iQmetrix Review

Our score: 8.7 User satisfaction: 67%

What is iQmetrix?

iQmetrix is a suite of powerful and innovative of point-of-sale and retail management systems used by cell phone stores, cell phone service and repair shops, and specialty retail businesses to painlessly handle different aspects of their operations, equip their employees with intuitive tools to serve customers better, enhance customer experiences across channels, and achieve business growth.

iQmetrix offers an intuitive and user-friendly point-of-sale software solution exclusively built for cell phone stores and wireless dealers. The POS software solution provides all the capabilities they need so they can serve customers better and quicker and gain complete confidence, which include accessing and managing customer data, tracking and auditing inventory, performing accounting and reconciliation tasks, scheduling employees, launching targeted marketing campaigns, allowing customers to book appointments and service requests online, and generating business analytics in real time.

The point-of-sale and retail management suite also comes with a module that can assist cell phone service and repair shops in standing out from their competitors. The module permits them to accurately handle repair requests using customizable repair workflows. It has a repair tracking feature that enables users to assign work orders to service staff, monitor the process of ordering and shipping parts, and determining the start and completion dates of service requests.

Specialty retailers can take advantage of the point-of-sale and retail management capabilities of iQmetrix to handle and grow their business. iQmetrix helps them focus more on delivering great experiences to their customers and increasing sales rather than dealing with day-to-day processes and tasks. iQmetrix’s retail management software solutions allow users to produce complete retail experiences across channels. The software solutions enable them to showcase their products through virtual merchandising, ship orders directly from suppliers or fulfillment locations to customers, optimize online shopping experiences, promote their brand and attract more customers using digital signage displays, and process and manage payments automatically and smoothly.

Overview of iQmetrix Benefits

Transform Your Sales Staff Into Rockstars

iQmetrix offers an intuitive, user-friendly, and scalable suite of point-of-sale systems that cell phone stores, wireless dealers, and specialty retail businesses can use to streamline various aspects of their business operations, improve customer service delivery, and grow their business. One of the powerful capabilities of the POS suite is that it provides all the tools that salespersons need so they can serve customers faster and more effectively.

It has tools that are easy-to-use and easy-to-navigate that can transform salespersons into rockstars. The tools allow them to process payments automatically, offer discounted product bundles to customers, and delight loyal customers through coupons and promotions.

Deliver Seamless And Outstanding Retail Experiences From Any Device

The POS suite can be accessed from any type of device anywhere. This makes the suite very flexible, as it enables users to perform their tasks wherever they are. Therefore, they will be able to deliver outstanding and seamless retail experiences to their customers, regardless of whether they are at their stores or outside.

Focus More On Increasing Sales And Growing Your Wireless Retail Business

iQmetrix is an extraordinary point-of-sale software solution because it includes some features that are not typically found in other point-of-sale solutions. These features were incorporated into iQmetrix so that users can simplify their day-to-day processes and tasks, allowing them to focus more on increasing sales and growing their business.

Customer Relationship Management Solution

Among the features included in iQmetrix is customer relationship management or CRM. This feature permits users to access important information about the customers they are having transactions with. They can consolidate CRM data from the different software solutions that comprised iQmetrix and track the entire journey of their customers. This way, they will be able to deliver personalized and consistent experiences to customers.

Centralized Inventory Management

iQmetrix also centralizes how users track and manage their inventories. From a central location, they can find out where a particular product or item is exactly located as well as drill down into specific inventory details. Inventory monitoring and management is done in real time, preventing overstock or out-of-stock scenarios.

Employee Scheduling

The POS suite covers the process of preparing and tracking employee schedules. Users can create schedules for their employees from templates that are built into the suite. If a particular employee or staff wants to adjust or change his or her assigned schedule, he or she can submit a request online. Users can also view which employees are currently available which makes it easy for them to produce the staff resource needed by their store at any point in time.

Let Your Employees And Staff Access The Right Information

iQmetrix allows the enablement of intranet communications so employees can easily access whatever information they need. Whether they want to view news, track their schedules, or check the latest products and promotions; they can use the intranet to get the right information.

Launch Cost-Effective And Personalized Campaigns On Targeted Audiences

With iQmetrix, users will be able to engage with their prospects and customers in a cost-effective and personalized manner. This is because the suite gives them the ability to launch marketing campaigns on targeted audiences in various ways like email, direct mail, and phone.

Analyze Different Aspects Of Your Business

The point-of-sale suite is equipped with a reporting and analytics feature. The suite can generate real-time data and metrics that are displayed on dashboards, permitting users to analyze the different aspects of their store, wireless shop, or specialty retail business. Moreover, iQmetrix can spot trends in sales data, a feature that enables users to access product forecasts and order suggestions.

Exclusive Features For Cell Phone Repair Shops

iQmetrix comes with features that are exclusively built for cell phone repair shops. These features help cell repair shops and their teams stand out from their competitors. Let us explore some of these features. iQmetrix allows cell phone repair shop owners and managers to create repair workflows that are tailored to the specific needs and requirements of their business.

They can utilize such workflows to systematically and accurately handle service requests. This repair workflow building feature enables them to add customizable checklists and drop-down lists, allowing them to easily capture repair details and eliminate guesswork.

The suite makes it easy for users to monitor all aspects of repair services, encompassing the collection of repair service requests, assigning work orders to staff, capturing information associated with ordering and shipping of repair parts, and viewing the deadlines for completing repair services.

Enable Virtual Merchandising

iQmetrix offers a set of software solutions and tools that aid users in delivering positive, seamless, and complete retail experiences to their customers irrespective of the channel being used. One of those solutions and tools is used for virtual merchandising. With this feature, users will be able to showcase their products using touchscreen-capable devices even if stocks for those products are not currently available in-store.

Therefore, customers who are visiting the store can still find the products they want and even place orders on the spot. In-store customers can access product suggestions, explore updated product details and specifications including pricing and inventory availability, and view video contents. This virtual merchandising solution enables users to reduce carrying costs, promote their brand, attract more customers, and increase sales.

A Dropshipping Solution That Can Make Your Customers Happy

The suite has another retail management solution that allows users to make their customers happy by making sure that they are able to get the product they want at the right time. This is a drop shipping tool that permits them to directly deliver products to customers from their suppliers, vendors, or fulfillment locations. The tool has the capability to combine multiple products into a single transaction, whether those products are available in-store or virtually.

The dropshipping tool is built with a wizard that immediately adds products or items to a customer’s existing transaction and order, rapidly collecting payment, shipping, and other product-related data and generating an invoice. Users can also check if an order has already been processed, shipped, or still pending. In case an order has already been processed or shipped, they can alert customers by sending email notifications. Furthermore, the tool can be utilized for automatically and painlessly managing return requests submitted by customers in the event that they bought and ordered the wrong products.

Re-Invent Online Shopping Experiences

Wireless retail businesses can take advantage of iQmetrix’s eCommerce solution to enhance how their customers access information and shop online. The eCommerce solution permits users to produce a responsive website that customers can easily interact with regardless of the device they are using.

They can use the website to display product information and contents which include pricing, features, specifications, product suggestions, videos, and images. All of these pieces of information and contents are also automatically updated in real time.  The solution enables customers to reserve a product online and purchase and pick it up in-store. They are also given the option to buy products online and have them shipped to any location of their choice, even straight to their homes.

Digital Signage Capabilities

iQmetrix delivers digital signage capabilities that help wireless retailers launch effective marketing campaigns and promote their brand, enabling them to deliver the right messages to the right audiences at the right time. With these capabilities,  they will be able to show powerful and attractive lifestyle images and videos in any format on digital signage displays, create custom playlists that target specific locations, regions, or in-store devices; and specify the times when digital signage contents will show up and disappear. In addition, digital signage contents that are being displayed on multiple locations and displays can be easily managed from a central place.

Unify Data, Automate Processes, And Extend Your Reach Through Integration

Summing it up, iQmetrix has a set of APIs that allows users to integrate the suite with various systems and applications, encompassing eCommerce, customer managed inventory (CMI), ERP,  single sign-on, and accounting systems and applications. Because of this, users will be able to come up with a single source of truth for all their transactions and processes, unifying data from multiple systems.

These integrations also make it possible for them to achieve a high level of automation. For example, iQmetrix allows users to create contents from within the suite and have them instantly published on multiple channels all at once. Additionally, they can reach out to larger audiences, as the integrations help them share data faster.

Overview of iQmetrix Features

  • Point-of-Sale
  • Employee Engagement
  • Complete Payment System Connection
  • Mobile Support
  • Customer Relationship Management (CRM)
  • Centralized Inventory Management
  • Accounting and Reconciliation
  • Widget Library
  • Reporting and Analytics
  • Staff Scheduling
  • Intranet Communications
  • Marketing Campaigns
  • Online Appointment and Service Booking
  • Repair Workflows with Checklists and Tracking
  • Omnichannel Retail Experience
  • Interactive Retail Displays for Virtual Merchandising
  • Dropship
  • Digital Signage
  • Payment Gateways
  • Platform APIs for Integrations

iQmetrix Position In Our Categories

Knowing that companies have special business needs, it is only wise they abstain from going for a one-size-fits-all, ”best” system. However, it would be almost impossible to try to come across such a software product even among well-known software products. The logical step to undertake can be to shortlist the varied important aspects which merit deliberation including key features, plans, skill aptitude of staff, business size, etc. Thereafter, you should perform the research exhaustively. Go over some iQmetrix reviews and check out the other software options in your list in detail. Such well-rounded research ascertain you steer clear of unfit applications and choose the system which offers all the benefits your company requires in growing the business.

Position of iQmetrix in our main categories:

iQmetrix is also listed in the following subcategories:

Companies have diverse needs and requirements and no software application can be ideal in such a scenario. It is pointless to try to find a perfect off-the-shelf software system that fulfills all your business needs. The smart thing to do would be to modify the system for your unique wants, staff member skill levels, finances, and other aspects. For these reasons, do not hasten and invest in well-publicized leading systems. Though these may be widely used, they may not be the best fit for your particular needs. Do your research, look into each short-listed platform in detail, read a few iQmetrix POS Software reviews, speak to the maker for explanations, and finally select the product that presents what you require.

How Much Does iQmetrix Cost?

iQmetrix Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

iQmetrix provides SMB and enterprise pricing plan information only upon request. Contact the vendor to request for a quote.

User Satisfaction

Positive Social Media Mentions 3
Negative Social Media Mentions 1

We realize that when you make a decision to buy POS Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and iQmetrix reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with iQmetrix. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based


  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are iQmetrix pricing details?

iQmetrix Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

iQmetrix provides SMB and enterprise pricing plan information only upon request. Contact the vendor to request for a quote.

What integrations are available for iQmetrix?

iQmetrix integrates with your existing eCommerce, customer managed inventory (CMI), ERP, single sign-on, and accounting, and payment processing solutions.


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Reviewed By Louie Andre
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