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iAdvize Review

iAdvize
Our score: 8.8 User satisfaction: 100%

What is iAdvize?

iAdvize is a conversational platform that connects customers or prospects looking for advice with experts who are available 24/7 via real-time messaging. It maintains a profitable human touch, empowered with artificial intelligence, to the digital experience at scale. iAdvize is the European leader in conversational marketing and is used by more than 2,000 brands across 100 different countries around the world, including major brands like Cdiscount, Disney, L’Oréal, Nespresso, TUI, BMW, Michelin, House of Fraser, Interflora, Feelunique and Alfred Dunhill.

This business engagement solution allows you to see opportunities wherever they are and engage them on one or more devices, whether on their smartphones, tablets, desktops, and laptops. iAdvize connects shoppers with actual experts, ranging from fashionistas, wine connaisseurs, sneakerheads, sports enthusiasts, and more, providing shoppers with expert advice and knowledge to help them decide and make the purchase.

Overview of iAdvize Benefits

iAdvize helps you find customers and prospects that require professional guidance, whether on your website or on social media. The software lets you focus on online visitors who are having a hard time making a decision or repeat customers who provide more value to your brand. With its predictive targeting feature, you can identify which visitors need help and quickly get to them before they leave your website.

Real-time big data analysis reveals what your customer behaviors and tendencies are, allowing you to anticipate what they need or looking for so you can implement effective engagement tactics and get them to complete the transaction. You also give your customers the say when it comes to contacting them. Whether they want to remain in touch via email, social media, or text, iAdvize helps you provide them with a smooth, seamless experience every single time.

With iAdvize, you connect your shoppers with ibbü experts who share the same passion and interests. This functionality allows you to give your customers sound, authentic advice from the experts. You also get financial compensation for allowing them to dispense their expert tips in real time.

Customer service agents love iAdvize as it provides them with the tools they need to deliver high-quality service to online shoppers. Co-browsing capability lets them see what their visitors see in real time, allowing them to determine browsing patterns, on-site interactions, and more. The software also allows them to engage multiple chat sessions with various visitors effortlessly.

iAdvize comes with a supervision panel that displays performance metrics, indicators, and analytics, giving supervisors and manager a full view of your team’s performance. The data they get help in further enhancing overall performance and quality of service.

Overview of iAdvize Features

  • Predictive Targeting
  • Scoring
  • Elastic Targeting
  • Engagement via Website, Social Media, Messaging App
  • Access to ibbü experts
  • Co-browsing
  • Predictive Texts
  • Multiple Answers
  • Performance Supervision and Monitoring

What Problems Will iAdvize Solve?

1. Ubiquity: Engaging with your customers out of office hours (evenings and weekends)

Tom is head of digital for a popular clothing brand. Over the last three quarters, Tom noticed that there has been a spike in traffic during the hours of 8-10pm on weekdays and also at weekends, despite this increase in traffic the number online sales have not increased. Luckily for Q4 Tom has rolled out one of the iAdvize solutions, ibbü, an on-demand pool of experts paid to enhance customer experience and boost online sales.

iAdvize expertly sourced savvy enthusiasts for Tom’s clothing brand, who are available to chat to online shoppers during evenings and weekends and share their expert knowledge to help shoppers with their buying decision. One month into Q4 Tom is already seeing a 17% increase in conversion rate but not only that, customer satisfaction is 97%.

2. Increasing online conversion rates (4.45 UK average)

Sarah is the e-commerce director for a well established UK travel company. With website traffic at it’s highest in 5 years it is has come to her attention that the conversion rate has dropped to 3.2% vs the UK average of 4.45%. Looking to increase this conversion rate, Sarah began to work with iAdvize.

The iAdvize algorithm was able to quickly detect those visitors who were abandoning their baskets and through the use of targeting rules, it was able to prompt agents to quickly assist them with their choice of holiday. Over 1 year Sarah has seen the conversion rates multiply by 9.

3. Improving customer satisfaction

John is the customer success manager for a well-known insurance company in the UK and his target is to increase customer satisfaction rates above 85% over the next 2 years. Deployed in just 30 days, the iAdvize solution has enabled the customer service team to handle visitor requests quickly and efficiently from one interface.

Using the co browsing feature they are able to guide the visitor through their journey in real time and respond faster than ever through the use of canned responses. Also as iAdvize offers multiple touch points it means that John and his team have been able to respond to customers wherever they are e.g. on chat, WhatsApp or Facebook Messenger. 6 months in satisfaction rate is already at 92%.

Awards & Quality Certificates

iAdvize Position In Our Categories

Keeping in mind businesses have specific business-related requirements, it is only prudent that they steer clear of buying a one-size-fits-all, “perfect” software product. Be that as it may, it would be almost impossible to find such a software system even among recognizable software solutions. The sensible step to do is to note down the varied chief aspects which demand inspection including important features, packages, technical skill levels of staff, business size, etc. Thereafter, you should conduct your product research fully. Have a look at some iAdvize evaluations and scrutinize each of the software programs in your list in detail. Such well-rounded product investigation makes sure you weed out ill-fitting apps and subscribe to the system which includes all the features you require company requires for success.

Position of iAdvize in our main categories:

TOP 50

iAdvize is one of the top 50 eCommerce Software products

If you are interested in iAdvize it could also be a good idea to investigate other subcategories of eCommerce Software listed in our database of SaaS software reviews.

Each company is different, and might need a special eCommerce Software solution that will be adjusted to their company size, type of customers and staff and even individual industry they deal with. We advise you don't count on getting an ideal solution that will be suitable for every company no matter what their background is. It may be a good idea to read a few iAdvize eCommerce Software reviews first and even then you should keep in mind what the software is supposed to do for your business and your employees. Do you require an easy and straightforward solution with just essential functions? Will you really use the advanced tools needed by experts and big enterprises? Are there any specific features that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to locate a trustworthy app that will match your budget.

How Much Does iAdvize Cost?

iAdvize Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact iAdvize for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 79
Negative Social Media Mentions 0

We realize that when you make a decision to buy eCommerce Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and iAdvize reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with iAdvize. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English
  • Dutch
  • Swedish

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are iAdvize pricing details?

iAdvize Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact iAdvize for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

What integrations are available for iAdvize?

iAdvize integrates with the following business systems and applications:

  • Zendesk
  • Google Analytics
  • Salesforce
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Reviewed By Louie Andre
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