Shelf is an innovative knowledge automation and management platform focused on helping contact centers surface the best answers to agents and customers. Through MerlinAI, the platform enables company knowledge to power the channels that customers want to connect with you, without additional training, without additional staffing.
Shelf is built on a modern technology stack, integrating seamlessly into agent workflows, so it works where your team works. It’s easy to set up and doesn’t require any developers to maintain and meet the most stringent security standards.
Show MoreSearch / Findability
With AI and natural language pinpoint search, users locate answers much faster and quickly navigate to the exact part of the correct article.
Unique Content Types
Shelf accommodates content of any format. All content is indexed and searchable (docs, wikis, PDFs, images, and video). Admins can create decision tree-based content and guided workflows to simplify and streamline complex tasks.
Powerful Analytics
Shelf provides insights and transparency into what your users and customers are looking for and what needs improvement. Shelf’s MerlinAI uncovers insights into content usage and suggests updates.
AI-Recommended Answers
MerlinAI actively listens to live support interactions and analyzes messages to derive context and provide direct answers or recommendations that otherwise take valuable time to locate.
Enterprise Scale
Shelf operates on an analytical model that continuously collects data in real-time and constantly deploys new code, so the product is versionless and constantly improving.
Show MoreKnowing that companies have particular business demands, it is only rational that they steer clear of seeking a one-size-fits-all, “perfect” business program. However, it is nearly futile to come across such a software system even among well-known software systems. The right step to do would be to tabulate the various chief factors which merit analysis including major features, budget, technical skill levels of the users, organizational size, etc. Then, you must perform the research through and through. Browse through some Shelf evaluations and check out each of the software systems in your shortlist in detail. Such comprehensive research can make sure you stay away from ill-fitting applications and select the system that delivers all the tools your business requires for optimal results.
Position of Shelf in our main categories:
Shelf is one of the top 500 Collaboration Software products
Every organization has different needs and requires a software that can be personalized for their size, kind of staff members and buyers, and the particular industry they are in. For these reasons, no software can proffer perfect features off-the-shelf. When you search a software app, first be sure what you need it for. Read some Shelf Document Management Systems reviews and ask yourself do you need basic tools or do you need advanced tools? Are there any industry-specific tools that you are searching for? Find the answers to these questions to assist your search. There are plenty of factors that you need to consider and these include your budget, specific business requirements, your company size, integration requirements etc. Take your time, use a few free trials, and finally select the system that provides all that you need to enhance your organization effectiveness and productivity.
Shelf Pricing Plans:
Contact vendor
Shelf Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Shelf doesn’t offer standard pricing. Get in touch with the vendor for a quote.
We realize that when you decide to get a Document Management Systems it’s crucial not only to learn how experts score it in their reviews, but also to discover if the actual clients and companies that purchased it are indeed satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Shelf reviews across a broad array of social media sites. The information is then presented in a simple to digest way indicating how many customers had positive and negative experience with Shelf. With that information at your disposal you will be prepared to make an informed purchasing decision that you won’t regret.
Devices Supported
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Language Support
Pricing Model
Customer Types
Shelf offers support for integrations for all cloud services. The following applications are a few examples:
For more details regarding integration, contact support.
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