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Germain APM Review

Germain APM
Our score: 8.0 User satisfaction: 90%

What is Germain APM?

Germain APM is a real-time application performance monitoring software designed to help application developers & administrators, data scientists, customer experience analytics, prospect analytics, and user experience analytics monitor the performance of apps, network, files, users, DB, and business.  It’s an end-to-end platform that enables businesses to maintain optimal performance and high availability of .Net, Java, Drupal, Salesforce.com, WordPress, and Siebel CRM systems. The solution equips DevOps and businesses with tools to improve technical performance, prospect experience, user experience, business process, and customer experience.

Germain APM is a powerful analytics platform that enables developers to identify critical apps code and object issues that cause performance, functional, and availability glitches. It enables businesses to correlate technology and user-specific problems with comprehensive metrics (click, issue, data, behavior, etc.) to pinpoint the most critical user issues.

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Overview of Germain APM Benefits

Affordable

germain APM is one of the most cost-effective APM platforms out in the market today. The software is 50-600% cheaper compared to similar systems and applications.

Faster MTTI and MTTR

Very few APM software solutions can boast of MTTI and MTTR within 1 to 30 minutes. This ensures faster alert, exact/real user scenario, rapid response and resolution.

Unparalleled Support

Users enjoy Unlimited & immediate & free support from exceptional engineers.

Comprehensive APM Solution

Germain APM is an APM, RUM, and BPM all rolled into a single, compact, and powerful system. It is a robust solution that enables application administrators to proactively manage end-to-end application performance, real user experience, database, operating system performance, network, and more. It features a reliable correlation engine that makes it easy to cross-reference data gathered from various data sources. The solution exhibits impressive capabilities which offer numerous benefits to businesses in the media, retail, financial services, telecommunication, healthcare, and transportation industries.

Developer-Centric

Developers using the software can consistently focus on their optimization and development effort based on real-time production data. They can also create and implement their own Custom Monitoring, Analytics and Automation. Users also

It facilitates real-time code analysis and monitoring with end-to-end performance view from the web browser to the application code; SQL; DB; network; etc. and the organization down to the underlying technologies and data centers. This makes it easy to effectively pinpoint the root cause of the performance issues. Better still, Germain APM enables developers to monitor and replay/view what an end-user did (via a recorded video of the end-user browser).

Generate Highly Valuable, Actionable Insights

The platform provides invaluable business, technology, and user insights that enable DevOps, UX, CX, and marketing organizations to become more proactive and creative. It ensures business processes and metrics are monitored and analyzed in real-time to deliver analytics that enables businesses to understand where and why processes fail. The platform employs synthetic transactional mechanism and predictive analytics to deliver actionable insights. These insights help businesses remedy technical and business issues before they affect their businesses.

The top three areas where Germain APM provides the most value are:

  • User experience – It offers real-time monitoring, session replay, and issue diagnosis
  • Business process – It has friction identification and real-time monitoring capabilities
  • Technology – It equips issue diagnosis and real-time monitoring down to the transaction, Javascript, Java, C#, Node.js, and SQL, among others.

Meanwhile, what sets it apart is that it is highly customizable, affordable, and has one to 30-minute MTTI and MTTR. It also has an all-in-one APM, RUM, BPM, and Automation. Finally, it provides help for free.

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Overview of Germain APM Features

  • Real user monitoring & replay
  • Business process analytics
  • Application performance monitoring
  • Automated review of application scripting and objects
  • Intuitive dashboard
  • Plugins

What Problems Will Germain APM Solve?

1) High Churn

An upset customer is unable to check out his/her cart (either due to technical failure or due to the fact he/she doesn’t find what he/she is looking for).

Germain APM detects, alerts in real time, perform an automatic root-cause analysis of this issue and provides a recorded video of the user session, showing what the user did when he/she experienced that issue.

2) Inefficient Business Operations

Mission-critical technologies (CRM, knowledge base, etc.) are ineffectively used, delaying or breaking business processes.

Germain APM detects in real-time the performance of business processes, identifies frictions that cause the BP to fail or be delayed and provide a detailed root-cause analysis, functional and technical.

3) Poor Conversion 

A prospect/lead experiencing technical or function issue with a cloud solution and as a result of not signing up.

Germain APM detects, alerts in real time, perform an automatic root-cause analysis of this issue and provides a recorded video of the user session, showing what the user did when he/she experienced that issue

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Germain APM Position In Our Categories

Since companies have distinct business demands, it is logical that they avoid subscribing to a one-size-fits-all, ”best” system. Still, it would be hard to try to pinpoint such application even among popular software products. The logical step to undertake is to note down the several chief aspects that necessitate consideration including crucial features, plans, skill competence of staff, business size, etc. Then, you must perform your research fully. Read these Germain APM evaluations and scrutinize each of the software solutions in your list in detail. Such all-encompassing research guarantee you take out unfit applications and buy the one which has all the benefits your company requires.

Position of Germain APM in our main categories:

TOP 50

Germain APM is one of the top 50 Application Performance Monitoring Software products

If you are considering Germain APM it may also be sensible to check out other subcategories of Application Performance Monitoring Software collected in our base of B2B software reviews.

Every company has different wants and needs a system that can be personalized for their size, type of employees and clients, and the specific industry they are in. For these reasons, no platform can proffer perfect tools off-the-shelf. When you search a software product, first be sure what you require it for. Read some Germain APM Application Performance Monitoring Software reviews and ask yourself do you want basic features or do you require complex tools? Are there any industry-specific functionalities that you are searching for? Find the answers to these questions to assist your search. There are plenty of aspects that you need to reflect on and these include your budget, specific business needs, your company size, integration needs etc. Take your time, use a few free trials, and finally zero in on the platform that provides all that you need to enhance your company efficiency and productivity.

How Much Does Germain APM Cost?

Germain APM Pricing Plans:

Free Trial

Starter

$29/month

Professional

$99/month

Silver

$493/month

Gold

$1048/month

Platinum

$1781/month

Enterprise

$3028/month

Unlimited

$5000/month

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What are Germain APM pricing details?

Germain APM Pricing Plans:

Free Trial

Starter

$29/month

Professional

$99/month

Silver

$493/month

Gold

$1048/month

Platinum

$1781/month

Enterprise

$3028/month

Unlimited

$5000/month

Germain APM offers a detailed enterprise pricing model with 7 plans.

Starter – $29/month or $348/year

  • Real user monitoring
  • Root cause analysis
  • Basic email alert
  • 3days RCA data retention
  • 7days aggregated data retention

Professional – $99/month or $1190/year

  • Everything in Starter
  • 500000 APM/day

Silver – $493/month or $7100/year

  • Everything in Professional
  • 2 million APM/day

Gold – $1048/month or $12580/year

  • Everything in Silver
  • 5 million APM/month

Platinum – $ 1781/month or $21370/year

  • Everything in Gold
  • 10 million APM/day

Enterprise – $3028/month or $36340

  • Everything in Platinum
  • 2o million APM/day

Unlimited – $5000/month or $60000/year

  • Everything in Enterprise
  • Unlimited APM/month
  • Application performance monitoring
  • Technology transaction performance monitoring
  • OS monitoring
  • Network performance monitoring
  • End to end root cause analysis
  • Real-time streaming
  • Synthetic transaction
  • Intelligent email alert
  • define your analytics

User Satisfaction

Positive Social Media Mentions 40
Negative Social Media Mentions 4

We are aware that when you make a decision to buy a Application Performance Monitoring Software it’s important not only to learn how experts rank it in their reviews, but also to check whether the real users and enterprises that use these solutions are actually happy with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Germain APM reviews across a broad range of social media sites. The data is then featured in a simple to understand way indicating how many customers had positive and negative experience with Germain APM. With that information at your disposal you should be prepared to make an informed purchasing decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Germain APM?

Germain APM integrates with -any- application, including:

  • Android
  • Angular
  • Apache
  • ASP.NET
  • BI Publisher
  • Chrome
  • Citrix
  • Drupal
  • Elastic Search
  • Hadoop
  • Inquira
  • Java
  • KAFKA
  • Oracle EBS
  • React
  • Salesforce 
  • SAP 
  • Vue
  • WordPress

and many more: https://germainapm.com/benefits/benefits-for-technologies#tab12

Germain APM User Reviews

Germain APM average rating:

Average score
4.2/5 (14 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

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The most favorable review

Max

PROS: Germain APM is a robust tool that helps us manage and automate various app processes, whether in the PX, CX or some other development points. It is capable of dealing with different programming languages and suits well for applications that are made specifically for different industries. This platform is an end-to-end solution that provides flexible configurations depending on how you want to track the processes and performance of your app and hardware elements. It runs efficiently with or without the help of a cloud-based agent, or even through your own company database. This allows you to monitor the processes and browser-based programs of various apps, such as different Java scripts, WordPress and CRM among others. Some notable features include a central dashboard that accommodates cloud login, installable in the company or via the cloud, as well as it has options for notifications. You can choose the alert option you want between the configuration console or command prompts.

CONS: New users can only sign-up through Gmail. More options such as via Facebook, LinkedIn and Twitter would be great.

Reviewed 4 years ago

Read full review >

The least favorable review

Aubree

PROS: Efficient for handling different jobs in one hub. Also, it is noticeable that Germain APM remains fast and efficient through various domains we use. Now, I’m thinking if Germain APM allows the use of one login credentials into different company management through the same hub. Such a possibility would surely boost the convenience we enjoy.

CONS: We need to depend on tutorials just to start using Germain APM. Its interface also needs improvements. And it would be valuable if the Germain APM developers improve the app with the help of actual user suggestions.

Reviewed 4 years ago

Read full review >

More reviews from 14 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

The best for app process tracking

Read full review >
Marianne
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 19.09.2021 Company Size: 11-50 Employees Industry: Telecommunications

PROS: Germain APM is easy to use, loaded with useful features, and provides granular essential details. It helps us avoid undesirable incidents with our platform, especially that we can have it send alert through email or SMS before a mishap takes place. Thus, we can avoid slowing down or delayed response time on our platform. This is how Germain APM helps us prevent such problems from reaching our users. Moreover, it helps in boosting our platform too, since it can track the SLA and KPI as well as provides us with plenty of configuration options.

CONS: Tool descriptions sometimes overlay a particular feature that I want to select, thus making it difficult to make a click. This often happens when I want to filter a feature on the panel.

What do you think about this review?

Great Poor

Wonderful and powerful APM platform

Read full review >
Max
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 18.09.2021 Company Size: 1-10 Employees Industry: Computer Software

PROS: Germain APM is a robust tool that helps us manage and automate various app processes, whether in the PX, CX or some other development points. It is capable of dealing with different programming languages and suits well for applications that are made specifically for different industries. This platform is an end-to-end solution that provides flexible configurations depending on how you want to track the processes and performance of your app and hardware elements. It runs efficiently with or without the help of a cloud-based agent, or even through your own company database. This allows you to monitor the processes and browser-based programs of various apps, such as different Java scripts, WordPress and CRM among others. Some notable features include a central dashboard that accommodates cloud login, installable in the company or via the cloud, as well as it has options for notifications. You can choose the alert option you want between the configuration console or command prompts.

CONS: New users can only sign-up through Gmail. More options such as via Facebook, LinkedIn and Twitter would be great.

What do you think about this review?

Great Poor
Show More User Reviews (14)

Real-time monitoring of activities on our sites

Read full review >
Jakayla
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 22.08.2021 Company Size: More than 100 Employees Industry: N/A

PROS: We can monitor user activities on our website through real-time mode, or choose to view actual past activities through a video presentation. We can update data on the panel instantly too. It is also amazing to note that Germain APM provides excellent support for different technologies, such as for back-end systems, IIS and mobile systems. Moreover, it has a Java script monitoring console for easily determining script errors that we haven’t addressed during the development and testing processes. The platform allows us to spot such errors with the help of actual site users.

CONS: I hope that the timeline would become more visible while replaying user sessions. I hope for improvements with the details of each element on the panel. For example, I’m confused about the difference between “user click” and “mouse click”.

What do you think about this review?

Great Poor

Tracks app processes efficiently

Read full review >
Carissa
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 09.07.2021 Company Size: 1-10 Employees Industry: Computer Software

PROS: You’d get a clear graph of all activities and processes on your app through this tool. These include logins, logouts, activities on pages, as well as the users who are redirected to certain pages. The tool conveniently displays data results from a few months ago up to the most recent. That’s why this is really dependable and accurate for evaluation.

CONS: A feature that lets you compare one point to another would be helpful. Say, comparing one activity to another, comparing one user session to another or comparing different periods with each other. The Germain APM UI also needs some enhancements for a better user experience.

What do you think about this review?

Great Poor

Feedback about replay feature for user sessions

Read full review >
Nina
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.07.2021 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: What we love most about Germain APM is its replay feature for real user sessions or activities. This is a very convenient tool for tracking user activities. We didn’t experience difficulties integrating it into our operations too, especially that Germain APM has provided us with easy to follow guides.

CONS: Inserting graphs or charts on the real user session display would be terrific in terms of managing metrics and analytics. And I hope such graphs would be capable of handling few sessions too.

What do you think about this review?

Great Poor

Dependable tracker for business performance

Read full review >
Lenore
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 24.06.2021 Company Size: 11-50 Employees Industry: Computer Games

PROS: Signing up is a smooth experience, and it carries a lot of useful features that I need. These include automation, analytics and database among many others. And it doesn’t go sluggish regardless of which browser you use. They also have highly detailed guides in a FAQ section that help me learn using the tool easily. And I can’t miss talking about the monotone color theme of Germain APM, which is perfect to help avoid straining my eyes while using the platform. Germain APM is giving me a great user experience on any essential point.

CONS: A mobile Germain APM app with instant problem tracking capabilities would be great. I’m looking forward to such a convenient solution.

What do you think about this review?

Great Poor

Reliable platform for managing app performance

Read full review >
Peter
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 22.04.2021 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: Every single activity on our application is tracked by Germain APM. Then, it visualizes all the gathered data in ways that we easily understand. This makes us quicker in pointing out the main cause of a problem and then dealing with it accordingly.

CONS: Big interface improvements can help Germain APM a lot. For example, some options and selections look similar, making the app somehow confusing and inefficient to use.

What do you think about this review?

Great Poor

Best tool for app performance management

Read full review >
Aubree
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 27.03.2021 Company Size: 11-50 Employees Industry: Others

PROS: Efficient for handling different jobs in one hub. Also, it is noticeable that Germain APM remains fast and efficient through various domains we use. Now, I’m thinking if Germain APM allows the use of one login credentials into different company management through the same hub. Such a possibility would surely boost the convenience we enjoy.

CONS: We need to depend on tutorials just to start using Germain APM. Its interface also needs improvements. And it would be valuable if the Germain APM developers improve the app with the help of actual user suggestions.

What do you think about this review?

Great Poor

Good app process management platform for us

Read full review >
Adan
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 10.03.2021 Company Size: 1-10 Employees Industry: Internet

PROS: Great platform for app process management because of its phenomenal functions, capacity to handle multiple apps at once, can cover apps running on different technologies, easy to use, and it is gradually improving too. This is great for tracking different aspects of our applications, such as analyzing the average length of time a page stays open, the number of times a page is opened, and the number of clicks that a certain button receives. Moreover, Germain APM lets me easily create valuable reports for further actions. As a bonus, it has professional customer support staff who are always ready whenever necessary, and the app comes at a lower cost than other options today.

CONS: It is somehow hard to set metrics using Germain APM. That’s why, most of the time, we need to refer to its comprehensive guide to properly continue working. Despite such a problem, we can still say that this is a great tool.

What do you think about this review?

Great Poor

Tracks and replays actual user activities

Read full review >
Karley
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.03.2021 Company Size: 11-50 Employees Industry: Computer Software

PROS: Germain APM is super easy to set up in a short while. Then, you’d have a great app monitoring system on its user panel.

CONS: I think the real-time tracker makes the platform run slow. Its interface also has a lot of elements, so it feels quite messy for me.

What do you think about this review?

Great Poor

Efficient, pragmatic and unique solution

Read full review >
Emerson
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 18.08.2020 Company Size: 11-50 Employees Industry: N/A

PROS: Germain APM easily helps us grab comprehensive graphs regarding the implementation of different software and browser management processes in our company. This is truly valuable for complete management and analytic purposes.

CONS: This platform is very hard to learn especially during the early stages of implementing it in our business. Better training materials that are easy to understand would benefit its new users.

What do you think about this review?

Great Poor

I love that it replays user sessions

Read full review >
Jarod
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 15.08.2020 Company Size: 11-50 Employees Industry: Internet

PROS: I’ve tried observing Germain APM on various websites. Then, I implemented its interesting feature which is the replaying of user sessions on each site. It is cool! Germain APM makes it appear that I’m taking actual on-screen video from my website.

CONS: The Germain APM panel loads slowly. I need to wait for a few minutes before the user session replay appears on my end.

What do you think about this review?

Great Poor

Suitable even for large-scale software applications

Read full review >
Harmony
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.08.2020 Company Size: 1-10 Employees Industry: Computer Software

PROS: This platform suits any demand for a web app process management tool because of its dozens of features, as well as it works efficiently with different technologies such as Javascript and HTML. It also has the handy user replay feature that lets you review actual user sessions on your web apps. This is wonderful for tracking the time consumed by each user on your application. Then, you can implement filters such as date and time to easily scour through a lot of available data.

CONS: Germain APM employs a lot of different code languages to fit different web apps. However, this makes it quite confusing to use, since a user needs to closely comprehend each code for optimal results.

What do you think about this review?

Great Poor

Provides complete details, but easy to set up

Read full review >
Alisa
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 31.07.2020 Company Size: 1-10 Employees Industry: Computer Software

PROS: The tracker of user activities is fantastic because it helps me review each user session, then see how a particular user behaves on our website. This gives me a complete overview of such important user information while using our site. Plus, such data is important when debugging an error too.

CONS: The panel loads sluggishly. More improvements are needed to be implemented on the platform. Such enhancements should include boosting the looks or style of its interface.

What do you think about this review?

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The best for app process tracking

Read full review >
Marianne
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 19.09.2021 Company Size: 11-50 Employees Industry: Telecommunications

Wonderful and powerful APM platform

Read full review >
Max
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 18.09.2021 Company Size: 1-10 Employees Industry: Computer Software

Real-time monitoring of activities on our sites

Read full review >
Jakayla
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 22.08.2021 Company Size: More than 100 Employees Industry: N/A

Tracks app processes efficiently

Read full review >
Carissa
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 09.07.2021 Company Size: 1-10 Employees Industry: Computer Software

Feedback about replay feature for user sessions

Read full review >
Nina
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.07.2021 Company Size: 1-10 Employees Industry: Information Technology and Services
Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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