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iAdvize REVIEW

eCommerce Software

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What is iAdvize?

iAdvize is a conversational platform that connects customers or prospects looking for advice with experts who are available 24/7 via real-time messaging. It maintains a profitable human touch, empowered with artificial intelligence, to the digital experience at scale. iAdvize is the European leader in conversational marketing and is used by more than 2,000 brands across 100 different countries around the world, including major brands like Cdiscount, Disney, L’Oréal, Nespresso, TUI, BMW, Michelin, House of Fraser, Interflora, Feelunique and Alfred Dunhill.

This business engagement solution allows you to see opportunities wherever they are and engage them on one or more devices, whether on their smartphones, tablets, desktops, and laptops. iAdvize connects shoppers with actual experts, ranging from fashionistas, wine connaisseurs, sneakerheads, sports enthusiasts, and more, providing shoppers with expert advice and knowledge to help them decide and make the purchase.

Overview of iAdvize Benefits

iAdvize helps you find customers and prospects that require professional guidance, whether on your website or on social media. The software lets you focus on online visitors who are having a hard time making a decision or repeat customers who provide more value to your brand. With its predictive targeting feature, you can identify which visitors need help and quickly get to them before they leave your website.

Real-time big data analysis reveals what your customer behaviors and tendencies are, allowing you to anticipate what they need or looking for so you can implement effective engagement tactics and get them to complete the transaction. You also give your customers the say when it comes to contacting them. Whether they want to remain in touch via email, social media, or text, iAdvize helps you provide them with a smooth, seamless experience every single time.

With iAdvize, you connect your shoppers with ibbü experts who share the same passion and interests. This functionality allows you to give your customers sound, authentic advice from the experts. You also get financial compensation for allowing them to dispense their expert tips in real time.

Customer service agents love iAdvize as it provides them with the tools they need to deliver high-quality service to online shoppers. Co-browsing capability lets them see what their visitors see in real time, allowing them to determine browsing patterns, on-site interactions, and more. The software also allows them to engage multiple chat sessions with various visitors effortlessly.

iAdvize comes with a supervision panel that displays performance metrics, indicators, and analytics, giving supervisors and manager a full view of your team’s performance. The data they get help in further enhancing overall performance and quality of service.

Overview of iAdvize Features

  • Predictive Targeting
  • Scoring
  • Elastic Targeting
  • Engagement via Website, Social Media, Messaging App
  • Access to ibbü experts
  • Co-browsing
  • Predictive Texts
  • Multiple Answers
  • Performance Supervision and Monitoring

What Problems Will iAdvize Solve?

1. Ubiquity: Engaging with your customers out of office hours (evenings and weekends)

Tom is head of digital for a popular clothing brand. Over the last three quarters, Tom noticed that there has been a spike in traffic during the hours of 8-10pm on weekdays and also at weekends, despite this increase in traffic the number online sales have not increased. Luckily for Q4 Tom has rolled out one of the iAdvize solutions, ibbü, an on-demand pool of experts paid to enhance customer experience and boost online sales.

iAdvize expertly sourced savvy enthusiasts for Tom’s clothing brand, who are available to chat to online shoppers during evenings and weekends and share their expert knowledge to help shoppers with their buying decision. One month into Q4 Tom is already seeing a 17% increase in conversion rate but not only that, customer satisfaction is 97%.

2. Increasing online conversion rates (4.45 UK average)

Sarah is the e-commerce director for a well established UK travel company. With website traffic at it’s highest in 5 years it is has come to her attention that the conversion rate has dropped to 3.2% vs the UK average of 4.45%. Looking to increase this conversion rate, Sarah began to work with iAdvize.

The iAdvize algorithm was able to quickly detect those visitors who were abandoning their baskets and through the use of targeting rules, it was able to prompt agents to quickly assist them with their choice of holiday. Over 1 year Sarah has seen the conversion rates multiply by 9.

3. Improving customer satisfaction

John is the customer success manager for a well-known insurance company in the UK and his target is to increase customer satisfaction rates above 85% over the next 2 years. Deployed in just 30 days, the iAdvize solution has enabled the customer service team to handle visitor requests quickly and efficiently from one interface.

Using the co browsing feature they are able to guide the visitor through their journey in real time and respond faster than ever through the use of canned responses. Also as iAdvize offers multiple touch points it means that John and his team have been able to respond to customers wherever they are e.g. on chat, WhatsApp or Facebook Messenger. 6 months in satisfaction rate is already at 92%.

Awards & Quality Certificates


iAdvize Position In Our Categories

Position of iAdvize in our main categories:


iAdvize is one of the top 50 eCommerce Softwareproducts


iAdvize is one of the 50
eCommerce Software products

If you are interested in iAdvize it may also be a good idea to check out other subcategories of Best eCommerce Software collected in our database of B2B software reviews.

There are popular and widely used applications in each software category. But are they essentially the best fit for your enterprise’s specific requirements? A trendy software solution may have thousands of users, but does it present what you need? For this reason, do not blindly spend on popular systems. Read at least a few iAdvize reviews and think about the factors that you desire in the software such as the price, main features, available integrations etc. Then, shortlist a few solutions that fit your requirements. Try out the free trials of these apps, read online reviews, get information from the maker, and do your investigation thoroughly. This in-depth groundwork is sure to aid you find the most excellent software solution for your company’s specific needs.

How Much Does iAdvize Cost?

iAdvize Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Contact iAdvize for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

User Satisfaction

We realize that when you make a decision to buy eCommerce Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and iAdvize reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with iAdvize. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
  • Dutch
  • Swedish
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
  • Cloud Hosted
  • On Premise
  • Open API

What Support Does This Vendor Offer?


What are iAdvize pricing details?

iAdvize Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Contact iAdvize for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

What integrations are available for iAdvize?

iAdvize integrates with the following business systems and applications:

  • Zendesk
  • Google Analytics
  • Salesforce

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