SearchBlox Review

Crawl Websites And Other Sources To Deliver Up-To-Date Content

SearchBlox innovates the process of capturing, indexing, and updating information and content for search results by using a familiar program known as crawler. Also called spider, a crawler is an Internet bot or robot used by search engines and websites to systematically browse, read, and collect information, and content from websites and other sources to update web content or indices and search results, a process called crawling or spidering. This program can scan and capture specific information from the sites or sources it is visiting such as the texts of webpages and the links found in those webpages. Basically, crawlers are very important because they play a major role when it comes to finding and indexing updated information and content.

Flexible Crawler

The type of crawler that SearchBlox is using is very flexible because it is designed to crawl for information and content from multiple sources which include websites, databases, file systems, cloud environments, and other sources. It can even browse and collect web content from public and protected infrastructures. In addition, the SearchBlox crawler supports both full crawling and incremental crawling. In full crawling, the crawler processes and indexes all of the content items from the source, regardless of whether or not there has been changes or updates made to those items. On the other hand, incremental crawling enables the crawler to process and index only those content items that were changed or updated since the last crawling activity.

Create Collections According To Business Needs

SearchBlox also permits users to build a collection. A collection is an index which is comprised of sets of data and content, and these data and content are what the crawler will look for once it visits a source. Thus, when the crawler is deployed, it matches the data and content it discovered from the source against the data and content found in the index or collection. A collection can be set up according to business needs. This means users have the freedom to decide what specific data and content they want to include in a collection, such as CRM or workflow-based data. Furthermore, the solution allows them to create multiple collections in such a way that each department within their organization will have its own separate index. They can combine these collections together so they can establish a company-wide search.

Provide A Unified Search Experience Through Federated Search

The enterprise search solution offers a federated search feature. With this feature, users will be able to activate the ability to search for information and content from multiple indices simultaneously and the generation of aggregated search results with a unified format. These indices can contain data from different sources such as  public websites, protected websites, databases, wikis or blogs. Through federated search, users can deliver a truly unified search experience.

E-Commerce Search That Goes Beyond Finding Products And Services

SearchBlox has a set of search capabilities that are exclusively built for eCommerce businesses. These eCommerce search capabilities help customers easily find not only the products or services they need but also any information which can influence their buying decisions.

Localize Search Results Using Geolocation Search

One component of SearchBlox’s eCommerce search capabilities is geolocation search. This is a type of search wherein the search results are tailored to the location of the searcher. For instance, search results can be localized based on an address, zip code, or landmark associated with a searcher. So, when the searcher  looks for deals, classified ads, or real estate listings, the pieces of information he or she will see in the search results are only those ones related to the specific address, zip code, or landmark.

Time/Date-Based Search

As previously mentioned, the eCommerce search capabilities of SearchBox are built so customers can access information that affect how they make decisions as they buy products and services. One factor that has an impact on buying decision is time. SearchBox has a feature which enables customers to search for information using time frames, date ranges, or date histograms. Thus, if they are searching for specific products, services, deals, or events; they can take advantage of this time/date-based search feature and narrow down the search results to the times and dates they prefer.

Find Information Across Intranet Network With Just A Single Query

SearchBlox is also ideal for performing private searches or those searches being made to access information from an intranet network. This encompasses network file servers, shared drives, wikis, employee portals, internal systems, and custom applications. Interestingly, a single search  query is enough to let the solution scan information, documents, or files across all the areas and sources within the intranet network.

Document Deduplication

In addition, the solution ensures that users are able to find and access only a single and unique copy of a particular document when they perform an intranet search. The solution applies document deduplication during indexing so that multiple copies or duplicates of the same document won’t be indexed and displayed in the search results. In case the crawler finds multiple copies of the document with different names or labels, the duplicate copies are automatically eliminated and only one copy is indexed.

Salesforce Search Capabilities

With SearchBlox, users will be able to incorporate powerful search functionalities into Salesforce. This is because the solution offers a Salesforce app which lets them index CRM data from Salesforce and external sources. Once all of their CRM data are indexed, they can be searched within Salesforce. In other words, Salesforce users can search and access CRM data that originate both  from Salesforce and external sources within Salesforce; and at the same time, they can make their Salesforce CRM data along with the CRM data from external sources searchable outside Salesforce. Another thing is that faceted searching can be enabled when they search for CRM data in Salesforce.

Streamline Early Case Assessment And eDiscovery Searches

Searching and retrieving all files, emails, and documents needed for responding to legal requests is made easy using SearchBlox. Whether such legal requests are made in order to assess the risks of pursuing or dropping a legal course of action (Early Case Assessment), or gather pieces of evidence for a legal case (eDiscovery); the solution makes sure that users can quickly find and access all the electronically stored information and documents they need to fulfill those requests.

Blazing Fast Indexing And Searching For Big Data

Doing Early Case Assessment and eDiscovery searches can be very challenging, especially if users are dealing with large volumes of data that reside in file systems, email databases, and other sources. However, SearchBlox is designed to accelerate the searching of information and content across terabytes of data, regardless of whether those data are structured or unstructured and whether they are coming from on-premise or cloud infrastructures. In fact, users can index millions of documents and records from multiple sources in just  a matter of milliseconds.

Discover What Customers And Employees Feel

There is no doubt that SearchBlox is a very powerful enterprise search solution. As customers search for information, products and services and employees look for contents and documents; the solution keeps a record of their searches. This helps companies and businesses keep track of what people inside and outside they’re organization are searching for and gain insights into their searches. However, SearchBlox is not just a search solution. It is also a text analytics solution which has the capability to expose the underlying emotions and sentiments of people by enabling users to analyze the texts or words that these people are using as they write or talk about matters pertaining to the organization and its products, services, and business processes.

Unified View Of Text Data From Multiple Sources

Text analytics using SearchBlox begins by allowing users to have a unified view of text-based data that are collected from multiple sources such as websites, social media, emails, product surveys, feedback responses, and customer reviews. Thus, the solution aggregates text-based data and displays them on a single dashboard.

Sentiment Analysis

The solution then generates word clouds and tree maps, revealing the emotions behind the text-based data, identifying positive, negative, and neutral sentiments, pinpointing common themes, and spotting trends. This makes it easier for users to perform sentiment analysis so they can capture and understand the opinions and feelings of their customers and employees. For example, they can discover why customers are availing a product or service and how satisfied they are with it or what employees feel about a particular event or activity within the organization.

Gain Actionable Insights Through Text Analytics

Once they’re done exploring and analyzing the text-based data, they can come up with actionable insights, permitting them to create strategies for resolving issues and improving customers’ experiences and employees’ engagements. Furthermore, to better obtain actionable insights, SearchBlox provides them with the ability to perform deep filtering of text-based data, visualize and search across the sources of such data, and identify trends in real time.