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Form.com Review

Form.com
Our score: 9.0 User satisfaction: 100%

What is Form.com?

Form.com is a mobile forms automation software solution that enables enterprise users to create, manage, and collect forms. It won our Expert’s Choice Award for 2019.

This data collection and form development platform is designed with flexibility in mind, as its customizable form creation tool caters to any industry. Form.com provides value for sectors like transportation, retail, healthcare, oil and gas, insurance, regulatory compliance, government, manufacturing, and any industry where data is gathered. It’s one of the most robust solutions of its kind, offering flexibility, customization, and integration in one package.

The electronic forms offered by Form.com enable users to seamlessly transition their paper-based processes to mobile devices, such as smartphones and tablets. The platform administers more than just digital versions of paper forms, though. It automates workflows, leverages data accuracy, and enhances overall productivity across your company. Furthermore, it elevates data capture by notifying your workforce with triggered alerts. These features streamline how you collect, manage, and communicate your critical business data.

Another thing that sets Form.com apart from others is how it doesn’t limit itself to specific industry. Instead, the app can be configured to provide solutions for inspections, audits, data collection, and field operations with customizable forms based on logical flow, UX, and branding needs. This paves the way for you to create Intelligent forms that dynamically change according to who you are, where you are, and what you’re doing.

This highly customizable development platform gives any type of user an interface that delivers the right function according to their role. For instance, when an employee accesses their User Portal, a manager gets an overview of the workflow’s current status, and C-level executives get their hands on data for tracking indicators, long-term trends, and potential issues.

This enterprise forms automation software can be deployed in a configuration that suits your IT infrastructure, and it lets you choose from cloud-based or on-premise deployment. Form.com also has an “Offline First” mobile design methodology that enables users to continue using the system even without internet access.

Form.com is a subsidiary company of WorldAPP, a trusted enterprise technology partner. With years of experience migrating paper-based and spreadsheet-reliant systems into mobile data collection platforms, WorldAPP elevates Form.com’s existing functionality for the configuration of mobile front-ends, integration of reporting, back-end systems, and automation of business processes.

Overview of Form.com Benefits

As a best-of-breed mobile form development and data collection platform, Form.com is packed with a rich set of features to elevate and automate your critical business processes. It has modules for different industries, inspections, and audits that offer an all-around solution. Here are some of its main benefits:

Field-to-Office Communication

Form.com’s alert and follow-up tasks enhance collaboration and communication between your teams in the field and in the office. You can launch actions and workflows based on completed responses. Furthermore, you can also assign a follow-up task in response to a certain result. By triggering email alerts, staying on top of tasks is streamlined. This also automatically schedules subsequent inspections for easier tracking and managing of a task’s execution and status.

Integrated Inspection Solution

Gathering critical data is crucial for large and growing organizations which they accomplish through inspections. With that in mind, Form.com provides you with an easy-to-use mobile form for an improved asset inspection so you can identify and fix issues as quickly as possible. Using your device, you can take a photo of the product, facility or equipment and attach it to the form for clarity and understanding.

Dynamic Forms

The app has dynamic forms that elevate your speed and efficiency while maintaining one version of the truth. Digital forms dynamically change based on relevant factors that affect your purpose and conditions, such as your branding, location, and field. Electronic forms are smart, and it triggers follow-up questions for certain responses or hides inapplicable ones. Using data tables makes it easier and faster to find the correct response by narrowing down options and forming logical question sequences. They are also responsive to tablets and mobile phones.

Integration with Existing Infrastructure

By integrating Form.com with your IT system, you can maximize and empower your existing data with a solution that matches seamlessly with your current structure. The app can pre-fill forms by importing data tables and contact information in the system. Making changes to workflows, contacts, and forms is accomplished with ease. It also has bi-directional integration that allows you to route completed responses to your backend database or BI dashboard. Access permissions ensure only authorized staff are given the rights and permissions to edit certain forms.

Process Audit and Checklists

If certain locations are underperforming, the app helps you quickly identify them with highlights in the BI dashboards. It also aids in devising action plans to fix issues with due dates and criticality levels. A corporate checklist with a one version of the truth can be adjusted to regional requirements. Creating workflows and training tools are also optimized for assisting managers in approvals and creating step-by-step instructions for execution.

Mobile Audit Solution

Form.com offers a more efficient way of processing audit data instead of using spreadsheets and paper-based systems. Its mobile audit solution adds context to audit data through embedded photos, GPS coordinates, and time stamp information, among others in order to give you more visibility. With offline functionality and enhanced management of CAPAs (Corrective and Preventive Actions), you prevent insightful data from slipping through your fingers. With Form.com, you get your hands on real-time reports and dashboards that enable you to check statuses, trend lines, and performance.

Offline Forms with Mobile Capability

Using offline forms, you can continue working even with a patchy internet connection or without internet access at all. During offline mode, accessing automated form features and collecting data is available. You can easily capture a photo, attach it, and then mark it up on your forms for better visualization. With Form.com’s mobile capability, e-signature is made possible by directly signing on your tablet or mobile device. It also automates login, location (using GPS), and time stamp information. The data is synced instantly and aggregated for easy analysis. It also eliminates inaccuracy through field validation and ensures only the right information is entered, with autofill and logic, which work offline.

Flexible Platform for any Industry

Form.com is a flexible platform that caters to your specific needs and structure regardless of your industry. A few examples of the top industries to which it caters are transportation, oil and gas, restaurants, hospitality, manufacturing, retail audit, facilities management, construction, field operations, and many more. The configurable forms will fit your industry’s needs and match your business processes with its forms automation, mobile audits, and mobile inspections.

Overview of Form.com Features

  • Data collection
  • Inspections
  • Mobile audits
  • Field operations
  • Forms automation
  • Data tables
  • Contact Manager
  • Offline access
  • Custom reports
  • Task management
  • Automatic notification
  • Workflow management
  • Automatic audit reviews
  • Real-time audit data analysis
  • CAPA (Corrective and Preventive Actions)
  • Trigger alerts
  • Access permission
  • Data import
  • Custom forms
  • Timestamp information
  • Photo capture and mark up
  • Risk management
  • Incident report
  • Course correction
  • AD integration
  • BI dashboard
  • HIPAA compliance certification
  • SSL-secured web traffic

What Problems Will Form.com Solve?

Mobile capability

Problem: Inadequate or non-existent mobile support

Solution: Form.com understands the importance of keeping in touch with your workforce and processes no matter their location. To that end, it provides an easy-to-use data collection app for enterprise companies to quickly deploy. IT teams, with the use of a robust set of APIs, push data from your current systems to autofill forms in Form.com’s mobile apps. The forms, which dynamically change from various actors, may live as a whole entity or be disseminated to other systems that trigger reminders, follow-up tasks, and workflows. You may also use the Form.com-designed BI tools for a deeper data analysis.

Leveraging of productivity

Problem: Inefficient paper-based and spreadsheet systems

Solution: Form.com remedies the inefficiency caused by using paper-based and spreadsheet systems, which are time-consuming, arduous, and exposed to potential errors. It fills in the gaps these methods fail to cover, especially for inspections, audits, and operations that occur outside the office. Since there are locations where the internet connection is non-existent or unreliable, the app provides an “offline first” methodology to ensure end users won’t be interrupted during their processes. Once an internet connection is restored, the app syncs data to ensure information is up-to-date. It’s also designed to capture evidence via photos, signature capture, custom calculations, markup, time-stamps, and GPS locations.

Compliance and performance

Problem: Lack of operational insight

Solution: Form.com ensures your audits and inspections are effective by giving you visibility and significant insight. The software provides you with several capabilities, such as integrating with IT systems and adding observational evidence from the field, to oversee critical issues and statutes. Its BI dashboard shows you locations that are exceeding standards and underperforming, lets you create action plans for fixing issues, and ensures proper execution. An overview of a local issue can help you understand whether it’s trending on a regional or global scale so you can adjust your corporate checklists as needed.

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

Form.com Position In Our Categories

Bearing in mind companies have special business-related requirements, it is practical they steer clear of choosing a one-size-fits-all, ideal solution. Nonetheless, it would be difficult to try to come across such an app even among popular software products. The rational step to undertake can be to write the numerous essential functions that call for a research including crucial features, plans, technical skill aptitude of staff members, business size, etc. Thereafter, you must double down on the product research exhaustively. Read some of these Form.com evaluations and check out each of the applications in your shortlist more closely. Such detailed product research guarantees you circumvent ill-fitting applications and select the system that provides all the aspects your business requires.

Position of Form.com in our main categories:

TOP 5

Form.com is one of the 5 popular Forms Automation Software tools

If you are interested in Form.com it might also be beneficial to evaluate other subcategories of modern forms automation software tools collected in our database of SaaS applications reviews.

Each enterprise has different needs and requires an application that can be customized for their size, type of workers and buyers, and the specific industry they are in. For these reasons, no system can proffer perfect functionality off-the-shelf. When you look for a software product, first be sure what you want it for. Read some Form.com Forms Automation Software reviews and ask yourself do you need basic features or do you want complex functionality? Are there any industry-specific features that you are looking for? Get the answers to these questions to help your search. There are plenty of aspects that you need to reflect on and these include your finances, specific business needs, your organization size, integration needs etc. Take your time, try out a few free trials, and finally choose the system that offers all that you require to improve your company competence and productivity.

How Much Does Form.com Cost?

Form.com Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

The pricing information of Form.com is only available by requesting a quote. Contact the vendor directly for a custom quote based on your organization’s needs.

User Satisfaction

Positive Social Media Mentions 7
Negative Social Media Mentions 0

We realize that when you make a decision to buy Forms Automation Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Form.com reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Form.com. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English
  • French

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Form.com pricing details?

Form.com Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

The pricing information of Form.com is only available by requesting a quote. Contact the vendor directly for a custom quote based on your organization’s needs.

What integrations are available for Form.com?

Form.com offers integrations with custom databases and homegrown legacy applications. It supports out-of-the-box third-party applications such as Salesforce and enterprise software systems including popular CRMs, ERPs, PLMs and workforce management tools.

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Reviewed By Louie Andre
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