iAdvize Review
What is iAdvize?
iAdvize is a conversational platform that connects customers or prospects looking for advice with experts who are available 24/7 via real-time messaging. It maintains a profitable human touch, empowered with artificial intelligence, to the digital experience at scale. iAdvize is the European leader in conversational marketing and is used by more than 2,000 brands across 100 different countries around the world, including major brands like Cdiscount, Disney, L’Oréal, Nespresso, TUI, BMW, Michelin, House of Fraser, Interflora, Feelunique and Alfred Dunhill.
This business engagement solution allows you to see opportunities wherever they are and engage them on one or more devices, whether on their smartphones, tablets, desktops, and laptops. iAdvize connects shoppers with actual experts, ranging from fashionistas, wine connaisseurs, sneakerheads, sports enthusiasts, and more, providing shoppers with expert advice and knowledge to help them decide and make the purchase.
Show MoreOverview of iAdvize Benefits
iAdvize helps you find customers and prospects that require professional guidance, whether on your website or on social media. The software lets you focus on online visitors who are having a hard time making a decision or repeat customers who provide more value to your brand. With its predictive targeting feature, you can identify which visitors need help and quickly get to them before they leave your website.
Real-time big data analysis reveals what your customer behaviors and tendencies are, allowing you to anticipate what they need or looking for so you can implement effective engagement tactics and get them to complete the transaction. You also give your customers the say when it comes to contacting them. Whether they want to remain in touch via email, social media, or text, iAdvize helps you provide them with a smooth, seamless experience every single time.
With iAdvize, you connect your shoppers with ibbü experts who share the same passion and interests. This functionality allows you to give your customers sound, authentic advice from the experts. You also get financial compensation for allowing them to dispense their expert tips in real time.
Customer service agents love iAdvize as it provides them with the tools they need to deliver high-quality service to online shoppers. Co-browsing capability lets them see what their visitors see in real time, allowing them to determine browsing patterns, on-site interactions, and more. The software also allows them to engage multiple chat sessions with various visitors effortlessly.
iAdvize comes with a supervision panel that displays performance metrics, indicators, and analytics, giving supervisors and manager a full view of your team’s performance. The data they get help in further enhancing overall performance and quality of service.
Show MoreOverview of iAdvize Features
- Predictive Targeting
- Scoring
- Elastic Targeting
- Engagement via Website, Social Media, Messaging App
- Access to ibbü experts
- Co-browsing
- Predictive Texts
- Multiple Answers
- Performance Supervision and Monitoring
What Problems Will iAdvize Solve?
1. Ubiquity: Engaging with your customers out of office hours (evenings and weekends)
Tom is head of digital for a popular clothing brand. Over the last three quarters, Tom noticed that there has been a spike in traffic during the hours of 8-10pm on weekdays and also at weekends, despite this increase in traffic the number online sales have not increased. Luckily for Q4 Tom has rolled out one of the iAdvize solutions, ibbü, an on-demand pool of experts paid to enhance customer experience and boost online sales.
iAdvize expertly sourced savvy enthusiasts for Tom’s clothing brand, who are available to chat to online shoppers during evenings and weekends and share their expert knowledge to help shoppers with their buying decision. One month into Q4 Tom is already seeing a 17% increase in conversion rate but not only that, customer satisfaction is 97%.
2. Increasing online conversion rates (4.45 UK average)
Sarah is the e-commerce director for a well established UK travel company. With website traffic at it’s highest in 5 years it is has come to her attention that the conversion rate has dropped to 3.2% vs the UK average of 4.45%. Looking to increase this conversion rate, Sarah began to work with iAdvize.
The iAdvize algorithm was able to quickly detect those visitors who were abandoning their baskets and through the use of targeting rules, it was able to prompt agents to quickly assist them with their choice of holiday. Over 1 year Sarah has seen the conversion rates multiply by 9.
3. Improving customer satisfaction
John is the customer success manager for a well-known insurance company in the UK and his target is to increase customer satisfaction rates above 85% over the next 2 years. Deployed in just 30 days, the iAdvize solution has enabled the customer service team to handle visitor requests quickly and efficiently from one interface.
Using the co browsing feature they are able to guide the visitor through their journey in real time and respond faster than ever through the use of canned responses. Also as iAdvize offers multiple touch points it means that John and his team have been able to respond to customers wherever they are e.g. on chat, WhatsApp or Facebook Messenger. 6 months in satisfaction rate is already at 92%.
iAdvize Position In Our Categories
Knowing that businesses have unique business-related requirements, it is only prudent they abstain from deciding on a one-size-fits-all, “perfect” business application. Still, it is futile to chance on such application even among sought-after software solutions. The practicable step to undertake can be to write the various significant factors which merit consideration like crucial features, plans, technical skill ability of staff members, company size, etc. Next, you should double down on the product research through and through. Browse over some iAdvize evaluations and check out each of the solutions in your list more closely. Such comprehensive research ensures you weed out unfit software solutions and choose the one that has all the function your business requires.
Position of iAdvize in our main categories:
TOP
100
iAdvize is one of the top 100 eCommerce Platforms products
If you are considering iAdvize it could also be sensible to examine other subcategories of eCommerce Platforms gathered in our base of B2B software reviews.
Since each organization has unique business wants, it is advisable for them to refrain from searching for a one-size-fits-all perfect software application. Needless to say, it would be useless to try to find such a platform even among widely used software solutions. The clever thing to do would be to catalog the various important aspects that need consideration such as key features, finances, skill levels of staff members, company size etc. Then, you should do your research thoroughly. Read some iAdvize eCommerce Platforms reviews and check out each of the other apps in your shortlist in detail. Such comprehensive homework can ensure you weed out ill-fitting platforms and select the system that offers all the features you need for business success.
How Much Does iAdvize Cost?
iAdvize Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are iAdvize pricing details?
iAdvize Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact iAdvize for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
User Satisfaction
Positive Social Media Mentions
79
Negative Social Media Mentions
0
We are aware that when you make a decision to buy a eCommerce Platforms it’s crucial not only to find out how experts rank it in their reviews, but also to discover whether the actual users and companies that use it are genuinely satisfied with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and iAdvize reviews across a vast array of social media sites. The information is then presented in an easy to understand format revealing how many clients had positive and negative experience with iAdvize. With that information at hand you should be prepared to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
- On Premise
- Open API
Language Support
- English
- Dutch
- Swedish
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for iAdvize?
iAdvize integrates with the following business systems and applications:
- Zendesk
- Google Analytics
- Salesforce
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