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PlaybookUX Review

PlaybookUX
Our score: 8.0 User satisfaction: 93%

What is PlaybookUX?

PlaybookUX is an end-to-end and all-in-one user experience software built to automate the process of extracting valuable insights from existing and potential customers as they test products, websites, prototypes and wireframes, marketing materials, email templates, concepts and ideas, and more. This software is leveraged by executives, product managers, designers, marketers, and researchers so they can produce and refine products that deliver convenient, seamless, and satisfying user experiences. 

PlaybookUX streamlines important aspects of the user experience research process. The software permits B2C and B2B companies to easily recruit and screen individuals that can participate in user experience studies, sessions, and tasks. It allows them to conduct user experience tests through interviews or tasks where participants’ actual feedback and interactions with products are captured in video, screen, and audio recordings. 

Overview of PlaybookUX Benefits

Produce Better Products

PlaybookUX is designed to help companies and professionals come up with better products that prospects and customers will find easy to adopt, use, or consume and provide concrete solutions to the problems and challenges they are experiencing.

The user experience software enables them to conduct moderated and unmoderated user testing sessions so they can understand what these people think and feel about their products and find out how they can improve such products.  In moderated user testing sessions, participants engage in one-on-one video interviews where they can directly give their feedback as they test products, websites, prototypes, ad copies, navigation architectures, or email contents.

Meanwhile, unmoderated user testing sessions permit participants to accomplish tasks and answer questions. They can even record their screen and voice during these sessions, making it easy to confirm if they feel excited, motivated, or frustrated while they interact with products. 

Recruit High-Quality Testers

The user experience software simplifies the process of recruiting testers who will actively participate in the user experience research and provide honest and reliable feedback and insights.

PlaybookUX allows companies and professionals to set criteria for vetting testers and craft questions based on these criteria.  PlaybookUX then disseminates the questions to its pool of testers and identifies the testers who match the criteria. In addition, the software uses filters to look for testers with the right demographic and employment attributes. 

Unlock Meaningful Insights

PlaybookUX is equipped with advanced and powerful analytics capabilities that make user experience research synthesis a breeze. The software presents all the important information extracted from testers on a dashboard. With this, companies and professionals can obtain meaningful insights into user experiences. They will be able to verify if prospects and customers understand the true value of their products, new features for applications are worth developing, email contents can effectively convert prospects, or websites provide smooth search and navigation experiences. 

Overview of PlaybookUX Features

  • Moderated & Unmoderated User Testing
  • Video-Based Sessions
  • UX Testing Templates
  • Streamlined Recruitment
  • Verified & High-Quality Testers
  • Research Synthesis

What Problems Will PlaybookUX Solve?

Problem #1: Tester Recruitment

B2B companies will find it easy to look for professionals who can test new concepts, features, and designs for their products. This is because PlaybookUX can help them recruit testers with the right demographic and employment attributes from a pool of verified and high-quality testers.

Problem #2: Unmoderated User Experience Study

Conducting user experience research requires a significant amount of time and resources. With PlaybookUX, users can conduct unmoderated user experiences studies even if they only have limited time and resources. In these studies, participants are given tasks which they can complete on their own. Their interactions with products are captured through screen and voice recording as well. 

Problem #3: AI-Powered UX Research Synthesis

PlaybookUX leverages Artificial Intelligence to extract important pieces of information from UX research sessions. With this, users no longer need to playback video sessions for long hours, enabling them to generate insights quickly.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

PlaybookUX Position In Our Categories

Since companies have specific business demands, it is only sensible they abstain from purchasing an all-in-one, “perfect” software solution. However, it would be futile to come across such application even among branded software systems. The sensible thing to undertake can be to narrow down the numerous essential factors which require inspection like key features, plans, skill aptitude of the employees, company size, etc. Thereafter, you should double down on the research to a full extent. Go over these PlaybookUX review articles and look over each of the software programs in your shortlist more closely. Such comprehensive product investigation ensures you drop mismatched applications and pay for the system which delivers all the benefits you require business requires.

Position of PlaybookUX in our main categories:

TOP 50

PlaybookUX is one of the top 50 Artificial Intelligence Software products

If you are considering PlaybookUX it could also be a good idea to analyze other subcategories of Artificial Intelligence Software collected in our database of SaaS software reviews.

Each enterprise has different wants and requires a system that can be customized for their size, type of workers and clients, and the particular industry they are in. For these reasons, no platform can provide perfect tools out-of-the-box. When you look for a software app, first be sure what you want it for. Read some PlaybookUX Artificial Intelligence Software reviews and ask yourself do you desire basic tools or do you require advanced tools? Are there any industry-specific functionalities that you are seeking? Get the answers to these queries to assist your search. There are plenty of factors that you need to mull over and these include your budget, particular business needs, your organization size, integration needs etc. Take your time, try out a few free trials, and finally choose the system that offers all that you require to enhance your organization efficiency and productivity.

How Much Does PlaybookUX Cost?

PlaybookUX Pricing Plans:

Free Trial

Pay-As-You-Go

Contact vendor

Subscription

$250/Month

PlaybookUX offers two SMB and enterprise pricing models – pay-as-you-go and subscription basis. Give the details a look, and choose the pricing model that suits your needs:

Pay-As-You-Go – No Subscription Fee

  • Unmoderated Session – $49/participant
  • Moderated Session – $100/30-minute session/participant or $150/60-minute session/participant
  • Web & Prototype Testing
  • Targeted Demographics
  • Screener Questions
  • AI Analytics Report
  • Unlimited Team Members
  • Unlimited Video Storage
  • Transcripts

Subscription – $250/month

  • Unmoderated Session – $30/participant
  • Moderated Session – $75/30-minute session/participant or $105/60-minute session/participant
  • Web & Prototype Testing
  • Targeted Demographics
  • Screener Questions
  • AI Analytics Report
  • Unlimited Team Members
  • Unlimited Video Storage
  • Transcripts
  • Unlimited Bring Your Own Participants

User Satisfaction

Positive Social Media Mentions 39
Negative Social Media Mentions 3

We realize that when you make a decision to buy Artificial Intelligence Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and PlaybookUX reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with PlaybookUX. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are PlaybookUX pricing details?

PlaybookUX Pricing Plans:

Free Trial

Pay-As-You-Go

Contact vendor

Subscription

$250/Month

PlaybookUX offers two SMB and enterprise pricing models – pay-as-you-go and subscription basis. Give the details a look, and choose the pricing model that suits your needs:

Pay-As-You-Go – No Subscription Fee

  • Unmoderated Session – $49/participant
  • Moderated Session – $100/30-minute session/participant or $150/60-minute session/participant
  • Web & Prototype Testing
  • Targeted Demographics
  • Screener Questions
  • AI Analytics Report
  • Unlimited Team Members
  • Unlimited Video Storage
  • Transcripts

Subscription – $250/month

  • Unmoderated Session – $30/participant
  • Moderated Session – $75/30-minute session/participant or $105/60-minute session/participant
  • Web & Prototype Testing
  • Targeted Demographics
  • Screener Questions
  • AI Analytics Report
  • Unlimited Team Members
  • Unlimited Video Storage
  • Transcripts
  • Unlimited Bring Your Own Participants

What integrations are available for PlaybookUX?

PlaybookUX  supports integration with the following prototyping solutions:

  • Flinto
  • Invision
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Reviewed By Jenny Chang
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