Shelf Review
What is Shelf?
Shelf is an innovative knowledge automation and management platform focused on helping contact centers surface the best answers to agents and customers. Through MerlinAI, the platform enables company knowledge to power the channels that customers want to connect with you, without additional training, without additional staffing.
Shelf is built on a modern technology stack, integrating seamlessly into agent workflows, so it works where your team works. It’s easy to set up and doesn’t require any developers to maintain and meet the most stringent security standards.
Show MoreOverview of Shelf Benefits
Search / Findability
With AI and natural language pinpoint search, users locate answers much faster and quickly navigate to the exact part of the correct article.
Unique Content Types
Shelf accommodates content of any format. All content is indexed and searchable (docs, wikis, PDFs, images, and video). Admins can create decision tree-based content and guided workflows to simplify and streamline complex tasks.
Powerful Analytics
Shelf provides insights and transparency into what your users and customers are looking for and what needs improvement. Shelf’s MerlinAI uncovers insights into content usage and suggests updates.
AI-Recommended Answers
MerlinAI actively listens to live support interactions and analyzes messages to derive context and provide direct answers or recommendations that otherwise take valuable time to locate.
Enterprise Scale
Shelf operates on an analytical model that continuously collects data in real-time and constantly deploys new code, so the product is versionless and constantly improving.
Show MoreOverview of Shelf Features
- Import Content from Desktop, Google Drive/ Dropbox Knowledge
- Capturing Instrument (Capture and manage web content web pages, articles, clippings, etc.)
- Diverse Set of Content Types
- Decision Trees Guided Workflows
- Multi-language support
- Content Organization/Segmentation
- User Control/Permissioning
- Enterprise Security
- Automated Content Maintenance
- Content Publication Workflow
- User Feedback and Ratings
- Personalized Search
- Pin-pointed Document Search (search inside document and open to exact location)
- Advanced Analytics
- Real-time answer suggestions for agent chat/ emails/live calls
- Open answers inside articles or documents
- Out-of-the-box Agent Assist
Shelf Position In Our Categories
Because businesses have particular business-related needs, it is logical they abstain from getting a one-size-fits-all, “perfect” software system. Be that as it may, it is futile to try to stumble on such application even among branded software products. The best step to do should be to take note of the various important aspects that entail investigation including major features, budget, technical skill competence of staff, company size, etc. After which, you must do the product research fully. Have a look at some of these Shelf evaluations and check out the other software solutions in your list in detail. Such all-encompassing research ascertain you take out poorly fit software solutions and subscribe to the one that delivers all the tools your company requires.
Position of Shelf in our main categories:
TOP
500
Shelf is one of the top 500 Collaboration Software products
Since each company has specific business requirements, it is advisable for them to desist from looking for a one-size-fits-all ideal software system. Needless to say, it would be futile to try to find such a platform even among widely used software applications. The smart thing to do would be to jot down the various essential elements that require consideration such as key features, budget, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some Shelf Document Management Systems reviews and investigate each of the other solutions in your shortlist in detail. Such exhaustive homework can make sure you discard ill-fitting platforms and zero in on the app that presents all the features you need for business success.
How Much Does Shelf Cost?
Shelf Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Shelf pricing details?
Shelf Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Shelf doesn’t offer standard pricing. Get in touch with the vendor for a quote.
User Satisfaction
Positive Social Media Mentions
226
Negative Social Media Mentions
5
We realize that when you decide to purchase a Document Management Systems it’s vital not only to find out how professionals rank it in their reviews, but also to discover whether the real users and enterprises that use these solutions are indeed satisfied with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Shelf reviews across a vast array of social media sites. The information is then presented in an easy to understand format showing how many users had positive and negative experience with Shelf. With that information available you will be prepared to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
- Chinese
- German
- Hindi
- Japanese
- Spanish
- French
- Russian
- Italian
- Dutch
- Portugese
- Polish
- Turkish
- Swedish
Pricing Model
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Shelf?
Shelf offers support for integrations for all cloud services. The following applications are a few examples:
- Google Drive
- Dropbox
- Slack
- SharePoint
- Evernote
- Gmail
- Chrome
- Salesforce
For more details regarding integration, contact support.
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