Office Ally EHR Review

PROS: Office Ally has remained in business for the 10 years that we have been a customer. Now actively looking to make a change. We used Practice Management and EHR 24/7,

CONS: Our previous practice management software worked much better. However, that company was bought up by a competitor who shut it down. Way too many screens required to navigate when entering a new patient, following up on denied claims, locating applied payments, running reports, creating and saving super bills, setting up progress notes and reports on EHR 24/7. Outrageous 600 percent increase in monthly billing over 10 year period when our staff has been stable over 10 years, no turnover, stable volume of claims billed. Initially, insurance companies funded Office Ally so that mental health providers and small provider groups that were not eligible for federal funding to implement EHR could submit claims electronically rather than paper claims. Gradually, insurance companies stopped participating and pulled out, resulting in excessive "creative" provider billing schemes to cover the gap. Multiple new "non par" billing categories were assessed for each provider NPI number every month. Add on charges for credit card billing, confirming appointments were excessive. Worst of all, we are experiencing difficulty with getting our data released from Office Ally to transfer elsewhere. Before we ever signed up with Office Ally, I confirmed that customers leaving Office Ally also leave with their patient billing records to upload to their new billing software provider. Office Ally is dropping the ball on this. Billing Support, Technical Support, Customer Service, and Cancellation Departments completely unresponsive to customer issues. If you call any of these departments they needlessly you up for long periods of time because staff either doesn't' know what they are doing, OR staff has been instructed to stall and never resolve billing issues, just continue with price increases. Office Ally sends a form letter and/ a Case number and completely drop the ball from there, while continuing monthly billing for services we cancelled.

PROS: The first thing that got us hooked to Office Ally is the very affordable price point. What kept us subscribed to it til now is the significant benefits we have been realizing from using it. The ease of using it is also among the biggest strengths as it can be operated by even the non-techie clients and employees.

CONS: The IT personnel seem inexperienced with handling customer issues. The prescription is often incomprehensible and customizing contents of prescription, among other aspects of the software, is quite restrictive.

PROS: This is a great software, very user-friendly and perfect for small-sized businesses who may not have the financial resources for an integration software but would like to improve internal work flows.

CONS: Nothing to worry about really. Business has never been this smooth running.

PROS: Office Ally has eveything I need when it comes to integration. Moreover, the platform is extremely easy to use as the interface is very simple and clean.

CONS: My issue is on their quality of customer support. They need to respond more promptly next time.

PROS: Office Ally is extremely user-friendly so it did not require so much time for everyone to learn its ins and outs.

CONS: We continue to experience problems with merging our health database and billing records. The integration process is also quite tedious as compared to its other competitors.

PROS: Office allows us to simultaneously accommodate a large nuber of patients. It also enables us to reach our patients the easiest and fastest way possible. Communication between doctors and nurses has also been streamlined.

CONS: Customer support is not on a par with the quality delivered by the software. The team has to shape up.

PROS: With Offie Ally, our documentation and planning work transformed with better organization. It is easy to use as the dashboards are well in order. Installation is easy breezy as no hardware is required.

CONS: It still takes a while for newbies to learn the platform.