Shelf is an innovative knowledge automation and management platform focused on helping contact centers surface the best answers to agents and customers. Through MerlinAI, the platform enables company knowledge to power the channels that customers want to connect with you, without additional training, without additional staffing.
Shelf is built on a modern technology stack, integrating seamlessly into agent workflows, so it works where your team works. It’s easy to set up and doesn’t require any developers to maintain and meet the most stringent security standards.
Show MoreSearch / Findability
With AI and natural language pinpoint search, users locate answers much faster and quickly navigate to the exact part of the correct article.
Unique Content Types
Shelf accommodates content of any format. All content is indexed and searchable (docs, wikis, PDFs, images, and video). Admins can create decision tree-based content and guided workflows to simplify and streamline complex tasks.
Powerful Analytics
Shelf provides insights and transparency into what your users and customers are looking for and what needs improvement. Shelf’s MerlinAI uncovers insights into content usage and suggests updates.
AI-Recommended Answers
MerlinAI actively listens to live support interactions and analyzes messages to derive context and provide direct answers or recommendations that otherwise take valuable time to locate.
Enterprise Scale
Shelf operates on an analytical model that continuously collects data in real-time and constantly deploys new code, so the product is versionless and constantly improving.
Show MoreKnowing that companies have specific business requirements, it is only wise they abstain from purchasing a one-size-fits-all, “perfect” software product. Needless to say, it is nearly futile to try to chance on such a software product even among sought-after software solutions. The practical thing to undertake would be to list the varied important factors which require scrutiny like critical features, price plans, technical skill competence of the users, business size, etc. Thereafter, you must double down on the product research to a full extent. Browse through these Shelf evaluations and explore the other software options in your list more closely. Such all-encompassing product investigation ascertain you drop poorly fit software solutions and buy the system which provides all the features your business requires for optimal results.
Position of Shelf in our main categories:
Shelf is one of the top 500 Collaboration Software products
There are well-liked and widely used solutions in each software category. But are they essentially the best fit for your company’s special needs? A popular software solution may have thousands of customers, but does it provide what you need? For this reason, do not blindly invest in popular systems. Read at least a few Shelf Document Management Systems reviews and think about the elements that you want in the software such as the price, main functionality, available integrations etc. Then, shortlist a few systems that fit your requirements. Check out the free trials of these apps, read online opinions, get information from the maker, and do your homework meticulously. This in-depth groundwork is certain to assist you choose the best software solution for your organization’s unique needs.
Shelf Pricing Plans:
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Shelf Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Shelf doesn’t offer standard pricing. Get in touch with the vendor for a quote.
We realize that when you decide to buy a Document Management Systems it’s important not only to learn how experts score it in their reviews, but also to discover if the real users and companies that bought this software are indeed happy with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Shelf reviews across a wide range of social media sites. The data is then featured in an easy to understand way indicating how many people had positive and negative experience with Shelf. With that information available you will be ready to make an informed purchasing decision that you won’t regret.
Devices Supported
Deployment
Language Support
Pricing Model
Customer Types
Shelf offers support for integrations for all cloud services. The following applications are a few examples:
For more details regarding integration, contact support.
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