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Nice Chat Review

Nice Chat
Our score: 8.0 User satisfaction: 96%

What is Nice Chat?

Nice Chat is a robust online chat platform designed primarily for the eCommerce industry, and built with tools and functionalities to improve communication and impact your sales. It enhances customer engagement, empowering your visitors to converse with your agents to help them with find what they are looking for.

Nice Chat comes with a comprehensive set of effective communication tools that enable you to better understand your visitors and boost your selling capabilities with features like helpful tips, screen tracking, and customizable forms. To further improve their eCommerce experience, you can add more value by suggesting products to your visitors or facilitate their checkout process.

Overview of Nice Chat Benefits

Nice Chat provides businesses with a comprehensive of chat capabilities that greatly improve and accelerate customer service. Powerful features such as typing preview, event notifications, visitor information, file sharing, chat transfer, group chats, and more enhance the overall efficiency and productivity of your chat agents. This translates to more customers getting high-quality service, which means, more customers are becoming satisfied with your business.

This online chat platform is developed to boost your sales and Nice Chat does that by enabling your agents to make intelligent product recommendations to their clients based on their information which your agents can access in real time. Your agents can basically pitch products that your visitors are looking for or can relate to, empowering them to make the purchase and repeat purchases in the future.

To better understand what your customers need and want, Nice Chat provides you with custom forms that you can tailor to help you collect the data you need and create a very accurate profile per customer. This profiles can be searched and accessed by your agents in real time, enabling them to smartly recommend products that they are looking for or be interested in. Because Nice Chat is proactive, you can instantly go to your client that moment he or she needs expert help and guidance.

Analytics is an essential component when it comes to eCommerce. With Nice Chat, you get detailed analytics on your visitors, sales, emails, and more. You can go through your data and gain more insights into your products, services, customers, and your business. You can determine areas of concerns that you need to address as well as discover opportunities and valuable propositions that will help you steer your business to success.

Overview of Nice Chat Features

  • Typing preview
  • Quick reply templates
  • Customizable forms
  • Visitor information
  • File sharing
  • Chat archives
  • Event notifications
  • Chat Transfer
  • Group chats
  • Chat on multiple websites
  • Live tracking
  • Gathering customers data
  • Extended information
  • Suggest products
  • Sales information
  • Products synchronization
  • Customization
  • Chat statistics
  • Visitor statistics
  • E-mail reports
  • Team management
  • Chat ratings

What Problems Will Nice Chat Solve?

1. A customer is on the product page for a while and active. This is the same situation when an in-store manager can notice the customer who is “lost” and help him/her with the selection. In “Nice.Chat” an agent can use proactive chats to do so.

Features: Visitors data, Proactive chats.

2. A marketer created an Ad campaign using UTM links and then only after some period he/she can analyze if the ad was successful looking at sales results. Using visitors data in “Nice.Chat” they can in the real-time review if visitors came from an Ad campaign and invite/suggest products that are appropriate for the initial interest or even create ad links so the chat would open automatically and engage the sales agent and customer into the conversation right away.

Features: Visitors Data, Product suggestions.

3. High sales season. There a lot of chats creating during a short period of time and the customers need help with the selection. Salesmen can quickly qualify the customers with simply created forms, answer some recurring questions with the quick answers and suggest products for making customer experience smooth. The customers can place an order right in the chat.

Features: Chat Sales, Product suggestions, Quick Answers, Custom forms.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Nice Chat Position In Our Categories

Bearing in mind businesses have specific business-related needs, it is reasonable they steer clear of choosing a one-size-fits-all, ”best” business program. At any rate, it would be futile to try to stumble on such a software solution even among branded software systems.
The sensible thing to undertake would be to write down the several essential factors that require investigation such as important features, budget, skill levels of staff members, business size, etc. Then, you must follow through your research comprehensively. Have a look at some Nice Chat review articles and check out each of the solutions in your shortlist in detail. Such comprehensive product research ascertains you drop unfit software products and select the one which meets all the features your business requires for optimal results.

Position of Nice Chat in our main categories:

TOP 200

Nice Chat is one of the top 200 Communications Software products

Nice Chat is also listed in the following subcategories:

Since each organization has specific business wants, it is advisable for them to desist from searching for a one-size-fits-all ideal software system. Needless to say, it would be pointless to try to find such a system even among market-leading software applications. The smart thing to do would be to list the various important aspects that require consideration such as key features, finances, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some Nice Chat Instant Messaging Software reviews and investigate each of the other solutions in your shortlist in detail. Such comprehensive research can ensure you weed out ill-fitting systems and zero in on the solution that offers all the elements you require for business success.

How Much Does Nice Chat Cost?

Nice Chat Pricing Plans:

Free Trial

Free

Free

Business

$10/seat per month

Enterprise

$30/seat per month

Free

  • 3 seats free
  • 1 site
  • 0 products
  • 1 month of chat history
  • 1 year statistics

Business – $10/seat per month (billed annually)

  • 5 sites
  • 10,000 products
  • 1 year of chat history
  • Unlimited statistics

Enterprise $30/seat per month (billed annually)

  • Unlimited sites
  • Unlimited products
  • Unlimited chat history
  • Unlimited statistics

User Satisfaction

Positive Social Media Mentions 117
Negative Social Media Mentions 5

We realize that when you make a decision to buy Instant Messaging Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Nice Chat reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Nice Chat. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Nice Chat pricing details?

Nice Chat Pricing Plans:

Free Trial

Free

Free

Business

$10/seat per month

Enterprise

$30/seat per month

Free

  • 3 seats free
  • 1 site
  • 0 products
  • 1 month of chat history
  • 1 year statistics

Business – $10/seat per month (billed annually)

  • 5 sites
  • 10,000 products
  • 1 year of chat history
  • Unlimited statistics

Enterprise $30/seat per month (billed annually)

  • Unlimited sites
  • Unlimited products
  • Unlimited chat history
  • Unlimited statistics

What integrations are available for Nice Chat?

Nice Chat integrates with the following business systems and applications:

  • WordPress
  • Pretashop
  • OneBox
  • Shopify
  • API
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Reviewed By Jenny Chang
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