Nice Chat Review
What is Nice Chat?
Nice Chat is a robust online chat platform designed primarily for the eCommerce industry, and built with tools and functionalities to improve communication and impact your sales. It enhances customer engagement, empowering your visitors to converse with your agents to help them with find what they are looking for.
Nice Chat comes with a comprehensive set of effective communication tools that enable you to better understand your visitors and boost your selling capabilities with features like helpful tips, screen tracking, and customizable forms. To further improve their eCommerce experience, you can add more value by suggesting products to your visitors or facilitate their checkout process.
Show MoreOverview of Nice Chat Benefits
Nice Chat provides businesses with a comprehensive of chat capabilities that greatly improve and accelerate customer service. Powerful features such as typing preview, event notifications, visitor information, file sharing, chat transfer, group chats, and more enhance the overall efficiency and productivity of your chat agents. This translates to more customers getting high-quality service, which means, more customers are becoming satisfied with your business.
This online chat platform is developed to boost your sales and Nice Chat does that by enabling your agents to make intelligent product recommendations to their clients based on their information which your agents can access in real time. Your agents can basically pitch products that your visitors are looking for or can relate to, empowering them to make the purchase and repeat purchases in the future.
To better understand what your customers need and want, Nice Chat provides you with custom forms that you can tailor to help you collect the data you need and create a very accurate profile per customer. This profiles can be searched and accessed by your agents in real time, enabling them to smartly recommend products that they are looking for or be interested in. Because Nice Chat is proactive, you can instantly go to your client that moment he or she needs expert help and guidance.
Analytics is an essential component when it comes to eCommerce. With Nice Chat, you get detailed analytics on your visitors, sales, emails, and more. You can go through your data and gain more insights into your products, services, customers, and your business. You can determine areas of concerns that you need to address as well as discover opportunities and valuable propositions that will help you steer your business to success.
Show MoreOverview of Nice Chat Features
- Typing preview
- Quick reply templates
- Customizable forms
- Visitor information
- File sharing
- Chat archives
- Event notifications
- Chat Transfer
- Group chats
- Chat on multiple websites
- Live tracking
- Gathering customers data
- Extended information
- Suggest products
- Sales information
- Products synchronization
- Customization
- Chat statistics
- Visitor statistics
- E-mail reports
- Team management
- Chat ratings
What Problems Will Nice Chat Solve?
1. A customer is on the product page for a while and active. This is the same situation when an in-store manager can notice the customer who is “lost” and help him/her with the selection. In “Nice.Chat” an agent can use proactive chats to do so.
Features: Visitors data, Proactive chats.
2. A marketer created an Ad campaign using UTM links and then only after some period he/she can analyze if the ad was successful looking at sales results. Using visitors data in “Nice.Chat” they can in the real-time review if visitors came from an Ad campaign and invite/suggest products that are appropriate for the initial interest or even create ad links so the chat would open automatically and engage the sales agent and customer into the conversation right away.
Features: Visitors Data, Product suggestions.
3. High sales season. There a lot of chats creating during a short period of time and the customers need help with the selection. Salesmen can quickly qualify the customers with simply created forms, answer some recurring questions with the quick answers and suggest products for making customer experience smooth. The customers can place an order right in the chat.
Features: Chat Sales, Product suggestions, Quick Answers, Custom forms.
Nice Chat Position In Our Categories
Knowing that companies have distinct business-related requirements, it is practical they steer clear of going for a one-size-fits-all, ideal software. Nonetheless, it would be hard to try to pinpoint such a software product even among widely used software products. The sensible step to do is to tabulate the different chief aspects which require deliberation including major features, price plans, skill levels of staff members, business size, etc. Next, you should do your research fully. Go over some Nice Chat evaluations and scrutinize the other software solutions in your shortlist more closely. Such well-rounded product investigation ascertain you weed out poorly fit apps and pay for the one that meets all the features your company requires.
Position of Nice Chat in our main categories:
TOP
200
Nice Chat is one of the top 200 Communications Software products
Since each enterprise has specific business requirements, it is sensible for them to refrain from seeking a one-size-fits-all faultless software system. Needless to say, it would be futile to try to find such a platform even among popular software platforms. The intelligent thing to do would be to list the various important elements that require consideration such as key features, budget, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some Nice Chat Instant Messaging Software reviews and check out each of the other solutions in your shortlist in detail. Such comprehensive homework can ensure you reject ill-fitting applications and select the solution that provides all the elements you require for business success.
How Much Does Nice Chat Cost?
Nice Chat Pricing Plans:
Free Trial
Free
Free
Business
$10/seat per month
Enterprise
$30/seat per month
What are Nice Chat pricing details?
Nice Chat Pricing Plans:
Free Trial
Free
Free
Business
$10/seat per month
Enterprise
$30/seat per month
Free
- 3 seats free
- 1 site
- 0 products
- 1 month of chat history
- 1 year statistics
Business – $10/seat per month (billed annually)
- 5 sites
- 10,000 products
- 1 year of chat history
- Unlimited statistics
Enterprise – $30/seat per month (billed annually)
- Unlimited sites
- Unlimited products
- Unlimited chat history
- Unlimited statistics
User Satisfaction
Positive Social Media Mentions
117
Negative Social Media Mentions
5
We realize that when you choose to buy a Instant Messaging Software it’s vital not only to see how experts rank it in their reviews, but also to discover whether the actual people and businesses that bought this software are indeed satisfied with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Nice Chat reviews across a wide array of social media sites. The information is then displayed in an easy to understand format indicating how many customers had positive and negative experience with Nice Chat. With that information available you will be prepared to make an informed buying decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Monthly payment
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Nice Chat?
Nice Chat integrates with the following business systems and applications:
- WordPress
- Pretashop
- OneBox
- Shopify
- API
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