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GetFiveStars Review
What is GetFiveStars?
GetFiveStars is a fully integrated and highly customizable online reputation management platform. The application assists businesses in gaining customer ratings and encouraging clients to leave testimonials on online review sites.
With GetFiveStars, companies have several methods they can use to ask for customer feedback. They can choose between email, SMS, and even onsite testimonial capture. As the application is web-based, the manager or a representative can interview customers can capture their opinions before they leave the premises with the use of tablets or iPads.
Furthermore, GetFiveStars has a robust dashboard where proprietors and managers can gain an overall insight of their company’s performance. This enables them to address performance issues as well as create strategic plans to enhance their customer service to gain more positive reviews.
Show MoreOverview of GetFiveStars Benefits
Fast & Easy Requests
Gaining customer reviews can be an arduous task. But with GetFiveStars, the process becomes an easy one. All users have to do is input customer email address or mobile number into the system and the application takes care of sending them customizable testimonial requests.
Onsite Feedback Capture
One of the best ways to capture customer feedback is to do it onsite. That is why GetFiveStars enable users to turn their tablets and iPads into a mobile review gathering device. Doing so gives establishments fresh and instant testimonials.
Automated Feedback Invitations
GetFiveStars affords companies the ability to integrate the application with their existing CRM solutions and other customer databases to make certain no customer is unengaged. By doing so, the review request and capturing process is fully automated, allowing users to focus more on onsite and personal customer engagement.
NPS Capture
A company that knows its NPS can utilize it in gauging their KPIs. That is why GetFiveStars enable companies to capture it. This allows them to improve their performances further to enhance their customer service. This leads to more happy customers and to more glowing reviews.
Testimonials Widget
With GetFiveStars, companies are able to show off their positive customer testimonials. This provides website visitors and future clients with an optimistic insight to assist them in deciding whether to go with the business organization’s services or not.
Unhappy Customer Alert
Less than positive customer experiences can be unavoidable at times but that does not mean they cannot be turned around. GetFiveStars instantly alerts the management in the case of negative feedback so that they can immediately address the issue. This way, they can follow-up with the customer and give them a better customer service compared to what they previously encountered.
Online Reviews Generation
With GetFiveStars, not only can business organizations ask customers rate their service, they can also request them to leave a feedback on online review sites. This assists them in spreading the word about their service and allows previous customers’ satisfactory experiences do the marketing for them.
Monitoring & Reporting Functions
GetFiveStars is equipped with several monitoring and reporting capabilities. Reports can be sent to the managements’ email addresses on a weekly or monthly basis automatically. This allows companies to always be informed regarding their own performances in different areas so they are always ready to make informed decisions.
Show MoreOverview of GetFiveStars Features
- Single Customer Email Entry
- Bulk Customer Email Entry
- Single or Bulk Email Feedback Requests
- SMS Feedback Requests
- Tablet & iPad Kiosk Mode
- API Integration
- Net Promoter Score Capture
- Customer Testimonials Builder
- Testimonial Widget
- Online Review Requests
- NPS Reporting
- Reviews Monitoring
- Automated Reports
- Negative Reviews Alerts
GetFiveStars Position In Our Categories
Knowing that companies have distinct business requirements, it is logical that they abstain from seeking an all-in-one, “perfect” solution. Having said that, it is hard to try to discover such an app even among widely used software solutions. The clever thing to do would be to tabulate the numerous main aspects which necessitate examination like essential features, costing, technical skill aptitude of staff members, company size, etc. Next, you must conduct your research systematically. Browse through some GetFiveStars evaluations and explore the other software products in your shortlist in detail. Such comprehensive research ensures you drop unfit apps and pay for the system that offers all the features your company requires to achieve growth.
Position of GetFiveStars in our main categories:
TOP
50
GetFiveStars is one of the top 50 Reputation Management Software products
If you are considering GetFiveStars it could also be a good idea to check out other subcategories of Reputation Management Software gathered in our base of B2B software reviews.
Each company has different needs and requires a software that can be personalized for their size, type of workers and clients, and the specific industry they are in. For these reasons, no platform can offer perfect functionality out-of-the-box. When you search a software system, first be sure what you need it for. Read some GetFiveStars Reputation Management Software reviews and ask yourself do you want basic tools or do you want advanced features? Are there any industry-specific features that you are looking for? Find the answers to these questions to help your search. There are multiple factors that you need to consider and these include your finances, specific business wants, your company size, integration needs etc. Take your time, use a few free trials, and finally select the platform that provides all that you want to improve your organization competence and productivity.
How Much Does GetFiveStars Cost?
GetFiveStars Pricing Plans:
Free Trial
Multi-Location Basic
$39.95/location/month
Multi-Location Pro
$75.00/location/month
Multi-Location Pro Plus
$99.00/location/month
Multi-Location Executive
$249.00/location/month
Enterprise & Franchise 1 Location
$39.95/location/month
Enterprise & Franchise 2-10 Locations
$29.00/location/month
Enterprise & Franchise 11-16 Locations
$24.00/location/month
Enterprise & Franchise 17-25 Locations
$21.00/location/month
Enterprise & Franchise 26-40 Locations
$18.00/location/month
Enterprise & Franchise 41-100 Locations
$15.00/location/month
Enterprise & Franchise 100+ Locations
$12.00/location/month
Enterprise & Franchise More than 500 Locations
Contact vendor
Agency Basic 1 Location
$39.95/location/month
Agency Basic 2-10 Locations
$29.00/location/month
Agency Basic 11-16 Locations
$24.00/location/month
Agency Basic 17-25 Locations
$21.00/location/month
Agency Basic 26-40 Locations
$18.00/location/month
Agency Basic 41-100 Locations
$15.00/location/month
Agency Basic 100+ Locations
$12.00/location/month
Agency Pro 1 Location
$75.00/location/month
Agency Pro 2-10 Locations
$55.00/location/month
Agency Pro 11-16 Locations
$42.00/location/month
Agency Pro 17-25 Locations
$35.00/location/month
Agency Pro 26-40 Locations
$32.00/location/month
Agency Pro 41-100 Locations
$29.00/location/month
Agency Pro 100+ Locations
$25.00/location/month
Agency Pro Plus 1 Location
$99.00/location/month
Agency Pro Plus 2-10 Locations
$69.00/location/month
Agency Pro Plus 11-16 Locations
$55.00/location/month
Agency Pro Plus 17-25 Locations
$47.00/location/month
Agency Pro Plus 26-40 Locations
$44.00/location/month
Agency Pro Plus 41-100 Locations
$41.00/location/month
Agency Pro Plus 100+ Locations
$38.00/location/month
Agency Executive 1 Location
$249.00/location/month
Agency Executive 2-10 Locations
$199.00/location/month
Agency Executive 11-16 Locations
$185.00/location/month
Agency Executive 17-25 Locations
$170.00/location/month
Agency Executive 26-40 Locations
$155.00/location/month
Agency Executive 41-100 Locations
$145.00/location/month
Agency Executive 100+ Locations
$140.00/location/month
What are GetFiveStars pricing details?
GetFiveStars Pricing Plans:
Free Trial
Multi-Location Basic
$39.95/location/month
Multi-Location Pro
$75.00/location/month
Multi-Location Pro Plus
$99.00/location/month
Multi-Location Executive
$249.00/location/month
Enterprise & Franchise 1 Location
$39.95/location/month
Enterprise & Franchise 2-10 Locations
$29.00/location/month
Enterprise & Franchise 11-16 Locations
$24.00/location/month
Enterprise & Franchise 17-25 Locations
$21.00/location/month
Enterprise & Franchise 26-40 Locations
$18.00/location/month
Enterprise & Franchise 41-100 Locations
$15.00/location/month
Enterprise & Franchise 100+ Locations
$12.00/location/month
Enterprise & Franchise More than 500 Locations
Contact vendor
Agency Basic 1 Location
$39.95/location/month
Agency Basic 2-10 Locations
$29.00/location/month
Agency Basic 11-16 Locations
$24.00/location/month
Agency Basic 17-25 Locations
$21.00/location/month
Agency Basic 26-40 Locations
$18.00/location/month
Agency Basic 41-100 Locations
$15.00/location/month
Agency Basic 100+ Locations
$12.00/location/month
Agency Pro 1 Location
$75.00/location/month
Agency Pro 2-10 Locations
$55.00/location/month
Agency Pro 11-16 Locations
$42.00/location/month
Agency Pro 17-25 Locations
$35.00/location/month
Agency Pro 26-40 Locations
$32.00/location/month
Agency Pro 41-100 Locations
$29.00/location/month
Agency Pro 100+ Locations
$25.00/location/month
Agency Pro Plus 1 Location
$99.00/location/month
Agency Pro Plus 2-10 Locations
$69.00/location/month
Agency Pro Plus 11-16 Locations
$55.00/location/month
Agency Pro Plus 17-25 Locations
$47.00/location/month
Agency Pro Plus 26-40 Locations
$44.00/location/month
Agency Pro Plus 41-100 Locations
$41.00/location/month
Agency Pro Plus 100+ Locations
$38.00/location/month
Agency Executive 1 Location
$249.00/location/month
Agency Executive 2-10 Locations
$199.00/location/month
Agency Executive 11-16 Locations
$185.00/location/month
Agency Executive 17-25 Locations
$170.00/location/month
Agency Executive 26-40 Locations
$155.00/location/month
Agency Executive 41-100 Locations
$145.00/location/month
Agency Executive 100+ Locations
$140.00/location/month
GetFiveStars offers several SMB and enterprise pricing packages, depending on the number of managed locations. Give the details a look, and select the best plan for your business:
Multi-Location Pricing
Basic – $39.95/location/month
- Up to 1,000 New Customer Profiles Monthly
- 1,000 Email Requests per Month (30 a day)
- Performance & Review Reports
- Monitor Up to 5 Review Sites
- Testimonial Widget
- Custom Survey Questions
- User Guide and Chat & Email Support
- Zapier Integration
Pro – $75.00/location/month
- Up to 3,500 New Customer Profiles Monthly
- 3,000 Email Requests per Month (100 a day)
- 200 SMS Review Requests Credits
- Performance & Review Reports
- Monitor Up to 5 Review Sites
- Testimonial Widget
- Custom Survey Questions
- Captive Wi-Fi Portal
- User Guide and Chat & Email Support
- API, Zapier, & Webhooks Integration
Pro Plus – $99.00/location/month
- Up to 6,000 New Customer Profiles Monthly
- 4,000 Email Requests per Month (130 a day)
- 400 SMS Review Requests Credits
- Performance & Review Reports
- Monitor Up to 5 Review Sites
- Testimonial Widget
- Custom Survey Questions
- Captive Wi-Fi Portal
- User Guide and Chat & Email Support
- API, Zapier, & Webhooks Integration
Executive – $249.00/location/month
- Up to 10,000 New Customer Profiles Monthly
- 7,500 Email Requests per Month (230 a day)
- 1,000 SMS Review Requests Credits
- Performance & Review Reports
- Monitor Up to 5 Review Sites
- Testimonial Widget
- Custom Survey Questions
- Captive Wi-Fi Portal
- All Support Methods and Phone
- API, Zapier, & Webhooks Integration
- Insights Report – Customer Feedback Analysis
Enterprise & Franchise Info
- 1 Location – $39.95/location/month
- 2-10 Locations – $29.00/location/month
- 11-16 Locations – $24.00/location/month
- 17-25 Locations – $21.00/location/month
- 26-40 Locations – $18.00/location/month
- 41-100 Locations – $15.00/location/month
- 100+ Locations – $12.00/location/month
- More than 500 Locations – custom pricing
Enterprise & Franchise solutions can automate feedback requests, tag locations, manage and monitor businesses at the corporate and location levels, optimize local search and search engine results, and capture Net Promoter Scores and analyze them.
Agency Whitelabel
Basic
- 1 Location – $39.95/location/month
- 2-10 Locations – $29.00/location/month
- 11-16 Locations – $24.00/location/month
- 17-25 Locations – $21.00/location/month
- 26-40 Locations – $18.00/location/month
- 41-100 Locations – $15.00/location/month
- 100+ Locations – $12.00/location/month
- 1,000 New Customer Profiles per Month
- 1,000 Email Requests (30 a day)
Pro
- 1 Location – $75.00/location/month
- 2-10 Locations – $55.00/location/month
- 11-16 Locations – $42.00/location/month
- 17-25 Locations – $35.00/location/month
- 26-40 Locations – $32.00/location/month
- 41-100 Locations – $29.00/location/month
- 100+ Locations – $25.00/location/month
- 3,500 New Customer Profiles per Month
- 3,000 Email Requests (100 a day)
- 200 SMS Review Requests Credits
- Wi-Fi Portal ($200 one-time device fee)
Pro Plus
- 1 Location – $99.00/location/month
- 2-10 Locations – $69.00/location/month
- 11-16 Locations – $55.00/location/month
- 17-25 Locations – $47.00/location/month
- 26-40 Locations – $44.00/location/month
- 41-100 Locations – $41.00/location/month
- 100+ Locations – $38.00/location/month
- 6,000 New Customer Profiles per Month
- 4,000 Email Requests (130 a day)
- 400 SMS Review Requests Credits
- Wi-Fi Portal ($200 one-time device fee)
Executive
- 1 Location – $249.00/location/month
- 2-10 Locations – $199.00/location/month
- 11-16 Locations – $185.00/location/month
- 17-25 Locations – $170.00/location/month
- 26-40 Locations – $155.00/location/month
- 41-100 Locations – $145.00/location/month
- 100+ Locations – $140.00/location/month
- 10,000 New Customer Profiles per Month
- 7,500 Email Requests (250 a day)
- 1,000 SMS Review Requests Credits
- Wi-Fi Portal Included
For questions regarding pricing plans, contact GetFiveStars through email or chat.
User Satisfaction
Positive Social Media Mentions
4
Negative Social Media Mentions
0
We are aware that when you make a decision to get a Reputation Management Software it’s vital not only to find out how professionals score it in their reviews, but also to find out if the real people and enterprises that purchased this software are indeed satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and GetFiveStars reviews across a wide array of social media sites. The information is then featured in an easy to digest way indicating how many users had positive and negative experience with GetFiveStars. With that information at your disposal you should be ready to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for GetFiveStars?
GetFiveStars can be integrated with numerous third-party services via API, Zapier, and Webhooks.
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