does e-SignLive Cost?

e-SignLive Pricing Plans:

Free Trial

Professional Plan

$20 per user/month

Enterprise Plan

By quote

e-SignLive offers two plans:

Professional Plan: $20 per user / per month

  • For sender-initiated processes
  • Unlimited documents

Enterprise Plan: pricing by quote

  • For system-generated processes
  • Call for pricing
  • Price based on volume
  • Complete and customizable

User Satisfaction

Positive Social Media Mentions 13
Negative Social Media Mentions 0

We realize that when you make a decision to buy Accounting Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and e-SignLive reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with e-SignLive. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular e-SignLive Alternatives

Top Competitors To e-SignLive By Price

Trending Accounting Software Reviews

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e-SignLive user reviews

State Auto executed!

Read full review >
Lucy
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 22.09.2018 Company Size: More than 100 Employees Industry: Logistics and Supply

Extremely loved by our buyers and sellers!

Read full review >
May
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.09.2018 Company Size: 1-10 Employees Industry: Real Estate

A great program!

Read full review >
Leland
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.08.2018 Company Size: More than 100 Employees Industry: Information Technology

Lessened the usage of paper.

Read full review >
Myra
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.03.2018 Company Size: More than 100 Employees Industry: Government Administration

Superior Product – e-SignLive by Silanis wont let you down

Read full review >
Casey
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.03.2018 Company Size: More than 100 Employees Industry: Food Production

What are e-SignLive pricing details?

e-SignLive Pricing Plans:

Free Trial

Professional Plan

$20 per user/month

Enterprise Plan

By quote

e-SignLive offers two plans:

Professional Plan: $20 per user / per month

  • For sender-initiated processes
  • Unlimited documents

Enterprise Plan: pricing by quote

  • For system-generated processes
  • Call for pricing
  • Price based on volume
  • Complete and customizable

What integrations are available for e-SignLive?

In general, e-SignLive can integrate with any web portal, 3rd party application, or home-grown/legacy system. These integrations are done using the app’s open API and fully supported SDKs to meet the customer-specific workflows, configurations and requirements.

e-SignLive also offers pre-built connectors for third party applications that allow you to initiate and manage transactions directly from applications like Salesforce, Microsoft SharePoint, Microsoft Dynamics CRM, Office 365 and Box. Visit the apps and connectors page on the product website for a full list of third party integrations with e-SignLive.

e-SignLive average rating:

Average score
5/5 (10 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

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The most favorable review

Myra

PROS: We have switched from printing the documents to delivering them via internet with the help of eSignLive. We have also shifted from suing scanners or printers to using electronic means for passing documents from one desk to another. The electronic means are also utilized for signing the documents and managing them electronically and this has replaced the scanning and transferring of paper documents signed with pen. The paperwork is thus substantially reduced and our printing activities have been cut down. Though the process of transforming the templates and letters into electronic documents has been slow, but it has helped a lot in changing our business process.

CONS: There is no automatic printing of letters into a PDF file. Though some users don’t find it difficult to use but the others might need to learn a little.

Reviewed 2 years ago

Read full review >

The least favorable review

Duane

PROS: eSignLive helps in providing efficient services to our customers as the important documents are delivered to them in a spur of a moment. Another additional benefit is given by the feature of customization available for the branding of product. This ensures that customers have a steady experience level even with countless number of communication channels.

CONS: The support team at eSignLive is good at dealing the customers but still there are a number of troubles faced by us. The updates for account settings have resulted in product errors in most cases and some of these complaints have taken a longer time to be resolved.

Reviewed 2 years ago

Read full review >

More reviews from 10 actual users:

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  • Latest
  • Most useful
  • Most positive
  • Most negative

State Auto executed!

Read full review >
Lucy
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 22.09.2018 Company Size: More than 100 Employees Industry: Logistics and Supply

PROS: The SDK documentation was quite good and easy and the samples provided with it were quite simple and detailed. The documents were not very much complex and allowed an easy follow up. It was easy to follow the instructions of the SDK as it also contains a number of functionalities for which it has been greatly designed.

CONS: The prospects of the communication and support prospects were not established in an adequate manner. For the importance to be understood there was a need of increase in the orders, many a times. After getting engaged with the problems, the support team provided good resolutions and responded by setting expectations for the delivery of required changes. For the SDK, it would be good if the packages are reissued for signatures or notifications can be sent so that the confirmation of the content can be done efficiently. Although it is a good feature that a signature requires a unique email address, but this feature can be considered for revision in the future.

What do you think about this review? Great Poor

Extremely loved by our buyers and sellers!

Read full review >
May
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.09.2018 Company Size: 1-10 Employees Industry: Real Estate

PROS: The speed of the exchange of documents really pleases our clients of real estate, as they like how the document is just one click away for them. After they finish signing up the document, it comes back to us while one copy stays with the clients. Being a broker, I have opted for Faltour in my office as it is the only program with the e-sign technology which is in accordance with the Canadian privacy act and with it I can be sure that the information of my clients is duly protected.

CONS: No program is perfect and there is always something to be improved. There must be a video tutorial that helps the users like me in understanding how to use this program. Me and some of my agents had to play around with this program to know how to use it to the fullest because there isn’t much information in the how to use section. Calling the customer support is also just a little help as they just manage to tell us what we ask and not the whole plan. To learn all that we could, we called for an office meeting where everyone explained their bit of knowledge about this program and that is how we learned using it.

What do you think about this review? Great Poor

A great program!

Read full review >
Leland
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.08.2018 Company Size: More than 100 Employees Industry: Information Technology

PROS: The e-signature solution had to be implemented by us in urgency. The salesperson at Silanis was quite courteous and he helped us by providing the best solution and all the required information so that we could sign up easily. The way of working and communicating of their technical staff was very fast and professional. With the help of their detailed documentation, our development team was able to implement this program in nearly no time. The connection of the e-signature software was easy to build up with our internal software system. The support team is great and very cooperative and the service is high-class.

CONS: There is nothing bad to say about the product and the team as our experience was quite good. It was exactly right what we needed.

What do you think about this review? Great Poor

Lessened the usage of paper.

Read full review >
Myra
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.03.2018 Company Size: More than 100 Employees Industry: Government Administration

PROS: We have switched from printing the documents to delivering them via internet with the help of eSignLive. We have also shifted from suing scanners or printers to using electronic means for passing documents from one desk to another. The electronic means are also utilized for signing the documents and managing them electronically and this has replaced the scanning and transferring of paper documents signed with pen. The paperwork is thus substantially reduced and our printing activities have been cut down. Though the process of transforming the templates and letters into electronic documents has been slow, but it has helped a lot in changing our business process.

CONS: There is no automatic printing of letters into a PDF file. Though some users don’t find it difficult to use but the others might need to learn a little.

What do you think about this review? Great Poor

Superior Product – e-SignLive by Silanis wont let you down

Read full review >
Casey
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.03.2018 Company Size: More than 100 Employees Industry: Food Production

PROS: To choose a new merchant to work with, can prove out to be a scary experience. We, the team at Blue Buffalo, are very precise about the choice of the people or organizations on which we can rely with our business activities. This choice is made by us on the basis of the quality offered to us in terms of products or services and the experience while working with them. In a recent time, I have come across this e-sign program names eSignLive by Silanis and I am getting very fond of it. Every communication with their sales person has proved out to be excellent and affirmative. The customer support has always proved out to be first-rate. In the sphere of the e-sign technology, there is a great variety of choices but eSignLive has managed to please and amaze us at every step.

CONS: As we’re new to this game, we’re not experienced enough to dislike things. E-sign has proved out to be a great time savor and we’re looking forward to install it within our database.

What do you think about this review? Great Poor

Saves a lot of time!

Read full review >
George
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.03.2018 Company Size: More than 100 Employees Industry: Real Estate

PROS: The thing I like the most is the flexibility that this program offers to me and my clients. My industry of Real estate greatly focuses on the authentication process. With eSignLive, we can track the communication with clients and we are thus able to keep the detailed summary of the clients.

CONS: The compatibility with mobile devices needs a great deal of improvement. When operated through mobile, it takes a lot of time for the pages to be loaded and after the document is signed, there is no way to see it on a mobile device. There must be a feature to import contacts so that the time which is utilized creating new contacts for packages is saved. The format of some files is not supported and in case they need to be converted, it is not supported in most of the cases.

What do you think about this review? Great Poor

Transformed things!

Read full review >
Jake
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.02.2018 Company Size: More than 100 Employees Industry: Executive Office

PROS: Besides being a user friendly program, eSignLive also offers a very high level of security to the users. It thus, ensures the users that the documents are safe and secure and the signatures are valid.

CONS: There is always a need that I feel, that is, to be able to create a system for the files in the Inbox itself. But there is no system by which I can save the files on a desired path rather than keeping them in the inbox.

What do you think about this review? Great Poor

Competent and secure system to save your signed documents with transparency of entire process.

Read full review >
Duane
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.02.2018 Company Size: More than 100 Employees Industry: Insurance

PROS: eSignLive helps in providing efficient services to our customers as the important documents are delivered to them in a spur of a moment. Another additional benefit is given by the feature of customization available for the branding of product. This ensures that customers have a steady experience level even with countless number of communication channels.

CONS: The support team at eSignLive is good at dealing the customers but still there are a number of troubles faced by us. The updates for account settings have resulted in product errors in most cases and some of these complaints have taken a longer time to be resolved.

What do you think about this review? Great Poor

A new user of e-sign!

Read full review >
Victoria
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.01.2018 Company Size: More than 100 Employees Industry: Entertainment

PROS: The agent from the customer services was very patient, polite and nice. Although I am not afraid to use newer technologies, but by going through the user manual, I couldn’t get the knowledge about the things I needed to know. The manual seems to be aimed at the users who have a more tech friendly background. Therefore, I called the customer support and got to discuss my queries or confusions with a live human being who was actually responding sensibly. And by this, I got all the answers I needed and got the help in testing things out.

CONS: Till now, I received the help on how to manage and do things on the system but I actually needed to know the procedure to have my boss give reviews on the changes made in a contact, before the contract is sent to the employees. It’s a little uneasy for him to just sign and forward it if the contract is fine. But I think I can cope up with it as it seems simple.

What do you think about this review? Great Poor

Excellent Customer Service!

Read full review >
Cornelius
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.12.2017 Company Size: More than 100 Employees Industry: Banking

PROS: The product is up to the mark on the expectations of its working. It is very easy to execute and implement. But the main thing that attracts everyone towards utilizing the product and services is the customer support which is exceptionally best. Having a wide network of automobile dealer, we have to process a great deal of documents which are made easy by this product as it comes in handy with the e-signature or the jpeg signatures.

CONS: We have nothing to dislike in this product. It is a very strong, rapid and easy to use product.

What do you think about this review? Great Poor
Reviewed By Louie Andre
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