iAdvize Review
What is iAdvize?
iAdvize is a conversational platform that connects customers or prospects looking for advice with experts who are available 24/7 via real-time messaging. It maintains a profitable human touch, empowered with artificial intelligence, to the digital experience at scale. iAdvize is the European leader in conversational marketing and is used by more than 2,000 brands across 100 different countries around the world, including major brands like Cdiscount, Disney, L’Oréal, Nespresso, TUI, BMW, Michelin, House of Fraser, Interflora, Feelunique and Alfred Dunhill.
This business engagement solution allows you to see opportunities wherever they are and engage them on one or more devices, whether on their smartphones, tablets, desktops, and laptops. iAdvize connects shoppers with actual experts, ranging from fashionistas, wine connaisseurs, sneakerheads, sports enthusiasts, and more, providing shoppers with expert advice and knowledge to help them decide and make the purchase.
Show MoreOverview of iAdvize Benefits
iAdvize helps you find customers and prospects that require professional guidance, whether on your website or on social media. The software lets you focus on online visitors who are having a hard time making a decision or repeat customers who provide more value to your brand. With its predictive targeting feature, you can identify which visitors need help and quickly get to them before they leave your website.
Real-time big data analysis reveals what your customer behaviors and tendencies are, allowing you to anticipate what they need or looking for so you can implement effective engagement tactics and get them to complete the transaction. You also give your customers the say when it comes to contacting them. Whether they want to remain in touch via email, social media, or text, iAdvize helps you provide them with a smooth, seamless experience every single time.
With iAdvize, you connect your shoppers with ibbü experts who share the same passion and interests. This functionality allows you to give your customers sound, authentic advice from the experts. You also get financial compensation for allowing them to dispense their expert tips in real time.
Customer service agents love iAdvize as it provides them with the tools they need to deliver high-quality service to online shoppers. Co-browsing capability lets them see what their visitors see in real time, allowing them to determine browsing patterns, on-site interactions, and more. The software also allows them to engage multiple chat sessions with various visitors effortlessly.
iAdvize comes with a supervision panel that displays performance metrics, indicators, and analytics, giving supervisors and manager a full view of your team’s performance. The data they get help in further enhancing overall performance and quality of service.
Show MoreOverview of iAdvize Features
- Predictive Targeting
- Scoring
- Elastic Targeting
- Engagement via Website, Social Media, Messaging App
- Access to ibbü experts
- Co-browsing
- Predictive Texts
- Multiple Answers
- Performance Supervision and Monitoring
What Problems Will iAdvize Solve?
1. Ubiquity: Engaging with your customers out of office hours (evenings and weekends)
Tom is head of digital for a popular clothing brand. Over the last three quarters, Tom noticed that there has been a spike in traffic during the hours of 8-10pm on weekdays and also at weekends, despite this increase in traffic the number online sales have not increased. Luckily for Q4 Tom has rolled out one of the iAdvize solutions, ibbü, an on-demand pool of experts paid to enhance customer experience and boost online sales.
iAdvize expertly sourced savvy enthusiasts for Tom’s clothing brand, who are available to chat to online shoppers during evenings and weekends and share their expert knowledge to help shoppers with their buying decision. One month into Q4 Tom is already seeing a 17% increase in conversion rate but not only that, customer satisfaction is 97%.
2. Increasing online conversion rates (4.45 UK average)
Sarah is the e-commerce director for a well established UK travel company. With website traffic at it’s highest in 5 years it is has come to her attention that the conversion rate has dropped to 3.2% vs the UK average of 4.45%. Looking to increase this conversion rate, Sarah began to work with iAdvize.
The iAdvize algorithm was able to quickly detect those visitors who were abandoning their baskets and through the use of targeting rules, it was able to prompt agents to quickly assist them with their choice of holiday. Over 1 year Sarah has seen the conversion rates multiply by 9.
3. Improving customer satisfaction
John is the customer success manager for a well-known insurance company in the UK and his target is to increase customer satisfaction rates above 85% over the next 2 years. Deployed in just 30 days, the iAdvize solution has enabled the customer service team to handle visitor requests quickly and efficiently from one interface.
Using the co browsing feature they are able to guide the visitor through their journey in real time and respond faster than ever through the use of canned responses. Also as iAdvize offers multiple touch points it means that John and his team have been able to respond to customers wherever they are e.g. on chat, WhatsApp or Facebook Messenger. 6 months in satisfaction rate is already at 92%.
iAdvize Position In Our Categories
Because businesses have distinct business-related requirements, it is only sensible that they avoid deciding on an all-in-one, ideal business program. However, it would be difficult to try to chance on such an app even among popular software systems. The reasonable thing to undertake would be to narrow down the numerous critical factors which call for a scrutiny such as crucial features, costing, skill levels of staff members, company size, etc. Next, you must follow through your research exhaustively. Have a look at these iAdvize evaluations and check out each of the software options in your list more closely. Such well-rounded product investigation guarantee you steer clear of poorly fit apps and select the system which delivers all the function your company requires.
Position of iAdvize in our main categories:
TOP
100
iAdvize is one of the top 100 eCommerce Platforms products
If you are considering iAdvize it could also be beneficial to check out other subcategories of eCommerce Platforms collected in our base of SaaS software reviews.
It's crucial to note that almost no software in the eCommerce Platforms category is going to be an ideal solution able to meet all the needs of various business types, sizes and industries. It may be a good idea to read a few iAdvize eCommerce Platforms reviews first as certain solutions may dominate just in a really narrow set of applications or be prepared with a very specific type of industry in mind. Others may function with an idea of being simple and intuitive and therefore lack advanced functionalities welcomed by more experienced users. You can also come across software that focus on a large group of users and provide a complex feature base, however this usually comes at a more significant price of such a service. Ensure you're aware of your requirements so that you purchase a solution that has all the functionalities you look for.
How Much Does iAdvize Cost?
iAdvize Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are iAdvize pricing details?
iAdvize Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact iAdvize for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
User Satisfaction
Positive Social Media Mentions
79
Negative Social Media Mentions
0
We realize that when you decide to buy a eCommerce Platforms it’s important not only to see how professionals score it in their reviews, but also to check if the real people and enterprises that use these solutions are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and iAdvize reviews across a vast array of social media sites. The information is then displayed in a simple to digest format showing how many clients had positive and negative experience with iAdvize. With that information at your disposal you should be prepared to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
- On Premise
- Open API
Language Support
- English
- Dutch
- Swedish
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for iAdvize?
iAdvize integrates with the following business systems and applications:
- Zendesk
- Google Analytics
- Salesforce
iAdvize
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular iAdvize Alternatives
Top Competitors To iAdvize By Price
Product name:
Price:
Trending eCommerce Platforms Reviews
iAdvize Comparisons
Product name:
Page last modified
Did you find this review useful?
Yes
No
Thank you for your feedback
How can we make this page better?
Unsure about this software?
FIND ALTERNATIVES
Why is FinancesOnline free?